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Visitor

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11 Messages

Tuesday, September 26th, 2023 1:53 PM

Closed

Paramount Plus

I was subscribed to Paramount plus essential yesterday I upgraded to Paramount plus Showtime. That change is reflected in my apps and subscription . I also received an email confirmation. 

When I try to access Showtime on Paramount Plus it tells me I need to upgrade on my flexbox.

The Paramount plus information and my flexbox information do not match. 

Official Employee

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1.1K Messages

9 months ago

@user_05ad64 Hello! Thank you for reaching out to us here on our Community Forum. If you use Paramount Plus on something other than your Flex Box, is Showtime working properly?

Visitor

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11 Messages

Since it was signed up through Xfinity using the app on my Smart TV is the same as using the app on flex since they since the account was signed up for through Xfinity. 

Visitor

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11 Messages

Showtime is now part of Paramount plus it does not have a standalone app

Official Employee

 • 

1.1K Messages

9 months ago

Ok! Can you please send us a Direct Message with your full name and address? We can certainly take a look at what we see on our end to make sure you have access. Here are instructions on how to send us a DM in case you need them:

Click "Sign In" if necessary
 • Click the "Direct Message" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

We look forward to hearing from you.

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