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Visitor

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22 Messages

Friday, March 15th, 2024 5:11 AM

Closed

xfinity won't validate max subscription

Suddenly max won't recognize xfinity premium channel. For 1+ hours tried going through max providers, max sign in. Xfinity says "ready to stream" but max won't allow it.

What is happening here? Tried getting a specific account from max, re-tried xfinity, my plan includes max (checked it) and all. 

Received 'error' code stating that xfinity is not validating max.

Official Employee

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1.9K Messages

1 year ago

Hello, @user_7fe0c3. I'm sorry to hear you're getting this error message when turning into Max even after reaching out to Max customer support. I'd be more than happy to help find the solution to this problem you're experiencing.

In order to get started, can you please send me a private message to Xfinity Support by clicking the chat icon in the top right?

Visitor

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22 Messages

No DM icon on the top right of my page...where is it?

Visitor

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22 Messages

Okay found the dm icon...but I need your name to send you a dm. Please get back to me. What is your handle/name/link? Cannot reach you by dm without a name!

Official Employee

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1.7K Messages

 user_7fe0c3 You will want to send your message to "Xfinity Support." We will get your Direct Message if you send it there. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

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110.2K Messages

1 year ago

The concern is not "accessibility / disability" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

1 Message

9 months ago

Max suddenly stopped working on xfinity TV. Get access code - does not work.

Official Employee

 • 

1.7K Messages

 

user_69z3r6 Good morning! Thank you for reaching out to our Community Forums Team for assistance with your Max services. I'm happy to help you get in the right direction. Can you please confirm if you subscribe to Max through your Xfinity services? Have you made any changes recently? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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