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@jlavaseur Because it doesnt work, the printer won't work. That's the reason for all these troubleshooting methods Im trying. I would love to just connect normally, but it would not work..... No, I never do manual IP' for anything ever. I wou
Manual IP Issue With the New XB7 Router?
The new Xb7 has well documented issues with slightly older printers, they don't work on the XB7 wirelessly, you can see some of the threads I linked about this issue below the images. The Xb6 router works just fine though before we upgraded, and people end up having to switch back to the Xb6. My pri
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Hi @user_6f0d45! That message sounds like perhaps your user ID isn't the primary one for the account and/or your user role is not one that is able to make changes to the package or services. If there is another primary user ID on the account, they wo
Can't Change Plan Online
Click the "Change Plan" button at the top of the page and get this error: We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help. I've seen a few other results for this on Google. Has anyone actually gotten this fixed so they were able to change their plan
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How can I get the needed help from official Comcast staff to be able to access Comcast webmail (as described above) no longer accessible after I changed my password? Can Comcast staff that assists on this forum actively execute something (a manual id
I am seeking assistance from an Official Employee to resolve a backend synchronization issue with my Primary Xfinity ID
I have two email accounts (addresses). The secondary email account works fine. After changing my password on my Primary account, I can no longer login to Comcast webmail using the primary email account. I am stuck in a login loop. I received the Edgesuite/Akamai "Access Denied" error Reference #18.4
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Let me try to explain my question regarding the Frequency 2.0 Bluetooth Speaker. Let me first say I have 2 of the speakers. On page 06 of the manual that was included with the speakers it mentions “.True Wireless Stereo “ function. The instructions t
True Wireless stereo connection instructions for Frequency 2.0
Tried too follow the instructions for the Frequency 2 .0 to have two(2) Bluetooth Speakers connected to my TV to enhance the sound…. The instructions that are. Included in the box are very poorly written…… Could any body Please help out !!! Perhaps one of the Authorized Agents monitoring the site co
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@enenkei I appreciate you confirming the steps that you have been taking. When you tried the manual network selection, did you also check the settings on the device that is working with no issues and mirror those network settings? I understand that y
Global Travel Pass 5G Roaming failing on one of two lines - Provisioning Issue
Hello! I am currently traveling in an eligible Global Travel Pass country and experiencing a persistent issue with one of my mobile lines. I have two iPhone 17 Pro Max devices on my account; one is connecting to 5G roaming perfectly, while the second is failing to connect to data entirely (strong si
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What are the button controls in the remote for Netflix and other apps like Peacock ?
I can see that have full control in my computer with a mouse when playing Netflix, Peacock, YouTube and other apps installed in my Xfinity X1. But when I access these apps in my TV, I have to struggle with my remote to find what buttons control the app. I am especailly frustated to return to the pri
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X1
@Indigo wrote: ... a light on the phone itself ...Page 13 of the manual shows what it calls a "Ringer/Message indicator" across the top of the handset. Again, I don't have this phone or Comcast phone service so I don't know if what the indicator look
What cordless phones have indicator light for VM?
My old GE cordless phone/answering machine finally died after 20 yrs, replaced it with a "Panasonic Link2Cell Bluetooth Cordless Phone with Answering Machine KX-TGE463S", expensive set of phones - but it doesn't appear that the base station is compatible with Xfinity VM. The GE had an indicator ligh
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The USER itself is active. It is under that USER name that I have logged into this support forum.
Add a secondary @comcast.net email account
Hello, I believe I am having the same issues as others, and I do not see where anyone has had a resolve. I have my one administrator user account (call it XXXX) with the associated xfinity ID email address ( [Edited: "Personal Information"]). I have five ‘secondary’ USERS each with their own individ
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Forum user ID "user_vhvkao" is your user ID. Are you able to send a direct message to "Xfinity Support" @user_vhvkao?
Subject: Formal Complaint: Misrepresentation of International Mobile Service & Request for Executive Review
Dear Xfinity Executive Support, I’m writing to formally escalate an issue of misrepresentation and unacceptable follow-up regarding international mobile service for my daughter, who departed for Europe on June 9, 2025. On May 29, 2025 at 12:23 AM, your agent Sagar explicitly promised — in a document
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Hi there @dhlubny! Thank you so much for reaching out to us here via our Forums platform. I do see that several other customers also state that they did not receive a manual as well. If you follow this post back from March 5, 2022, you will find
Frequency 2.0 Speaker Xfinity rewards
I received the speaker it played well for a couple of days. Then trying to connect to my same iPhone 8+ it will not connect. It just flashes blue until the battery dies. I recharged the battery and when I unplug the charger it does the same thing. While it flashes I even reset it as shown. How can I
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@user_kd19ln Thank you for reaching out! You may want to ensure, or double check you are using the Xfinity Primary User ID on the account, and not a secondary User ID (Manager, Member, Viewer). To verify your Xfinity User ID, here is an ar
getting on Max on xfinity TV
I have HBO account-can't get to Max because screen says I'm not using Primary Account. I 'm the only user with only one ID per the App
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Credit Info
I cannot update my credit card information because the page wont load on the website, I cant access the page on the app either because it says it is down. I have tried for several hours to no success. Is there a way to manual update my credit information. If not it appears xfinity itself is forcing
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Sign-In and Account Management
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Router Access Credentials Not Working
Trying to access my router using 10.0.0.1. I enter the user name XFSETUP-2402 and the password printed on the modem and when I click enter it tells me Incorrect User Name. Tried many times and the information I enter matches what is on the modem. My Xfinity was installed 2 weeks ago.
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Your Home Network
I've been having this problem the last few months as well. Same as described by the posts above and we even noticed that when we fast forward on our recordings the auto stop doesn't work. We have to manual fast forward almost a minute after it
Why is LIVE TV delayed 45 seconds?
I know this problem is heavily complained about and have no real answer, but I wanted to make sure my issue was recorded when there is hopefully some sort of lawsuit. Why is the live broadcast on my cable box 45 seconds behind the Xfinity Stream app? And 1 minute behind ESPN live score updates? Frie
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Could they create a (temporary) new user in their account for the guests and then delete that user when they leave?
Guest Home Network Access
We have family visiting from Colombia visiting for a month. We do not want to give them our home network password. We have a Comcast gateway system. Is there anyway to create a home guest network access for them? Thanks
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Fix username
My username was previously EndCORPabuse, for some reason, after an employee suggested I change it but not stating it violated any community standard, it was changed to what it is now without my knowledge or permission. While yes I would like all abuse to end specifically my message was about ending
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Getting Started
This knowledge article appears to confirm that an XB8 will not allow manual administration of the WiFi: https://www.xfinity.com/support/articles/change-wifi-channel-admin-tool I also note that "XfinityKatie" confirms that newer devices prohibit spli
New XB8 Modem/Router - Unable to use WiFi6E/6Ghz
Hello - I was able to update to an XB8 modem/router about one month ago. We are an Apple centric household and we have multiple devices in the house that are fully capable of using the 6Ghz signal. However, the Xfinity router connects them to the 5 GHz band; I have no devices being connected to the
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@Mrjones4113 wrote:I just got a new LG TV with the magic remote when I try to pair theX11 box i have with it I try all the codes LG comes up with and none work. Any suggestions? does the TV's owner's manual say it is possible to use an IR remote? On
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LG Magic Remote won’t pair with my X1 box
I just got a new LG TV with the magic remote when I try to pair the X1 box i have with it I try all the codes LG comes up with and none work. Any suggestions?
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