Good morning user_7sz2f7! I can certainly understand the trouble if you had an appointment and are still experiencing issues. You have reached the right team though, and we are more than happy to assist. When you are attempting to connect to the Wi-Fi, are you seeing your network name at all? Is the light on your modem currently solid, or is it flashing?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityOrlandoM
Official Employee
•
2K Messages
3 months ago
@user_1vrqxd
Thanks for reaching out to us, can you give us a little more detail on how we can assist you today?
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