Outage on 8/27/24

Good evening @user_ft3l20, and thank you for reaching out to our dedicated Forums team today, we appreciate your time and patience! I hope you are otherwise having a wonderful start to your week! I'm sorry to hear that your service was disrupted from 8/27 from 9:30pm - until 8/28/24 until about 3pm. I know how frustrating and inconvenient service interruptions can be and apologize for any inconvenience caused. We'd be happy to look into what happened and assure you that you've reached the right team to help. To take a closer look at the interruption, we will need to get your account pulled up to review which will require us to collect a few pieces of sensitive information. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you further.