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Maedirty
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Thursday, December 21st, 2023 5:25 PM

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User roles

Ever since was asked to change passwords because of data breech our user roles have been changed. My partner is listed as a member and I am listed as manager. Need one of us as primary. It won't let me or her change this. Please help. 

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Updated 

1 year ago

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XfinityOrlandoM

Official Employee

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1.5K Messages

1 year ago

@Maedirty 

 

This link https://www.xfinity.com/support/articles/primary-and-secondary-accounts has great information on user roles & permissions,  you will need to log in under the primary id to be able to change the ID user roles

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Maedirty

4 Messages

That is the problem neither of us can sign in as a primary user. Somehow it was changed when Xfinity directed to change passwords because of the data breach. I need this corrected. As I am the account holder.

1 year ago

0

XfinityOrlandoM

Official Employee

 • 

1.5K Messages

@Maedirty

 

Lets take a deeper look into your account, Could you please send our team a direct Message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
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1 year ago

0

XfinityOrlandoM

Official Employee

 • 

1.5K Messages

1 year ago

@Maedirty

 

What happens when you try to sign on with the primary id

 

2

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Maedirty

4 Messages

We both can sign into the account but when looking at user roles and permissions it states me as a manager and her as member. It also does not show users on mine or hers. 

1 year ago

0

Maedirty

4 Messages

So somehow it was changed completely when asked by Xfinity to change our passwords cause of the  data breach 

1 year ago

0

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