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Pavony1
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1 Message

Thursday, January 23rd, 2025 10:35 PM

When I press REWIND, the systems jumps back to the VERY BEGINNING OF THE SHOW

When I press REWIND, the systems jumps back to the VERY BEGINNING OF THE SHOW.  This JUST STARTED about 3 weeks ago. I have 2 homes and multiple TVs and it is happening on all televisions

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Updated 

27 days ago

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user_rllt7o

4 Messages

2 months ago

I am having the same issue.

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XfinityMarcos

Official Employee

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2.3K Messages

2 months ago

Hi Pavony1, thanks for taking the time to create that post and for sharing your experience. I can see how that would get old when you're trying to kick back and enjoy a recording or On Demand. I'd like to ask a few clarifying questions to get us going. Are you able to test if this rewind issue is impacting both DVR and On-Demand? Also, have you completed any troubleshooting steps on your end, to avoid any repeats? 

 

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user_gm0mur

1 Message

2 months ago

This is happening on our tv as well for about a month. We have tried installing the app again, but it does not resolve the issue. Xfinity has to know about this.

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XfinityBradM

Official Employee

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902 Messages

@user_gm0mur Are you only experiencing this issue through the Xfinity Stream app? Are you having this issue through one of our X1 cable boxes or through the Xfinity Stream web portal?

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2 months ago

0

user_rllt7o

4 Messages

Just the new cable box I got. 

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2 months ago

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XfinityVianney

Official Employee

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2.1K Messages

 

user_rllt7o, To confirm, is this occurring with a specific app, with live tv, or with on-demand content? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_ggc433

1 Message

I have the same problem with my boxes. Reset and testing does not work 

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29 days ago

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XfinityJeniece

Official Employee

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3K Messages

Hey there, user_ggc433, thanks for reaching out through Xfinity Forums regarding your issues with your TV boxes! We would be happy to help you with troubleshooting. Are you having this issue with all programs or just specific ones?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

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