I just got xfinity stream service It has a "DVR", but I dont think it works right. First it wont pause liveTv. 2nd for my recordings, the picture is truncated / cropped smaller than the TV screen. I feel like i can deal with the lack of pausing live TV if setting a recording is an option. However, I

I am no longer in need of unlimited data for my Xfinity X1 service. How do I go about cancelling that and reverting to the standard 1.2TB limit. TIA.

I can’t log into my Wi-Fi on any new decides because I for got the password

Hi I have not received any information on my equipment upgrade order, it has been over 48 hr, how can I check if order is being processed?

I recently moved somewhere that does not have Xfinity, so I closed my account. However, Peacock still thinks that I subscribe through Xfinity, and tells me I have to go through Xfinity to cancel it. Xfinity's chat keeps telling me that I can do that through my X1 box, even though I keep telling it t

My service was disrupted on 8/27/24 from 9:30p - until 8/28/24 until about 3pm. It appears it was only at my house. Can you tell me what this was relating to?? Thanks

I have the following error message when trying to access my Rewards account for weeks now: We can't offer you rewards right now. Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs. I had Diamond status before moving to a diff

We had a tech out the other day who removed a few splitters and added an amplifier. He said the signal strength looked good but we still have frequent disconnects that last for short periods of time but make zoom calls nearly impossible. I can't seem to get the system logs to come up but most of the

Hello everyone. Currently, I am trying to exchange my xFi wi-fi boost pod. The main reason is because I was sent a refurbished pod, when there was no indication that I was buying a refurbished product on the website. I have tried to follow the online return/exchange process, where I fill out a form

Not sure where else to get help for this, so trying here. I called in last week to cancel service and also requested the overhead service line running to my house be removed since it isn't needed. I was routed over from retentions to tech support and while they seemed confused and surprised by the r

I thought I was doing well. My old plan was getting ready to expire so I went into chat and ended up with a plan with xFi Complete, guaranteed rate of $80/year (not taking into account auto bill), free modem, 400mps and unlimited data for 5 years. Got my new modem and all set up. This was about a we

I have been using Xfinity for these past two years but these past couple of days really upset me. I had an appointment that was scheduled with all receipt of appointment. I took a day off from work and was waiting for the appointment. After the appointment time has passed, still no technical person

Text, app, online - none of them work to join the waitlist and some of them say my appointment is different dates. I’m running in circles.

I tried to active my free peacock account and accidentally linked the free subscription to my brother’s account rather than my own. How do I go about removing my brother’s account and adding mine instead?

I'm away from my Xfinity Flex box and wondering if there's any way to find, order, and play the eligible $1 movies this weekend with just my laptop? Can't really say "Movies" into my voice remote here.

I got Wi-Fi installed back in March 2024 and the technician mentioned someone from the maintenance team will come and cover up the orange cable in the backyard but no one ever showed up. Can someone help me?

My MG8702 downstream light alternates between flashing blue and staying solid. This has been an issue for a while now. Motorola manual says it is attempting to channel bond. I have noticed when it is flashing, downstream channel 15 is "not locked." The internet also goes in and out every so often. B

I am receiving the message about every 15 minutes cable box blinks and then in about a minute the brodcast resumes. Have tried unplugging the cable box waiting a minute and plugging it back in. Everything is fine until the "message" appears again. Any Suggestions?

I received an email from Xfinity that uploads speeds were increased if had an eligible Modem. I purchased a Hiltron Coda 56 which was included in the compatible list in the email. I activated the modem and ran a speed test and my upload speeds remained the same 14-17mps range. Is there some other st

Good Morning, I just received a payment notification and saw that my bill has nearly doubled from 88 to 152. Please help!