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Saturday, November 2nd, 2024 9:00 PM

sounds of the seasons channel not updating to christmas music

For some reason, my X1 boxes have not updated to Christmas music on Sounds of the Seasons channel this weekend, but when I use my Roku or iphone/ipad and Xfinity Stream, the Sounds of the Seasons is playing Christmas music.  I have restarted the each of the boxes, and still no luck

Visitor

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1 Message

19 days ago

Christmas usually starts November 1st. But it's still not on Sounds of the Season 

1 Message

19 days ago

I system refreshed and still Halloween music, no Christmas.

3 Messages

Mine as well 

On my phone the app its Christmas 

3 Messages

18 days ago

My stream is back to Halloween on my phone 

New Poster

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4 Messages

18 days ago

Where's the Christmas music Xfinity??

3 Messages

Can we call someone?

Official Employee

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1.6K Messages

 

user_0knrmu I would make sure your box has completed an update recently. I was able to test a few different boxes and all are getting Christmas music. If you have skipped an update or the box was offline it may not have been able to complete a daily update. 

 

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Gold Problem Solver

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7.9K Messages

18 days ago

As far as I'm concerned, Christmas does not start until the day after Thanksgiving!

Official Employee

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2.5K Messages

18 days ago

@user_zt4e5n I am sorry it has not updated. Have you rebooted your modem or used the Xfinity App to troubleshoot?

Gold Problem Solver

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7.9K Messages

18 days ago

To be honest, rebooting everything is a waste of time. When you "tune" to a channel, the box talks to a server which then tells it where to tune to or get a feed from Comcast's servers. It's that command server that needs to be updated.

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