Permission on account

Hello, @user_n8byyw. Thanks for reaching our team on Forums regarding your user role. If you are the account holder and are not listed as the Primary user, have the Primary user follow the steps in the Transfer Primary rights section of this article below. This may involve the Primary user inviting you to the account by following the steps in the Add and invite users to your Xfinity account section below.

To transfer primary rights, you must:

1. Sign in to the account and identity page as the Primary user.
2. Scroll down and click the user to whom you want to transfer Primary role.
3. Under Member Permissions, click Transfer Primary role.
4. On the Transfer Your Primary Rights page, click Set Primary to complete the process.
5. You'll see a confirmation screen.