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user_q3nype
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2 Messages

Tuesday, April 1st, 2025 4:59 PM

Remove Aerial Line

Hello,

I am not a current customer. I need the aerial line removed from my house for some upcoming construction work. We will not need the line replaced afterwards so a removal only is just fine.

How can I get help with this?

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Updated 

20 days ago

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XfinityChristy

Official Employee

 • 

1.9K Messages

20 days ago

 

user_q3nype Hello, and thank you for reaching out via our Xfinity Community Forums. I understand you need an aerial line removed from your property for upcoming construction, and you won't need it replaced. We can definitely help you with that, even though you're not a current customer.

 

To get this removal scheduled, we'll need to gather a little information from you. To get started, can you please send a direct message with your full name and address? 

 

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user_q3nype

2 Messages

Christy, thanks for the reply. When I try to direct message your user name, the system says it cannot find you as a user even when I type it directly as shown. Can you message me directly and I can reply?

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20 days ago

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XfinityChristy

Official Employee

 • 

1.9K Messages

I am so sorry, I forgot to provide you with the instructions on how to do that. Please see below. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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20 days ago

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