Visitor
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11 Messages
Paramount Plus
I was subscribed to Paramount plus essential yesterday I upgraded to Paramount plus Showtime. That change is reflected in my apps and subscription . I also received an email confirmation.
When I try to access Showtime on Paramount Plus it tells me I need to upgrade on my flexbox.
The Paramount plus information and my flexbox information do not match.
XfinityBenjaminM
Official Employee
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1.3K Messages
10 months ago
@user_05ad64 Hello! Thank you for reaching out to us here on our Community Forum. If you use Paramount Plus on something other than your Flex Box, is Showtime working properly?
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XfinityBenjaminM
Official Employee
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1.3K Messages
10 months ago
Ok! Can you please send us a Direct Message with your full name and address? We can certainly take a look at what we see on our end to make sure you have access. Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to hearing from you.
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