***Updated 8/19/2026*** Download your Xfinity Home Certificate of Alarm System below. The Xfinity Home Certificate of Alarm System is proof of home security ownership and activation that you can provide to your insurance company. We provide the certificate when your Xfinity Home system is installed,

***Updated 8/6/2026*** Learn how to change menus and guide language from English (U.S.) to Spanish using the Xfinity X1 On-Screen Guide. You can now view the X1 guide in Canadian English, too. Change the X1 menu language from the Settings menu To get to Menu Language Settings: Press the xfinity butt

***Updated 9/1/2026*** ***Created by our Community Experts & Community Users*** The Xfinity Forums are a peer-to-peer help community. This means that you are mostly talking to other paying customers just like you. There is an outstanding team of Official Employees assisting in these forums, but they

***Updated 8/27/2026*** Here are a few solutions to try when it appears your phone service isn’t working. Troubleshooting tips If you're having trouble receiving phone calls with your Xfinity Voice service, try whichever of the following steps applies to you. Make sure your phone's ringer is turned

​ ​***Updated 8/30/2026*** ​Question​ ​ ​​ O​​ur voicemail indicator on our home phone is perpetually on even with no messages. Needs to be reset or resolved please​ ​ ​​ ​​ ​ ​ ​​Answer​ ​ ​ ​***Created by our Community***​ ​ ​​ ​ ​ ​​1. Go Here: ​​https://connect.xfinity.com/voice/settings/voicema

***Updated 7/6/2026*** Using the Self-Service feature on legacy TV Boxes, you can find easy-to-use instructions on how to program an Xfinity remote to devices like TV Boxes, DVD players or audio equipment. Access the self-help screen To access the Self Help screen: Press the Menu button on your remo

***Updated 7/6/2026*** The XRA Large Button Voice Remote is the next generation, voice-controlled Xfinity accessibility remote that features a flat, stable back with descriptive button labels, vibration feedback and backlit buttons. It’s easy to grip and has premium metal directional keys. For custo

***Updated 8/13/2026*** The iHeartRadio app on X1, Xumo Stream Box, and Xumo from Xfinity allows you to listen to music from your favorite artist’s radio or from more than 800 live radio stations over a wide range of genres. To use the iHeartRadio app, you'll need: A compatible Xfinity X1 TV Box, Xu

***Updated 5/17/2026*** ​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​1) Directly connect to your modem via ethernet. ​ ​Restart your modem everytime you plug in a new device.​​It's a good time to replace your Ethernet cables; Cat6 preferred.​​If your speeds are good, concentrate on router/

***Updated 9/2/2026*** There are many convenient ways to pay your Xfinity bill. Regardless of the status of the services at your address, you can sign in to your Xfinity account to view and pay your bill online. You can also chat with Xfinity Assistant or use the Xfinity app for mobile devices, whic

***Updated 9/2/2026 Your Xfinity Internet and TV equipment may need an upgrade to keep up with new technology. If you're having trouble with your service, see Xfinity Internet and WiFi connection troubleshooting and What to do if your Xfinity TV and Internet is out. How to replace equipment If you r

***Updated 7/6/2026*** You can set up your Xfinity remote to control your TV and sound system, like a sound bar and other pieces of audio equipment. If you have Xfinity X1, a Xumo Stream Box, or Xfinity Flex, follow these steps to connect your remote. If you don't have one of these boxes, see progra

***Updated 9/1/2026*** Learn more about the taxes, fees, and other charges on your bill Your Xfinity bill may include service charges, taxes, and fees. Prices can change over time as we improve our network, add features, and cover rising costs, like the fees we pay to bring you TV channels. Some cha

***Updated 9/3/2026*** Manage people with the Xfinity app Learn how to organize devices by people and manage Family Settings, including screen time limits, screen time details, schedule pause, pause controls, and safer browsing controls. WiFi tab Primary and Manager users can organize connected devi

***Updated 5/5/2026*** This article explains how to manage the Xfinity WiFi hotspot on your home Xfinity Gateway and where it can be used. Your gateway broadcasts an extra WiFi network called “xfinitywifi.” This network creates a hotspot right in your home. This hotspot is separate from your private

***Updated 4/24/2026*** Ready to get started using your Comcast.net email? No problem. Our Xfinity Email website comes set up and ready for you to use. But if you prefer using an email program instead, these settings will have you up and running in no time! Please note: Using third-party email progr

​ ​​Question​ ​ ​​ ​ ​ ​​Where can I get a local printable Xfinity channel lineup?​ ​ ​​ ​ ​ ​​ ​​Answer​ ​ ​ ​ ​​***Created by our Community***​ ​ ​​ ​ ​ ​​ ​ ​ ​​You can get a copy of your lineup online at ​​https://www.xfinity.com/learn/channel-lineup​​ or ​​https://www.xfinity.com/support/local-

***Updated 9/1/2026*** As an Xfinity customer, you can give others access to your account and let them do some things, like pay bills, add or cancel services, and use Xfinity apps. The account owner or Primary user can pick who can access the account and what they can do. You can have up to seven us

***Updated 7/15/2026*** Whether you're new to Xfinity or a long-time customer, the Xfinity app makes it simple to manage your services, stay connected, and get support — anytime, anywhere. With the Xfinity app, you can: Get 24/7 real-time support for quick troubleshooting.Check for outages and get i

***Updated 4/24/2026*** Find out how you can activate an Xfinity Gateway or an approved customer-owned (third-party) modem using the Xfinity app. Activation instructions using Xfinity app You can activate a device using the Xfinity app. Not on a smartphone? Scan this QR code with your mobile device