Visitor
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1 Message
Xfinity Rewards Program Issue
I am Xfinity customer for more than 8+ years and got Platinum tier reward member. Recently I moved my apartment within the same building for which the Xfinity team created new account for my new address. Since then, I had multiple issues and I lost all my benefits like DPP limit became 0 to buy new mobile, Xfinity platinum tier reward was lost, Peacock plus free subscription was lost etc. I keep reporting this Xfinity Rewards issue for past 12 days and the support team does not have any knowledge to solve it. They created more than 4 tickets, but there is no resolution till date. Everyday I spend 2 hours with these Xfinity support and none able to solve. This needs to be escalated and resolved asap.
XfinityJamesC
Official Employee
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2K Messages
1 day ago
Greetings, @user_fa2914! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your Xfinity Mobile and Xfinity Rewards after changing your address, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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