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Dbharr
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4 years ago
Looks like my (purchased) SBG6782-AC got a firmware pushed to it about 24 hours ago. Since then, the modem has internet, but I can't access the web interface. Chrome complains about a certificate and won't load it at all, Safari can get past that but then only loads a tiny amount of the page and sto
4 years ago
Looks like my (purchased) SBG6782-AC got a firmware pushed to it about 24 hours ago. Since then, the modem has internet, but I can't access the web interface. Chrome complains about a certificate and won't load it at all, Safari can get past that but then only loads a tiny amount of the page and sto
Thanks Comcast Aldrik!! For further clarification: Can you also confirm that Comcast writes and "pushes" boot files to customer owned modems and gateways? Can you post a layman's description of what boot files do? (e.g., why would they need
4 years ago
Looks like my (purchased) SBG6782-AC got a firmware pushed to it about 24 hours ago. Since then, the modem has internet, but I can't access the web interface. Chrome complains about a certificate and won't load it at all, Safari can get past that but then only loads a tiny amount of the page and sto
Today I received a call from James J., a supervisor in Comcast's Customer Experience team. I asked him to put me in touch with Tom Karnishak, the leader of that organization. He said he is not able to do that. However, he did commit to e
4 years ago
Looks like my (purchased) SBG6782-AC got a firmware pushed to it about 24 hours ago. Since then, the modem has internet, but I can't access the web interface. Chrome complains about a certificate and won't load it at all, Safari can get past that but then only loads a tiny amount of the page and sto
I am still trying to influence Comcast to: 1) Identify this as a known technical issue affecting many (if not all) customers with SBG6782-AC who have the MoCA feature enabled on the gateway. 2) Pursue a solution in conjunction with Arris. 3) Make
4 years ago
Looks like my (purchased) SBG6782-AC got a firmware pushed to it about 24 hours ago. Since then, the modem has internet, but I can't access the web interface. Chrome complains about a certificate and won't load it at all, Safari can get past that but then only loads a tiny amount of the page and sto
I'm having the same issue in Ann Arbor, MI (same SBG6782-AC gateway, same D30GW-EAGLE-1.5.4.0-GA-10-NOSH firmware version, same time frame, same symptoms.) My interim solution was to leave MoCA disabled on the SBG6782-AC and reconfigure my Tivo syst
4 years ago
Looks like my (purchased) SBG6782-AC got a firmware pushed to it about 24 hours ago. Since then, the modem has internet, but I can't access the web interface. Chrome complains about a certificate and won't load it at all, Safari can get past that but then only loads a tiny amount of the page and sto
I'm having the same issue in Ann Arbor, MI (same SBG6782-AC gateway, same D30GW-EAGLE-1.5.4.0-GA-10-NOSH firmware version, same time frame, same symptoms.) My interim solution was to leave MoCA disabled on the SBG6782-AC and reconfigure my Tivo syst
4 years ago
Looks like my (purchased) SBG6782-AC got a firmware pushed to it about 24 hours ago. Since then, the modem has internet, but I can't access the web interface. Chrome complains about a certificate and won't load it at all, Safari can get past that but then only loads a tiny amount of the page and sto
Thanks ComcastAshley, but i'd prefer to keep this public, as I think anyone running moCA on an Arris SBG6782-AC will be affected and subject to the kind of frustration many of us have experienced already, since Comcast has obviously decided to misinf
4 years ago
Looks like my (purchased) SBG6782-AC got a firmware pushed to it about 24 hours ago. Since then, the modem has internet, but I can't access the web interface. Chrome complains about a certificate and won't load it at all, Safari can get past that but then only loads a tiny amount of the page and sto
If "Xfinity Support" wants to look into this, please see Ticket # CR965067994. I was given that # on May 4, 2021, by a woman who claimed to be with Level 3 Tech Support. The issue is getting a straight answer on who controls "pushing" firmware
4 years ago
Looks like my (purchased) SBG6782-AC got a firmware pushed to it about 24 hours ago. Since then, the modem has internet, but I can't access the web interface. Chrome complains about a certificate and won't load it at all, Safari can get past that but then only loads a tiny amount of the page and sto
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4 years ago
Looks like my (purchased) SBG6782-AC got a firmware pushed to it about 24 hours ago. Since then, the modem has internet, but I can't access the web interface. Chrome complains about a certificate and won't load it at all, Safari can get past that but then only loads a tiny amount of the page and sto
Evil company. This is happening to a LOT of customers. I'm in Ann Arbor, MI. I've been fighting this issue for nearly a month. Comcast keeps me on the phone for an hour then the call "drops." If it was dropping on my end, wel
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