3 Messages
Text from Xfinity number regarding debt collection
I'm getting a debt collection text on my phone saying I have an outstanding balance even though I have a $0 balance and no outstanding debt. It's from the 266278 number, so it looks like it's actually coming through Xfinity. Is this a scam, or is something messed up on the Xfinity end. I started getting these messages on 12/14. I haven't changed anything about my account in years and have no other accounts.
Accepted Solution
XfinityKei
Official Employee
•
1.3K Messages
2 months ago
@user_layr91 Thanks for bringing your account concerns to our attention. I would be concerned as well if I was in your shoes. I can certainly access your account and bill to confirm. Please meet us in direct message for more assistance. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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user_layr91
3 Messages
2 months ago
For anyone that may see this in the future... I DM'd "Xfinity Support" and they confirmed that the text messages were not sent from Xfinity (although I still find it odd that the official Xfinity text number was some how being spoofed).
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