I am seeking assistance from an Official Employee to resolve a backend synchronization issue with my Primary Xfinity ID

I have two email accounts (addresses). The secondary email account works fine. After changing my password on my Primary account, I can no longer login to Comcast webmail using the primary email account. I am stuck in a login loop. I received the Edgesuite/Akamai "Access Denied" error  

Reference #18.47b3517.1770527565.2a5efd18

https://errors.edgesuite.net/18.47b3517.1770527565.2a5efd18

When I do reach the login screen, it rejects my correctly entered new password as "incorrect."  The message displayed is: " The Xfinity ID or password you entered was incorrect. Try again."

However, I do get emails and can send emails using my iphone 17 and apple mail on my Mac.

Troubleshooting already completed:

• I have cleared all Xfinity/Comcast cookies and cache a few times

• I have tried to login into the problem primary account from my Apple computer, a Windows computer, with Firefox  and Safari. The problem is the same

• I have tried Incognito/Private mode.

• My Secondary ID works perfectly on the same browser/network, which confirms this is not a local connection or browser issue.

This appears to be a failure in the UID-to-Mail-Store synchronization following the password update. I am requesting a manual identity refresh/sync for my Primary UID. Please let me know when I can send a DM with my account details to get help. Thank you.