Visitor
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3 Messages
Why is LIVE TV delayed 45 seconds?
I know this problem is heavily complained about and have no real answer, but I wanted to make sure my issue was recorded when there is hopefully some sort of lawsuit.
Why is the live broadcast on my cable box 45 seconds behind the Xfinity Stream app? And 1 minute behind ESPN live score updates? Friends watching games via streaming services text me game updates before I see the plays occur on my cable box.
- Xfinity is literally running a commercial during every football game this year about how their internet is so good that their streams aren't delayed
- This occurs on almost every channel. Some are more delayed than others. Local channels are affected the most. Fox right now is 45 seconds behind the Stream app
- Xfinity Box: XG1v4-A
- For comparison, I am streaming the game at the same time on my Apple TV 4k via Xfinity Stream. I am 45 seconds behind.
- I have changed out the HDMI cables, both HDMI 2.1 and HDMI 2.0 versions. I have tried different HDMI inputs on my TV
- I have done multiple system refreshes
- This has been happening for 2-3 years w/ 2 separate Xfinity boxes. It has recently gotten worse though.
Is there anything I can do locally until Xfinity maybe improves their connection between the channels and their customers?
ThatDonGuy
Problem Solver
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793 Messages
1 year ago
It may have to do with the number of steps that the signal has to go through to get to your TV. If it's on Fox, there's also the seven-second delay to catch profanity.
You think 45 seconds is bad? That's still over a minute ahead of the SiriusXM streaming radio broadcast (not the one that comes directly from the satellite).
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skintime
Contributor
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279 Messages
1 year ago
I noticed that my fantasy football live scoring is way ahead of what is happening on tv. Wondered about that
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mnsportsgeek
Contributor
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21 Messages
1 year ago
Can confirm that my Xfinity has a longer delay than it used to. I follow game threads often when watching sports and never had anything spoiled for me before until about a week ago when I started noticing other people were seeing things before me.
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mnsportsgeek
Contributor
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21 Messages
1 year ago
In fact, the Xfinity stream app is further ahead than my cable box. That's unacceptable.
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delaysmakemenuts
1 Message
1 year ago
This is so annoying, I’m sick of having things ruined for me by friends because of xfinitys terrible delays
i find myself quickly pulling up my stream up before big 3rd downs to see what happens sooner
(edited)
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mnsportsgeek
Contributor
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21 Messages
1 year ago
Will give it a couple months to iron itself out. It only just started happening to me, but if it's permanent I'm switching to YouTube TV. No reason for me to pay extra and still have lag.
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user_du6gq6
1 Message
1 year ago
This delay on a cable feed is unacceptable! It is 40 - 60 secs for live sports. I had DirectTV for past decade and never had that issue. Now past 5 months I've had Xfinity and every single game or live event I watched is ruined EVERY. SINGLE. TIME. I can't go on social media now or watch with fantasy football apps or even talk with friends during games now. This is embarrassing and unacceptable. Yes I've tried alllllll the troubleshooting, restarting boxes, remotes,, replacing hdmi and all cables and boxes. Nothing works, it's definitely an Xfinity issue and it's pretty pathetic that it can't be addressed!
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user_d224a2
Visitor
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7 Messages
1 year ago
I just had a technician come out and they completely replaced all the wiring. I have the same issue of the delays. We did find out that it looks like some channels are worse than others. Switching between FOX and FS1/ESPN.
My boxes though have an overall delay of about 20-25 seconds. We compared the time on the box to our phones. When the time changed on the phone, we started the stop watch. When the Xfinity cable box time changed, we stopped. Consistent 20 second lag. The technician said they had never seen this before and there was nothing he knew that could be done to fix it. They tried to say different devices do time differently. I agree this can be true. Computer compared to a phone compared to a TV. However, there a few seconds would make sense. 20+ seconds means there is a delay coming from Xfinity to the cable box.
It isn't very fun when you are watching baseball and you are getting updates about 2 pitches ahead. Will ruin sporting events. But from the sound of things, there will be no solution.
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user_b6e48a
1 Message
1 year ago
There’s no excuse for sporting events to be delayed like this. It’s ridiculous how far behind the cable viewing is when sports alerts are going off a minute before you’re able to see it on your screen. I’m surprised Xfinity hasn’t come up with a way to add a surcharge for true “live” tv. Some would be willing to pay for it.
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user_in508x
1 Message
1 year ago
The delay got much worse this year. I've noticed it for a few channels in the past but now it's almost every channel. Channels like NFL Red Zone are a good 2 minutes behind other broadcasts of the game.
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schulki2
1 Message
1 year ago
This problem has definitely gotten worse this year. Today's games were over 45 seconds behind streaming on the xfinity app and over a minute delayed from the betting sites. Have had so many games ruined this year by group chats and or ESPN update alerts coming in before we see it. The delay to the stream is that bad across all stations with some variation. But we can all guarantee they will be raising their prices with no fix in site.
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user_d224a2
Visitor
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7 Messages
1 year ago
Xfinity is running commercials talking about this exact same thing. That they are faster and other companies have delays. It is a total lie. Directv has no delays. Xfinity has horrible delays. False Advertising at its finest.
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user_kt6ssq
1 Message
1 year ago
I have the same issue and it is unacceptable, all sporting events are + - 60 seconds delayed, if there is no fix, I will be canceling my service
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Hanratty
5 Messages
1 year ago
The delay is ridiculous, I'll get a text about wow what a great catch 2 plays later it'll happen. Probably just another way comcast will try to add more $ to the bill to "Upgrade". God forbid if I delayed my payment to them. Price keeps going up but service and cable gets worse. This problem needs to be fixed.
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skintime
Contributor
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279 Messages
1 year ago
Noticed in the past that my fantasy football site was a little ahead of the actual tv coverage but this year seems a lot worse. Can't watch my scoreboard unless I want to know what happens before the tv shows it. Pretty messed up
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