Manage people with the Xfinity app Learn more about organizing devices by people and managing family settings like Active Time Limits, Active Time Details, Downtime schedules, and Parental Controls. For more information on the Xfinity app, see our xFi Features and Using the Xfinity App. For tips on

This article explains how to manage the Xfinity WiFi hotspot that’s available on your residential Xfinity Gateway and where it can be used. Your Xfinity Wireless Gateway broadcasts an additional “xfinitywifi” network signal, creating an extension of the Xfinity WiFi network right in your home. We de

There are many convenient ways to pay your Xfinity bill. Regardless of the status of the services at your address, you can sign in to your Xfinity account to view and pay your bill online. You can also chat with Xfinity Assistant or use the Xfinity app for mobile devices, which now accepts Apple Pay

Activate the Xfinity Stream app on LG, Samsung, and Xumo Smart TVs Learn how to activate the Xfinity Stream apps on LG, Samsung, and Xumo Smart TVs. Note: Your Xfinity TV and Internet services must be installed prior to using the Xfinity Stream App on your Smart TV. For information about the Xfinity

***Updated 4/24/2026*** Find out how you can activate an Xfinity Gateway or an approved customer-owned (third-party) modem using the Xfinity app. Activation instructions using Xfinity app You can activate a device using the Xfinity app. Not on a smartphone? Scan this QR code with your mobile device

Download your Xfinity Home Certificate of Alarm System below. The Xfinity Home Certificate of Alarm System is proof of home security ownership and activation that you can provide to your insurance company. We provide the certificate when your Xfinity Home system is installed, but you can download or

***Updated 4/22/2026*** Using a VPN connection with Xfinity Internet is just one of the many benefits for Comcast customers. All xFi Complete customers can enable Advanced Security on the go through the Xfinity app and benefit from safe browsing and data protection (Xfinity VPN). Advanced Security o

***Updated 5/5/2026*** Xfinity Gateways give you strong WiFi, fast internet, and easy control of your home network. Older models use two bands (2.4 GHz and 5 GHz). The newest model (XB8) adds a third band (6 GHz) with WiFi 6E for even faster speeds. To learn more, see Overview of Xfinity Gateways. I

​Qu​​estion​ ​ I have no Internet access. ​​I've noticed that the US and DS buttons on the modem are blinking, which they didn't do before. What does this mean?​ ​ ​ ​Answer​​ ​ ​***Created by our ​​ Community Experts​​***​ ​ ​ ​The modem's lights are a visual indication of its current status. It is

Watch your favorite Amazon Prime Video content directly on Xfinity X1 or Xumo Stream Box from Xfinity devices! To access the Prime Video app on these devices, you’ll need: A compatible X1 TV Box (RNG150 and Pace XG1v1 models are not supported) or Xumo Stream Box.Xfinity Internet (any level of servic

Changing ownership of an Xfinity account We know there are times when you may need to change the ownership of an account. For example, you may need to handle the account of a family member or friend deployed in the military, or your roommate may be moving out. We’re here to help. In the event of an

***Updated 5/17/2026*** Many things can affect your WiFi connection. If your WiFi isn’t working well, try these steps: Use the Xfinity app to troubleshoot.Chat with the Xfinity Assistant on your computer.Try the tips listed below. Customers who rely on non-verbal communication have access to dedicat

You can program your Xfinity Voice Remote to work with your TV and audio/video (AV) receiver, like a sound bar and other pieces of audio equipment. If you have Xfinity X1, Xumo Stream Box from Xfinity, or Xfinity Flex, follow these steps to pair the remote with your TV Box — you can even control it

Xfinity Voice Spam Blocker controls and settings Identify and stop unwanted calls with Xfinity Voice Spam Blocker, so you only talk to the people who matter. Control is put into your hands as you choose which types of calls you want to block and which to send to voicemail, helping put an end to the

As an Xfinity customer, you can give others access to your account and allow them to do certain things, like paying bills, adding or canceling services, and using Xfinity apps. The account owner or Primary user decides who can access the account and what they can do. You can have up to seven users,

***5/27/2026*** Xfinity WiFi Gateways and Routers are all-in-one devices that deliver internet and voice connectivity, whole-home WiFi coverage, network security, control, and speed for the ultimate connected experience. General features of our latest devices, the Xfinity WiFi Gateway and Routers, i

​ ​ ​ ​ ​***Created by our ​​ Community Experts​​***​​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​​Don't panic! A crazed Comcast technician hasn't lost his/her marbles. The line is known as a​​ ​​drop. ​​Temporary​​ ​​drops are typically orange. Techs will sometime run temporary drops so customers don't need to w

***Updated 5/5/2026*** This article explains how to manage the Xfinity WiFi hotspot on your home Xfinity Gateway and where it can be used. Your gateway broadcasts an extra WiFi network called “xfinitywifi.” This network creates a hotspot right in your home. This hotspot is separate from your private

***Updated 5/4/2026*** Port forwarding lets devices outside your home network access specific devices or services inside your network. It tells your router where to send that traffic. It helps with gaming, remote access, security cameras, and hosting services. If not set up securely, it can expose y

***Updated 4/24/2026*** Ready to get started using your Comcast.net email? No problem. Our Xfinity Email website comes set up and ready for you to use. But if you prefer using an email program instead, these settings will have you up and running in no time! Please note: Using third-party email progr