My cable line, that goes from the house to a pole, is currently dangling in my driveway, on my car. I reported this incident yesterday, June 27th, via the Xfinity assistant. A few hours later, I got a response saying the issue had been resolved. I checked and saw that the cable was still waving in t

I keep getting disconnected. Sometimes 10 an hours. It is very annoying it started last week eased up again this week then started again. [Image Removed: "Personal Information - MAC Address"]

I have three xfinity mobile lines and three paid off phones. One phone is good to turn in. I want two new iPhones and two mobile lines. Can this be done without going to an Xfinity store?

Hello there, I just changed my internet month plan, when will it start?

I have this issue that others have referenced before where my modem is not getting mid split speeds. I had a tech and they tested the line and its getting the correct speeds 2000 up and 400 down on their test device. They also came out and replaced the line from my house to the street. We tested it

I received an email from Xfinity that uploads speeds were increased if had an eligible Modem. I purchased a Hiltron Coda 56 which was included in the compatible list in the email. I activated the modem and ran a speed test and my upload speeds remained the same 14-17mps range. Is there some other st

I'm sure this has been addressed previously, but I am still confused about the difference between XFINITY and xfinitywifi. I have read the posted information. Do you need to be an Xfinity internet customer to access xfinitywifi? If not, is that service secure? I access XFINITY by logging in to my ac

Why doesn't xfinity notify us when your service goes down?!

Hi all, I recently upgraded my entire network to take advantage of 1.2Gb+ speeds, mainly for the 200Mbps upload speeds from Xfinity’s network upgrade. I have the one approved modem (Netgear CM2050V) connected directly to my PC via CAT6, with a 2.5Gb NIC. While I get 1400Mbps speeds down, I don’t get

We have been suffering with the internet for 2 months now. 2 technicians, replaced devices, replaced cables in-and outside. The problem is the same: The speed is 115% for a while (10-15 min)than suddenly 0. We cannot work, cannot use our Netflix, Disney, Youtube! We are really upset now. That’s not

I received an email about my area getting supported for the faster upload speeds so I switched we switched over to a CODA56. After going through the activation process everything is connected and working but im still getting the same speeds I got before switching to the new modem. I tried resetting

I would like to cancel my service. It appears that I have to post here first, wait for an official reply, then proceed with direct messaging to do this. Thanks.

hi i am moving on 1/7 but placed my order for the new internet on 12/21. they say if i don't pick up my order by 12/29, my order will be canceled. how do i change my pickup date?

Last quarter of 2021 we signed up for Xfinity service under a promotion that promised a $100 visa card if we kept the service for so many months. We satisfied the requirements but never received the card. Mid-2022 (this year) we moved to an area outside of the Comcast/Xfinity service area and had to

I have a repair appointment tomorrow morning and I want to make sure they bring the necessary materials. The buried cable was cut so I have no services to the house. It will need to be spliced if possible.

Hi, Like many others, I keep receiving texts to return equipment after my service was canceled. I have used a personal modem and the Xfinity representative I spoke to during the cancelation process acknowledged that I did not have any outstanding rental equipment.

I have had a cable wire come down during the wind storm last week. I tripped over it last week and hurt my back. When I tried getting customer support to take a look my cases are closed within 20 minutes. I am unsure of what to do next, thinking possible legal intervention is my only option if not f

Regarding account retention

I called on 6/15 to have my internet turned off on 6/20, after many years. The result was my contract was renewed on the 15th, and when I turned it off, I'm charged an early cancellation fee of $110. I called and there is some "investigation", but how long could that take? Seems rather clear to me..

Hi, I live in Seattle and should be able to see the Kraken games on King or KONG. However, the game tonight against the Blue Jackets is not on the schedule and neither are the next several games, except one on TNT. What happened to the schedule? It seems incorrect.