Visitor
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2 Messages
Upload Speeds did not increase after new modem
I received an email from Xfinity that uploads speeds were increased if had an eligible Modem. I purchased a Hiltron Coda 56 which was included in the compatible list in the email. I activated the modem and ran a speed test and my upload speeds remained the same 14-17mps range. Is there some other step I am missing? The just said to upgrade the modem.
Thanks
Accepted Solution
BruceW
Gold Problem Solver
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26.1K Messages
10 months ago
There are additional requirements for higher upload speeds besides having an approved device, see https://www.reddit.com/r/Comcast_Xfinity/wiki/knowledgebase/next-generation-internet/ and https://www.xfinity.com/support/articles/upgraded-areas-leased-equipment-required-for-upload-speeds.
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basshead1978
Visitor
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2 Messages
10 months ago
Thank you for the quick reply. I think my issue is that I’m on an old plan (extreme pro +). I’m in Minneapolis, and a have an approved modem so that just leaves the plan. I wish Xfinity would have included the links you provided in their initial email .
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