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DFPLN4000 - Cannot add Unlimited Data

Trying to add Unlimited Data, but keep receiving the DFPLN4000 error. Is this option still available?

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60

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DFPLN4000 Error

Good afternoon. I'm trying to add unlimited data to my plan but I keep running into this error. I'd appreciate some assistance whenever someone has the time. Thank you.

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33

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New Construction at Washington State

I've purchased a land and starting to build a house. XFinity is the internet service for the area. What is the way to get my new house connected?

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822

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1Gb Xfinity Service Did Not Receive Additional 2 Years of Peacock

I am a 1Gb Internet and Cable TV customer. My Xfinity account was linked with Peacock. Service was cutoff on 6/26 even though the email said I didn't have to do anything. Tried going to rewards site to see if there was a promo code. Site has just had spinning wheel for days (no matter device, browse

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88

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Gigabit x6

I'm trying to see if Gigabit x6 service is available at my home. Who can I contact to check my address?

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79

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My internet only plan price has signifactly increased. Can an existing customer be eligible for any promotions?

I noticed my previous 2 billing cycles have significantly increased. I was paying $65 a month for internet and now its almost $100. Can I please have some assistance finding a deal that doesn't cost so much? Thank you.

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55

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Please bury my drop

There is an orange cable in my yard

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18

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Wicked reward is missing

I am unable to find the fandango Wicked tickets offer on my rewards page. Any help on how to redeem this offer would be helpful. I am a diamond member and know the offer ends on the 6th and want to redeem before then.

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29

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I need an XiD box but the plan builder won't let me do it

I need to add an additional TV box to my house but when the plan builder takes me to the completion page. It tells me that I need assistance adding the additional TV box. I was wondering if I could do it here, instead of calling the number?

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55

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typed the wrong address for ordering modem for installation, can't change address

Hi, I just signed up for a plan today from you and accidentally missclicked a number. Because I still didn't do the setup I can't use the option to move or change address. Is it possible to correct this to ship the modem to the correct place? Thank you, Best.

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31

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Device is getting better internet than other device.

Usually on my laptop, my internet runs smoothly, but as soon as one of my family member's device enters the home and their device connects to the internet, my internet all of a sudden just run very slowly, and it's been bugging me. I've been trying to find a fix for this but hadn't had any luck. Can

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64

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Xfinity rewards question

Greetings, I've had an account with comcast/xfinity since at least 2014 and likely since 2012. I see that I am only a silver member, should I have a higher tier or how does that all work out?

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48

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Internet

My connection keeps dropping even after restarting it multiple times it just keeps dropping connection any advice

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101

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Where is Internet Service Outage feature in the new Xfinity app

Where is the feature to look for internet outages in my service area on the new Xfinity app? It was support in the prior app.

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124

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Xfinity [Edited]

January 2023 we changed our Comcast home service. St that time, the company (comcast) offer us and relayed to us that we qualified for 2 free iPhone 12's. When the billing started in February 2023, I saw that we were being charged $33 a month each per phone. Contacted customer service and received b

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178

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Direct Message

Sent a direct message to xfinity support and getting no reply. What could possibly be wrong.

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63

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Service being cancelled

I received a email saying that they received my request for my services to be cancelled but I never requested that they be cancelled. What can I do.

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68

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no devices

We have had no home internet access for two months even though I am still paying the bill. Several times I have run all the tests on the app. It says everything is fine -- except there are "no devices to test." As a customer for just four months, I am not at all impressed with the Xfinity customer s

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107

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Serviceability Request for new construction home in neighborhood with service

​Hi,​ ​I would like to open a Serviceability request for a new construction home in a neighborhood with service. Can you contact me and help me submit the request please.​

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68

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DVR - Olympic Golf

I tried to setup a recording of Olympic woman's golf through the guide today and found that although the guide has the show lasting 8 hours, the Confirm screen shows 1 hour. I didn't notice this when recording round 4 of the men's golf and only got the first hour. I couldn't figure out why that happ

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41

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