Good evening @user_aa64f4, and thank you for reaching out on our Community Forums, we appreciate it. I see that you are having some trouble accessing your Rewards since you moved. We'd be happy to look into your Rewards issues further and if needed,

I have the following error message when trying to access my Rewards account for weeks now: We can't offer you rewards right now. Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs. I had Diamond status before moving to a diff