X

Visitor

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6 Messages

Mon, May 9, 2022 1:49 PM

Notifications for DMs

Hi,

Is there an option I'm missing to get notified (emails, mobile app push notifications, ...) when I get a DM on this forum?

This is quite annoying to have to come back and check every few hours / days, especially when I'm in an active discussion with support over there.

Thanks!

BruceW

Gold Problem Solver

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23.7K Messages

Hace 17 d

... Is there an option I'm missing to get notified ... when I get a DM on this forum? ...

Annoying, isn't it? No, the only notification provided for DMs here is the one you get when you visit a forums.xfinity.com page.

"It's not a bug, it's a feature!"

Here's another "feature":

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
Again

Expert

 • 

27.4K Messages

Hace 17 d

@Xaelias 

Hi,

Is there an option I'm missing to get notified (emails, mobile app push notifications, ...) when I get a DM on this forum?

This is quite annoying to have to come back and check every few hours / days, especially when I'm in an active discussion with support over there.

Thanks!

Check your Notification & Preferences in your Profile settings to make sure you have notifications for New direct messages received checked and then saved.

Visitor

 • 

6 Messages

@Again​ Yeah that does nothing for me. At least not for DMs from support.

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