U

Visitor

 • 

2 Messages

Monday, December 19th, 2022 5:34 AM

Closed

Airplay issues

After several years of it working fine suddenly I’m getting this error: “Some Features May Not Work on This Network. HomePod features like AirPlay and Personal Requests may not work on this Wi-Fi because it does not support peer-to-peer connections.”

I cannot play music from my phone or Mac or iPad directly to any of our HomePods 

Accepted Solution

Visitor

 • 

2 Messages

2 years ago

SOLVED

After updating all MacOS and iOs devices, I rebooted my Xfinity router. All is back to normal.

Official Employee

 • 

1.8K Messages

Great! Thank you for sharing your resolution, @user_bd6299! I'm sure your post will help someone else in the future. 😀 We appreciate it!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

1.8K Messages

2 years ago

Thanks for reaching out in our community, @user_bd6299! We are sad to hear you are having issues playing music on your HomePods, and we are happy to troubleshoot. If we may, please send a Direct Message with your name and address. We look forward to your message.

 

To start a Direct Message: Click "Sign in" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message.

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