Waitlist

Text, app, online - none of them work to join the waitlist and some of them say my appointment is different dates. I’m running in circles.

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XfinityAmandaB

Official Employee

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2.7K Messages

4 hours ago

Hine-sco, that sounds frustrating. Thank you for letting us know you are having those issues with the appointment waitlist options. I do use the Text option frequently with customers. When you text WAITLIST to 266278, what seems to be happening?

Also, I would recommend closing out any of the options you are not currently using, so if you are using the text option, make sure the Xfinity app is closed out and any web pages.

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HS

Hine-sco

Visitor

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2 Messages

@XfinityAmandaB nothing happens at all, I get no notification it was delivered and no response.

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3 hours ago

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XfinityAmandaB

Official Employee

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2.7K Messages

Hine-sco, that is odd, sounds like there may be an issue with some self-service options if you are running into it not responding. I would be happy to help check into earlier appointments for you if you would like. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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3 hours ago

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Customer Service

Hine-sco

Waitlist

XfinityAmandaB

Hine-sco

XfinityAmandaB

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