Credit Info

I cannot update my credit card information because the page wont load on the website, I cant access the page on the app either because it says it is down. I have tried for several hours to no success. Is there a way to manual update my credit information. If not it appears xfinity itself is forcing me into a different provider.

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XfinityWilliam

Official Employee

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1K Messages

4 months ago

Hello there ConradS97. Please clear your cache and cookies on the web browser, and try again.

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ConradS97

5 Messages

i've done this several times

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4 months ago

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ConradS97

5 Messages

This is the only website with these issuess and judging by other posts on this forum it is not a new problem.

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4 months ago

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XfinityWilliam

Official Employee

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1K Messages

ConradS97 Are you attempting this on a computer or mobile device? We are real humans here on Forums.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 months ago

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ConradS97

5 Messages

i've attempted on my mobile device, my pc, my laptop and my tablet

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4 months ago

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ConradS97

5 Messages

Neither the app or website would respond when attempting to update my credit info

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4 months ago

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ConradS97

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