4 Messages
I am at my limit with trying to return/exchange this xFi Wi-Fi boost pod. Please help me.
Hello everyone. Currently, I am trying to exchange my xFi wi-fi boost pod. The main reason is because I was sent a refurbished pod, when there was no indication that I was buying a refurbished product on the website. I have tried to follow the online return/exchange process, where I fill out a form to initiate the process. I tried it twice, and never received a response. I then tried to go to a store in-person since I was told that I can do it in-person. And the store told me that they don't do returns/exchanges.
I am at my limit with this. Please, can someone help me with this? If a customer who is reading this had a similar experience, please share how you resolved it. My return/exchange window is closing, and if I don't get a workable solution soon, I think I am going to go speak with my local official with hope that they can help me with it.
XfinityQuemekia
Official Employee
•
45 Messages
8 hours ago
Hello @user_q6qxjj I truly appreciate you reaching out about your issues returning your xFi pod. I completely understand the frustration as it shouldn't be this difficult to complete this process. After you submitted the return form, did you check your email for the next steps to complete the return, or you never received the email? Just trying to get a little more information to better assist.
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