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Sunday, September 3rd, 2023 6:24 PM

Closed

Outage in Elk Grove, CA

Service has been down since last night at 8pm, was supposed to be restored by 10:50pm.  It is now 11:23am and still nothing and no communication or estimated time the problem will be fixed. What is going on?!? 

Accepted Solution

Official Employee

 • 

1.6K Messages

1 year ago

Thank you, @user_26fee2 for reaching out! We are aware of a major service interruption impacting the Sacramento, and Elk Grove California area. The interruption appears to be caused by a damaged fiber line that services the area. Rest assured, our teams are working as safe, and fast as possible to have services restored. Please continue to check the Xfinity app for updates. Thank you for all of your patience!  

2 Messages

@XfinityMartyR​ any estimated time for it to be restored??

Official Employee

 • 

1.6K Messages

@user_26fee2 Unfortunately, we do not have an estimated time on when services will be restored to the area. 

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