Two websites that I was able to access in the past now timeout. Changing browser does not help. I have cleared all data and cookies associated with these two sites. Other websites work fine, and I can access these two if I connect to another internet source - my phone for example. It seems as though

How do I get the gigabit pro/X6 service? A fiber node was installed and provisioned 240 feet from my house. Looking for some help to get a ticket submitted.

I’ve been a loyal Xfinity customer for nearly 10 years. In August 2024, after moving to a new address, I lost access to my long-standing Xfinity Rewards account. Ever since, whenever I try to access the rewards page, I receive an error message stating that I’m not eligible for Xfinity Rewards—despit

I saw I need to post to unlock the direct messaging. I would like to remove the unlimited data from my wifi plan

My service was disrupted on 8/27/24 from 9:30p - until 8/28/24 until about 3pm. It appears it was only at my house. Can you tell me what this was relating to?? Thanks

I have been getting many messages on the TV screen that the wifi has failed. This has now affected the Mobile Link for my Generac generator. What is causing this problem? it usually occures in the evening. Last night it was going on and off multiple times. I checked with my computer and the wifi con

I went through the whole process of getting internet for my future apartment. And after i set it up my account and verified it and hit submit order it logged me out and kicked me back to the front page. Now anytime i try logging in to my account it logs me in for less than a second then logs me out.

What is happening with the outage in the Rincon Hill area of San Francisco? Internet stopped working yesterday afternoon and still out, more than 12 hours and the outage map does noteven show the area affected neither estimated time to fix. Please update!

I ordered with the wrong address. I contacted customer service and they cancelled that order and made a new order. The new order was successful: I received my equipment and I have internet service. But then a couple weeks after that, I get new notifications that "my equipment was delivered" and aski

Hi there, I have been trying for six months to get comcast internet run to our home. Initially was told we already have Comcast internet access at our house (great!). Tech comes out and is unable to do anything because lines are not run to the house. Tech put in a construction ticket. Never heard ba

I am having trouble getting and reading my private messages what can I do

I have an open ticket regarding a loose guy wire on a nearby pole that I opened in September. I have not heard any response to this ticket and the issue has not been resolved. Who do I need to contact to address this issue? I found the chat function on this website less than helpful.

During online conversation on Mach 31, 2025 with service rep Marcus as part on my new service package I would receive a 1 year credit for the monthly add-on services of Max, MGM+. My latest Bill does not reflect this credit I am being charged full price for this add-on. Here is an excerpt of my on l

Admittedly, a relatively slight, mostly irrelevant glitch in the system but I wondered if it's related to whatever issue is/was causing people to lose channels that I'm reading about in the forums this morning. EDIT: I had to do a System Refresh and that fixed my own box and TV but the other boxes a

Greetings, I've had an account with comcast/xfinity since at least 2014 and likely since 2012. I see that I am only a silver member, should I have a higher tier or how does that all work out?

Hi! I'm a longtime customer and recently upgraded my speed from 70/5 to 300/10. I'm currently getting about 80/6 (according to Ookla and the speed test on this site) which is the same speed I was getting before the service change. I'm using a Linksys AC1900 (EA7450) router and a Motorola MB8611 DOCS

25 year Triple Play customer (if you still call it that) Have noticed others requesting an XB8. Over the years we have become a device heavy home looking for next step up from XB7. I would like it shipped can I DM the Xfinity Rep who replies so you can check my account details. Do not want to unhook

Hi, I am moving but I have about a month of overlap between the two addresses and I want to retain service at my current address for a few weeks after I activate the new address. Thanks

Hello,, I am not getting the 1.2GB promised on my plan. I am using the XB8. CAT 6 cable, and a 2.5 GB ethernet card. same issue. Is there a limitation to the XB8? I have also tried different computers, of which all have 2.5 GB+ capabilities When I run test in comcast app, it shows I get 1.4 (probabl

after upgrading to x2 from gig plus, I saw that I needed a modem from xfinitys list, so I bought a netgear cm3000. I got it activated but still getting 40 upload (download is good at 2300) multiple restarts, no change