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joegeri
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Wednesday, June 29th, 2022 4:03 PM

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True Wireless stereo connection instructions for Frequency 2.0

Tried too follow the instructions for the Frequency 2 .0 to have two(2) Bluetooth Speakers connected to my TV to enhance the sound….

The instructions that are. Included in the box are very poorly written……

Could any body Please help out !!!

Perhaps one of the Authorized Agents monitoring the site  could ???
Much Appreciated…… 

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Updated 

3 years ago

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CCDevinC

Contributor

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473 Messages

3 years ago

Hey there @joegeri Thanks for taking the time out of your day to reach us here at Xfinity on Forums! I'm sorry that you are having trouble connecting your speakers. Are you trying to connect them using the Wi-Fi or having issues connecting them via Bluetooth?

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EG

Expert

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110.1K Messages

3 years ago

The concern is not "accessibility / disability" help related. Thread moved here to the proper help section, and for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance.

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joegeri

New Poster

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8 Messages

3 years ago

I am trying to connect “BOTH” of the Frequency 2.0 Bluetooth Speakers to my TV “ , both at the SAME time to accomplish….

”True wireless stereo”  as per page 6  as described in the booklet included with the Speakers….

The instructions are very confusing to say the least !!!

Looking for someone who could decipher these terrible instructions…

Put them in a logical step by step format..& possible post them ??


or e-mail them to me ??

Thank you

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XfinityChristina

Official Employee

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923 Messages

@joegeri. I want to confirm as I am not clear. Do you mean you're having trouble using our internet or you're having issues connecting your Bluetooth to your X1/Flex box?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 years ago

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joegeri

New Poster

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8 Messages

Let me try to explain my question regarding the Frequency 2.0 Bluetooth Speaker. Let me first say I have 2 of the speakers. On page 06 of the manual that was included with the speakers it mentions “.True Wireless Stereo “ function. The instructions to get this too work are “Very Poorly “ written. Looking for a clarification of these instructions. 

Thank You

3 years ago

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CCJay

Official Employee

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618 Messages

Gotcha! Thanks for the update. Our team does not have the manual available to refer to for the speakers. However, you can connect one to your X1 boxes and another to your TV to achieve the desired results. 

(edited)

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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joegeri

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8 Messages

Connect one to your “BOX” ????

What goes that mean???

Now I am thoroughly confused!!!

3 years ago

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joegeri

New Poster

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8 Messages

3 years ago

Connect one to your “BOX” ????

What goes that mean???

Now I am thoroughly confused!!!

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XfinityThomasA

Official Employee

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2.3K Messages

Hello, @joegeri - Was the link provided by one of our awesome community experts helpful? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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BruceW

Gold Problem Solver

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26.3K Messages

3 years ago

@XfinityJay wrote: "... Our team does not have the manual available to refer to for the speakers ..."

Tsk, tsk. See https://forums.xfinity.com/conversations/customer-service/xfinity-rewards-bluetooth-speaker/629b757e855f616353aeb5f5?commentId=629b87a8855f616353aeb7b4 page "06  True wireless stereo function".

(edited)

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