Visitor
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1 Message
Activated wrong peacock account
I tried to active my free peacock account and accidentally linked the free subscription to my brother’s account rather than my own. How do I go about removing my brother’s account and adding mine instead?
Accepted Solution
XfinityAdrienne
Official Employee
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1.7K Messages
8 hours ago
Good Morning, @user_yfuuug! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! Oh no, I am sorry that it linked with the incorrect account, I know I have done that before. We would be more than happy to look into the options unlink the account on our end. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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