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This DOES NOT display your speed to the gateway, it only shows "Gateway online".
Gateway speed test
What's the best way to check internet speed at the gateway? If I understand correctly, xfinity speed test measures speed to the device. On my xfinity app, the Internet Health/Check your Speeds seems to be non-functional. (Not sure if this is because I have the gateway in bridge mode. Doesn't seem li
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@XfinityDilary This does not address my problem. I need corporate office to fix this.
Xfinity Mobile Executive Resolutions
MISSING IPHONE 13 CREDITS GOOD DAY, I JUST GOT OFF THE PHONE FROM ONE OF YOUR SUPERVISORS TELLING ME HOW MY MONTHLY CREDITS FOR IPHONE 13, WILL NO LONGER BE POSTED MOVING FORWARD FOR THE NEXT 13 MONTHS. THIS IS BECAUSE THE PHONE NUMBER THE PROMOTION WAS LINKED TO WAS DISABLED. WHY? WHEN I UPGRADED T
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Thinking this may be a SAMSUNG issue...it does not occur with the Roku TVs
Closed Captioning Always On in Samsung TV App
I have 2 televisions, a new (8 months old) Samsung TVQN65Q90TAFXZA and an LG (don't know the number) 1 month old TV both with the Xfinity app downloaded and installed on the TV. This was because of the volume fluctuations with the app using the ROKU box. A few weeks ago the closed captioning started
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This does NOT work, I have been working with support all day on this.
Unable to Access FOX, CBS and ABC
Since yesterday I cannot access FOX, CBS and ABC channels in my amazon firestick tv through the xfinity stream app. The message prompted Subscription Required::12012 Your subscription does not include this channel. Please choose another channel. All other TVGO channels are working just fine. Why am
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As far as I'm concerned, Christmas does not start until the day after Thanksgiving!
sounds of the seasons channel not updating to christmas music
For some reason, my X1 boxes have not updated to Christmas music on Sounds of the Seasons channel this weekend, but when I use my Roku or iphone/ipad and Xfinity Stream, the Sounds of the Seasons is playing Christmas music. I have restarted the each of the boxes, and still no luck
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I am also having this issue. Clearing the Cache does not resolve the problem.
Firefox still gets the 400 Bad Request Error
This has been going on since last year. Is Xfinity ever going to fix the problem? I can't log in consistently on the main website, or even this forum site, using Firefox. I get this error: 400 Bad Request: Request Header Or Cookie Too Large. Every once in a while, it doesn't happen, but most of the
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This does not help. It’s a different system than what we are asking for.
Xfinity TV Remote App - Android, EOL?
Subject app stopped functioning: error message "..unable to load guide...". Has this old app finally reached end-of life for old Android 9?
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I have the same problem with my boxes. Reset and testing does not work
When I press REWIND, the systems jumps back to the VERY BEGINNING OF THE SHOW
When I press REWIND, the systems jumps back to the VERY BEGINNING OF THE SHOW. This JUST STARTED about 3 weeks ago. I have 2 homes and multiple TVs and it is happening on all televisions
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@EG Tha ks for the reply. My laptop does not have an ethernet port.
XB3 Gateway DPC3941T
Gateway is regularly dropping connection since I received it over the past 3 months. Could someone explain steps how I can escalate this to tech support. Someone that will actually diagnose the gateway and service lines to get to the root of the issue once and for all. I would really appreciate the
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Closed
Premium channels
I would like to remove premium channels, but your website does not allow me
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Channels and Programming
Yes, nothing has changed. It does not work and my other email account does.
Cannot setup Comcast email on Outlook app with new Samsung S25 (Android)
My non-comcast email works just fine, but the Comcast.net email account does not work at all within the Outlook app. The password is correct, and yes I already reinstalled the Outlook app. The settings are what is listed on the outlook setup page, however, they don't give you an option of choosing S
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Closed
xfinity app no longer controls home security
My app does not give me the option to control my home security.
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Xfinity App
talk to a human
cancel my Tv , phone and internet, if human does not call me now
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Customer Service
This always seems to be the reply. Note that you can see a signal strength or low signal indicator by using the "Comcast Labs" features under Settings. If you enable the "low signal indicator" it will show an indicator in the top right corner beside
X1 Remote Lag
Hello. I've already searched the forums, and it seems that a system refresh fixed the other customers issues, but it has not fixed mine. The Lag is a major issue and must be fixed. Sometimes after hitting a button on the xr11 remote - and that's any button - there is a 5-8 second delay before the X1
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Accepted Solution
Closed
ACP not credit
ACP credit first time, but didn't credit after 30 days even past my bill due date. Agent told me second time credit may take up to 45 days and they will waiver late fees. I have no way to know ACP status when will credit or no. It is frustrated to see past the due date and not paid. I want to when i
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Billing
Accepted Solution
Closed
Airplay issues
After several years of it working fine suddenly I’m getting this error: “Some Features May Not Work on This Network. HomePod features like AirPlay and Personal Requests may not work on this Wi-Fi because it does not support peer-to-peer connections.” I cannot play music from my phone or Mac or iPad
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Your Home Network
@Again Yeah that does nothing for me. At least not for DMs from support.
Notifications for DMs
Hi, Is there an option I'm missing to get notified (emails, mobile app push notifications, ...) when I get a DM on this forum? This is quite annoying to have to come back and check every few hours / days, especially when I'm in an active discussion with support over there. Thanks!
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Showtime is now part of Paramount plus it does not have a standalone app
Paramount Plus
I was subscribed to Paramount plus essential yesterday I upgraded to Paramount plus Showtime. That change is reflected in my apps and subscription . I also received an email confirmation. When I try to access Showtime on Paramount Plus it tells me I need to upgrade on my flexbox. The Paramount plus
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Max suddenly stopped working on xfinity TV. Get access code - does not work.
user_69z3r6
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9 months ago
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xfinity won't validate max subscription
Suddenly max won't recognize xfinity premium channel. For 1+ hours tried going through max providers, max sign in. Xfinity says "ready to stream" but max won't allow it. What is happening here? Tried getting a specific account from max, re-tried xfinity, my plan includes max (checked it) and all. Re
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