Hello user_iyk97i Assuming the account responsibility does not actually change your Xfinity Users listed on the account. Here is a great link that explains the hierarchy of the users in the account, the primary user is always the information that o

@Maedirty   This link https://www.xfinity.com/support/articles/primary-and-secondary-accounts has great information on user roles & permissions,  you will need to log in under the primary id to be able to change the ID user roles

I would find the cable box you use and check the user guide to see if there are any restrictions listed regarding the position of the cable box. Here is a link that has most of our user guides: https://www.xfinity.com/support/articles/usermanuals

Hello, @user_n8byyw. Thanks for reaching our team on Forums regarding your user role. If you are the account holder and are not listed as the Primary user, have the Primary user follow the steps in the Transfer Primary rights section of this art

Hello @user_9b4ea3! Thanks for taking the time to reach out to us on Forums. I am sorry to hear you're running into issues with connecting devices to your gateway. My team is here to help.   To confirm, did you perform a manual reboot on the mo

I have tried everything recommended in this post, and it ususally works for a while. But then maybe once or twice a week even, it logs me out AGAIN and says I am on a secondary user (which I'm not, user roles haven't been changed). This is really irr

@user_70778d Also, please note that changing your user ID will also change your email address so that you will no longer be able to access your emails under the original user ID.

If I recall correctly...(it has been a few days and a LOT of combinations) I do believe that you are right, sound w/o picture initially. I have been searching the manual for the TV and soundbar, sent emails to both manufacturers, and both have forums

Gateway login "user name and password" are not the same as your Xfinity Account "user name and password"Default Gateway user name "admin" password "password"Once logged in, I suggest changing the password.  And user name if possible, on mine you can`

I would be curious to know how/if this was resolved for the customer. I have a very similar issue with an Arris G36 and it disconnects and goes offline every day or two and requires a manual restart.  Arris even replaced my box for me.  Ev

Hey there, here is a guide on how to activate Advanced Call Forwarding. The Primary user must turn on Voice Permissions from the Account and Identity tab of their account for any other account user to access Advanced Call Forwarding o