2 Messages
Unauthorized charges on my credit card
I signed up for Internet and Mobile service in Oct 2024 and to get the discounted pricing, had to enroll into auto-pay. The very next month, I started noticing an extra charge posted on my account. I get billed for the Internet on the 8th of the month and for the Mobile service between the 10th-13th of the month, but then on the 26th of the month, an additional charge is posted to my credit card. There is no record of this charge on my XFinity billing statements (Internet or Mobile), but my bank statements show this charge with "XFINITY Mobile 888-936-4968 PA" description. The store where I went to sign up for the service refused to help, trying to escalate to supervisor only made it worse. Have had several chat sessions with live agents, but they simply tell me that there is no such charge on my account, but my credit card keeps getting charged each month.
In Jan, I canceled my credit card after my regular Internet/Mobile charges were posted at the start of the month, hence the fraudulent charges were prevented. But after I added the new credit card information to my account for autopay of my Internet/Mobile services, the fraudulent charge came back on Feb 26. So far here are the unauthorized/fraudulent charges that have been posted to my credit card. I am unable to get anyone at XFinity to help. One agent I chatted with got so far as to create a ticket for refund of these charges but within a day that ticket was closed and refund was rejected.
| 2/26/25 | $ 34.96 | XFINITY Mobile 888-936-4968 PA |
| 12/26/24 | $ 29.92 | XFINITY Mobile 888-936-4968 PA |
| 11/27/24 | $ 80.03 | XFINITY Mobile 888-936-4968 PA |
I find this incredible that a company like Comcast is posting fraudulent charges and refuses to take responsibility and attempt refunding! Imagine my frustration - as if Comcast is telling me that they can rob me and there's nothing I can do about it as long as I have their services. Highway robbery? My disappointment unfathomable. I am also contacting my credit card company to see if I can get them to refund any of these but one way or the other, I will be canceling my Comcast services and never again am I signing up with them again. [Edited: "Solicitation"].
Accepted Solution
XfinityLinda
Official Employee
•
1.8K Messages
2 months ago
We appreciate you taking the time to reach out here in our community about the unauthorized charges to your card, @user_bzmxd6. We'll gladly look into this for you. Please send a Direct Message with your full name and complete service address, so we may investigate for you. We look forward to hearing from you.
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• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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