Manage people with the Xfinity app Learn more about organizing devices by people and managing family settings like Active Time Limits, Active Time Details, Downtime schedules, and Parental Controls. For more information on the Xfinity app, see our xFi Features and Using the Xfinity App. For tips on

As an Xfinity customer, you can give others access to your account and allow them to do certain things, like paying bills, adding or canceling services, and using Xfinity apps. The account owner or Primary user decides who can access the account and what they can do. You can have up to seven users,

***Updated 5/5/2026*** Xfinity Gateways give you strong WiFi, fast internet, and easy control of your home network. Older models use two bands (2.4 GHz and 5 GHz). The newest model (XB8) adds a third band (6 GHz) with WiFi 6E for even faster speeds. To learn more, see Overview of Xfinity Gateways. I

***Updated 8/17/2026*** Learn how to use your Xfinity Home touchscreen to pair a camera in your Xfinity Home system. What you'll need Xfinity HomeThe complete kit for the camera you want to installAccess to your security router or gateway deviceAccess to your touchscreenYour Master Keypad Code Diffi

***Updated 7/6/2026*** You can set up your Xfinity remote to control your TV and sound system, like a sound bar and other pieces of audio equipment. If you have Xfinity X1, a Xumo Stream Box, or Xfinity Flex, follow these steps to connect your remote. If you don't have one of these boxes, see progra

***Updated 5/17/2026*** ​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​1) Directly connect to your modem via ethernet. ​ ​Restart your modem everytime you plug in a new device.​​It's a good time to replace your Ethernet cables; Cat6 preferred.​​If your speeds are good, concentrate on router/

***Updated 6/29/2026*** Cable operators purchase TV Boxes from TV Box manufacturers that they then rent to their customers. While these boxes are generally not intended for retail sale to consumers, some of the boxes find their way into the marketplace (lawfully or not) and are sold by resellers to

***Updated 8/19/2026*** If your touchscreen is frozen, you can restart it by removing the power and battery. Most often, this fixes the issue. What you'll need Xfinity Home touchscreen.Phillips-head screwdriver (for some models). Restart TCHT2AA0 Touchscreen Remove the stand.Take out the battery.Unp

Changing ownership of an Xfinity account We know there are times when you may need to change the ownership of an account. For example, you may need to handle the account of a family member or friend deployed in the military, or your roommate may be moving out. We’re here to help. In the event of an

Are you an Xfinity Home, Internet, TV, and/or Voice customer and need to change the monthly due date for your bill? You can do so online from your account. Read below to get started. At this time, Xfinity Mobile customers can't change their monthly due date. Eligibility and key reminders To be eligi

Activate the Xfinity Stream app on LG, Samsung, and Xumo Smart TVs Learn how to activate the Xfinity Stream apps on LG, Samsung, and Xumo Smart TVs. Note: Your Xfinity TV and Internet services must be installed prior to using the Xfinity Stream App on your Smart TV. For information about the Xfinity

​Qu​​estion​ ​ I have no Internet access. ​​I've noticed that the US and DS buttons on the modem are blinking, which they didn't do before. What does this mean?​ ​ ​ ​Answer​​ ​ ​***Created by our ​​ Community Experts​​***​ ​ ​ ​The modem's lights are a visual indication of its current status. It is

***Updated 8/13/2026*** The iHeartRadio app on X1, Xumo Stream Box, and Xumo from Xfinity allows you to listen to music from your favorite artist’s radio or from more than 800 live radio stations over a wide range of genres. To use the iHeartRadio app, you'll need: A compatible Xfinity X1 TV Box, Xu

​ ​​Question​ ​ ​​ ​ ​ ​​Where can I get a local printable Xfinity channel lineup?​ ​ ​​ ​ ​ ​​ ​​Answer​ ​ ​ ​ ​​***Created by our Community***​ ​ ​​ ​ ​ ​​ ​ ​ ​​You can get a copy of your lineup online at ​​https://www.xfinity.com/learn/channel-lineup​​ or ​​https://www.xfinity.com/support/local-

Xfinity Voice Spam Blocker controls and settings Identify and stop unwanted calls with Xfinity Voice Spam Blocker, so you only talk to the people who matter. Control is put into your hands as you choose which types of calls you want to block and which to send to voicemail, helping put an end to the

***Updated 7/6/2026*** The XRA Large Button Voice Remote is the next generation, voice-controlled Xfinity accessibility remote that features a flat, stable back with descriptive button labels, vibration feedback and backlit buttons. It’s easy to grip and has premium metal directional keys. For custo

***Updated 8/11/2026*** Two of ESPN’s streaming networks are available on Xfinity X1 and Xumo! ESPN3 and SEC let you stream more than 5,000 sporting events annually, including more than 150 NCAA college football games, international soccer matches, Grand Slam tennis, NCAA basketball, and more. Xfini

***Created by our Community Users*** Issue: Cannot Log Into Xfinity Mobile--Primary User Issue I recently signed up for Xfinity Mobile after already being an Comcast TV and Internet customer. I have not been able to log into my Mobile account since even before signing up (had to sign up over the pho

***Updated 5/4/2026*** Sometimes it can be hard to remember your WiFi network name (aka SSID) and password, so we made it easy to see and change them from a few places. Before you begin, remember that: These instructions are specifically for rented Xfinity Gateways only.Xfinity Gateways broadcast tw

There are many convenient ways to pay your Xfinity bill. Regardless of the status of the services at your address, you can sign in to your Xfinity account to view and pay your bill online. You can also chat with Xfinity Assistant or use the Xfinity app for mobile devices, which now accepts Apple Pay