Visitor
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6 Messages
Frequent Internet Interruptions
We had a tech out the other day who removed a few splitters and added an amplifier. He said the signal strength looked good but we still have frequent disconnects that last for short periods of time but make zoom calls nearly impossible.
I can't seem to get the system logs to come up but most of the Event Logs all look similar to the one below. Any help would be appreciated!
| DHCPv4[19581]: 72001001-DHCPv4 Provision - Completed | 2022/9/1 11:54:59 | Informational |
| DHCPv6[19677]: 72001002-DHCPv6 Provision - Completed | 2022/9/1 11:54:56 | Informational |
| DHCPv6[19677]: 72001011-DHCPv6 - Missing Required Option 82 | 2022/9/1 11:54:54 | Critical |
| DHCPv6[19677]: 72001011-DHCPv6 - Missing Required Option 24 | 2022/9/1 11:54:54 | Critical |
| DHCPv6[19677]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Thu Sep 1 16:54:53 2022 | 2022/9/1 11:54:54 | Critical |
| DHCPv6[19677]: 72001011-DHCPv6 - Missing Required Option 82 | 2022/9/1 11:54:53 | Critical |
| DHCPv6[19677]: 72001011-DHCPv6 - Missing Required Option 24 | 2022/9/1 11:54:53 | Critical |
| eRouterEvents[19554]: 72003004-eRouter enabled as Dual Stack | 2022/9/1 11:54:51 | Informational |
| eRouterEvents[13749]: 72003001-eRouter is administratively disabled | 2022/9/1 11:51:51 | Informational |
| DHCPv4[15663]: 72001020-DHCPv4 - IP Address Released | 2022/9/1 11:51:51 | Informational |
| eRouterEvents[13749]: 72003004-eRouter enabled as Dual Stack | 2022/9/1 11:51:50 | Informational |
| DHCPv6[16905]: 72001011-DHCPv6 - Missing Required Option 24 | 2022/9/1 11:51:50 | Critical |
| DHCPv6[16905]: 72001011-DHCPv6 - Missing Required Option 24 | 2022/9/1 11:51:50 | Critical |
| DHCPv4[15663]: 72001001-DHCPv4 Provision - Completed | 2022/8/31 08:32:10 | Informational |
| DHCPv4[15663]: 72001008-DHCPv4 - No Offer or Ack Received 3 times | 2022/8/31 08:32:07 | Critical |
| DHCPv6[16905]: 72001002-DHCPv6 Provision - Completed | 2022/8/31 08:32:02 | Informational |
| DHCPv6[16905]: 72001011-DHCPv6 - Missing Required Option 82 | 2022/8/31 08:32:00 | Critical |
| DHCPv6[16905]: 72001011-DHCPv6 - Missing Required Option 24 | 2022/8/31 08:32:00 | Critical |
| DHCPv6[16905]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Wed Aug 31 13:31:58 2022 | 2022/8/31 08:32:00 | Critical |
| DHCPv6[16905]: 72001011-DHCPv6 - Missing Required Option 82 | 2022/8/31 08:31:59 | Critical |
Accepted Solution
kbayer22
Visitor
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6 Messages
3 years ago
I went through the usual troubleshooting, reinitializing the modem, etc with tech support. I showed him the error log and according to him:
"The DHCP error will not occur anymore" I asked if they just troubleshot it or if they actually made a settings change and his response was "DHCP may fail to configure the client in proper way, It can't communicate with any server and you will loose the internet connection for a while and then it gets back on. That was reset from our end."
I guess only time will tell.
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mjkeaa
Contributor
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14 Messages
3 years ago
I just posted about the same thing here
https://forums.xfinity.com/conversations/your-home-network/another-dhcpv6-missing-required-option-82-and-24-plea-for-help/6310e4a9e951e801ff0ac01b
Those errors deal with the dhcp assignment from comcast to the modem/router from my understanding. They need to fix their configuration from their side.
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EG
Expert
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109.1K Messages
3 years ago
The concerns are not "Knowledge Base" related............ Thread moved here to the proper help section....
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GillFam
Visitor
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2 Messages
2 years ago
I'm having these exact errors and internet drops completely and requires an power off/on cycle to correct. It happens roughly every 4-7 days. What do I need to do for this fix?
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EG
Expert
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109.1K Messages
2 years ago
@GillFam
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old / marked "Solved" dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on an old thread can delay getting help.
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