Hello @user_9b4ea3! Thanks for taking the time to reach out to us on Forums. I am sorry to hear you're running into issues with connecting devices to your gateway. My team is here to help.
To confirm, did you perform a manual reboot on the modem? Unplug the power cable from the back of the modem, wait 10-15 secs, plug the power cable back in, and allow 10 mins or less for the modem to reboot.
XfinityAmira
Official Employee
•
4.1K Messages
2 years ago
Hello @user_9b4ea3! Thanks for taking the time to reach out to us on Forums. I am sorry to hear you're running into issues with connecting devices to your gateway. My team is here to help.
To confirm, did you perform a manual reboot on the modem? Unplug the power cable from the back of the modem, wait 10-15 secs, plug the power cable back in, and allow 10 mins or less for the modem to reboot.
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