I signed up for Internet and Mobile service in Oct 2024 and to get the discounted pricing, had to enroll into auto-pay. The very next month, I started noticing an extra charge posted on my account. I get billed for the Internet on the 8th of the month and for the Mobile service between the 10th-13th

I ordered internet for a new house I'm working on purchasing and was set to close 12/6. Ordered the internet online with delayed shipping. Site said item would be delivered within 2 business days of the dealyed shipping day selected. I selected 12/11 for the ship date as I planned to start getting t

I need to view some of my old bills from 2016-2019. The website doesn't go back that far. How can I do that?

I'm moving to a new home with Fiber-To-The-Home service. I believe it requires the XF3 Gateway. I wish to use my own router and wireless access points. This likely requires putting the XF3 in Bridge Mode (to avoid double NAT issue), but I wonder how I could still get X1 TV service as such. Is there

I have experienced this over and over again in the past 30 days. The picture freezes for about 30-60 seconds and then starts back up. This happens on multiple occasions and channels. Sometimes it just gets a picture distorted instead of freezing. Why is this happening and is anyone else experiencing

I have a dual-SIM Nokia 6.1 that I wanted to add to our account as a line for my son. It should be able to handle any network but both IMEI numbers are not compatible, according to the Xfinity Mobile site and the technician I just spoke to on the phone. I would like to understand why it isn't and ho

Last week Comcast was in our area doing some type of infrastructure work and notified us our internet would be up and down throughout the week. The work was completed and now our speeds have improved BUT now my IP address is reporting a location of Sacramento instead of the correct Fresno/Merced mar

I am Xfinity customer for more than 8+ years and got Platinum tier reward member. Recently I moved my apartment within the same building for which the Xfinity team created new account for my new address. Since then, I had multiple issues and I lost all my benefits like DPP limit became 0 to buy new

My available balance is only $51.54. However I have only used $118.62 out of the original $180.00 loaded. My ending balance is $61.38 which is correct. How do I get the additional $9.84 to be reflected in my available balance so I can use the entire $180.00? Thank you.

Service has been down since last night at 8pm, was supposed to be restored by 10:50pm. It is now 11:23am and still nothing and no communication or estimated time the problem will be fixed. What is going on?!?

brand new Samsung TV, downloaded app, get SDI 0001 error upon opening. multiple attempts

I'm getting a debt collection text on my phone saying I have an outstanding balance even though I have a $0 balance and no outstanding debt. It's from the 266278 number, so it looks like it's actually coming through Xfinity. Is this a scam, or is something messed up on the Xfinity end. I started get

I moved my service to another address recently. Service is working fine, but I can't access my account from either PC or my mobile app. In PC (mac), when I chose billing option after I logged in (log in works here actually), it shows infinite black screen. Mobile app says my service is not available

I have a new Honeywell T6 WiFi thermostat that is not compatible with 5GHz WiFi. From the xFi app, I go to Connect, *my* network, Advanced Settings. I do not see the 2.4 & 5 GHz WiFi selection, rather a help article that says "If you don't see the 2.4 and 5 GHz settings...., this means these setting

The other day Court TV was showing a game show even though the menu still called it Court TV. That resolved after a couple hours. Now today the channel has been replaced with grit TV. I've seen old forums so I'm sure the answer is going to be that my local affiliate is to blame because this seems to

I've read this thread (https://forums.xfinity.com/conversations/channels-and-programming/can-i-get-a-list-of-only-the-channels-i-subscribe-to/621d414faa6a0b79e96255c8) and followed links provided by Xfinity in other threads, but have yet to find a list detailing the contents of the two packages I am

My XR2 Remote menu is in Spanish and I can't get it to go back to English. When I press the menu button it only shows Spanish.

I signed up via the web for Xfinity internet today. I was so excited, but this has been nothing but frustrating and disappointing. I have a new Motorola Modem/Router MT7711 that I am using. I followed Xfinity and Motorola's instructions to set up the internet in my apartment. When it came time to ac

Subject says it. I'll probably have like 1-2 weeks of overlap, but want to retain the wifi at both houses for the security cameras and to be able to work from either house while overseeing things being moved. Probably means I need two accounts, or no?

On 8/28/2023 I chatted with an agent about a payment extension. After the payment extension was processed the chat agent asked about changing my legacy (NOT ON CONTRACT) (X1 Premier Pro + TP) plan. I said “No Thank You” after reviewing the proposed changes and ended the chat. Moments later I get a c