Contributor
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36 Messages
Gateway speed test
What's the best way to check internet speed at the gateway?
If I understand correctly, xfinity speed test measures speed to the device. On my xfinity app, the Internet Health/Check your Speeds seems to be non-functional. (Not sure if this is because I have the gateway in bridge mode. Doesn't seem like this would preclude speed measurement, but I've read conflicting posts on this.) What's recommended?
Thanks
XfinityAirelle
Official Employee
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2K Messages
7 months ago
Hi there, @N0_service
Xfinity xFi allows you to test the speed of the Xfinity Internet connection to your xFi Gateway. This test is available to Xfinity Internet customers with compatible xFi Gateways (excludes DPC3939 and AX5001 models) through the Xfinity app.
Speed to gateway vs. speed to devices
It’s important to differentiate between the speed of the internet connection to the Gateway and the speed that reaches individual devices in the home.
The Speed to Gateway Test measures the speed of the internet connection to the xFi Gateway in your home. This differs from traditional internet speed tests, like our Xfinity Speed Test, which measure the speed reaching the device that’s running the test itself.
Speed to Gateway results are often higher than results from a traditional speed test because they aren't impacted by various factors like WiFi conditions or device capabilities.
A high result for a Speed to Gateway Test means that all or more of your planned speed is being delivered to the gateway.
When Speed to Gateway is high, but the speed to a device is lower than expected, then the speed bottleneck is likely within the home (most often caused by a weak WiFi connection) rather than in the network.
How to test Speed to Gateway
Notes:
We hope this information helps. Please let us know if you have additional questions. Our awesome team is here to help.
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N0_service
Contributor
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36 Messages
7 months ago
Thanks. I don't see these options. When I chose Wifi / Troubleshoot, there is a long delay and them I'm asked to confirm my service address. After this completes, I'm asked to approve restarting the modem. I don't get an option to Test my Home Network
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N0_service
Contributor
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36 Messages
7 months ago
Is there a way to test the speed to the gateway while in bridge mode? This does not require wifi
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