Jators's profile

Visitor

 • 

3 Messages

Wednesday, June 25th, 2025 4:16 PM

I Need To Cancel Unlimited Data

I am no longer in need of unlimited data for my Xfinity X1 service. How do I go about cancelling that and reverting to the standard 1.2TB limit. TIA.

Official Employee

 • 

2.3K Messages

4 days ago

 

Jators Hello and welcome to our Xfinity Support Forums. I see that you would like to make some changes to your account and plan. You came to the right place for help and we are looking forward to working together. To get started can you send me a DM with your full name and service address?
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

forum icon

New to the Community?

Start Here