B

Sunday, February 23rd, 2025 6:09 PM

Cannot setup Comcast email on Outlook app with new Samsung S25 (Android)

My non-comcast email works just fine, but the Comcast.net email account does not work at all within the Outlook app.  The password is correct, and yes I already reinstalled the Outlook app.  The settings are what is listed on the outlook setup page, however, they don't give you an option of choosing SSL or TLS, it's just a combination.  

- Incoming Mail Server: imap.comcast.net (Port 993, SSL/TLS enabled)
- Outgoing Mail Server: smtp.comcast.net (Port 587, SSL/TLS enabled)


It spins for a while and then says "unable to login".  It works within the Android browser, and it works on my desktop computer.

Official Employee

 • 

3.2K Messages

2 months ago

@bigblockelectra Thank you for taking the time to reach out to us here on our Xfinity Forums. Just to clarify, are you following the directions listed here? You also want to make sure that you have enabled third party email access. This link will provide the directions on how to do so. Please let me know if this helps or if you need assistance with further troubleshooting. 

Yes, I have 3rd part access enabled.  Comcast email works on my desktop Outlook.  It does not work on my Samsung S25 Outlook app.  Those instructions are for windows, but the information is the same.  I am attempting to setup using IMAP, not POP.

(edited)

Official Employee

 • 

2.7K Messages

Glad the 3rd party access is enabled and that the email box is working on Outlook on your desktop, bigblockelectra! Please let us know how it goes once you finish setting it up with IMAP. We are happy to assist you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

I can clarify, I was attempting IMAP setup, not POP.  It does not work.  The settings match what is listed on the xfinity outlook setup webpage but it still does not work.

Official Employee

 • 

2.7K Messages

We appreciate all the steps you tried, bigblockelectra! Sorry to hear that did not do the trick. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

9 days ago

Was this issue resolved for bigblockelectra? I am having the same issue on a new Galaxy S25. I have my desktop Outlook connecting using POP3. The S25 will not connect with POP3 or IMAP.

Not only was it not solved, they told me it's Microsoft's problem even though it only happens with comcast email addresses.

Official Employee

 • 

1.3K Messages

bigblockelectra Hello, are you still having email issues?
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here