Automated Customer Service Always [Edited]

I got a divorce 2 years ago, but I got the house. In that time, I have called Xfinity customer support no fewer than 6 times to have the account switched from my ex-wife's information to my own. Despite multiple attempts by (hopefully) well-meaning Xfinity folks, the account remains difficult to actually log into. Until very recently, the account would still send my ex-wife a confirmation code on her phone for 2-factor authentication, even though the account was supposedly in my name. Oddly enough, though, Xfinity seems to find my contact information easily enough when they want to tell me the bill is due or that they're going to shut off my Internet service. #ironic

As for the automated answering system itself, it is a nightmare. The system takes so long to get to the point, it forces you into a predetermined series of steps that are never relevant to my reasons for calling, and it only responds to a very narrow selection of human inputs. If I'm bothering to call the customer service number, it's because I have already tried the chat assistant and logging into my account and those things didn't solve the problem for me. Not only that, but if you make a wrong step, it won't allow you to go back and try again. Instead, you have to hang up and start the whole process over, which is time consuming and frustrating. It shouldn't be this difficult to get a human representative on the phone, especially when the automated system is so completely inadequate to solve problems. It's mildly absurd that the only thing that triggers the response of reaching a live human is to shout angrily at the system prompts, and even then the call is sometimes summarily ended without even a greeting.