***Updated 9/2/2026*** There are many convenient ways to pay your Xfinity bill. Regardless of the status of the services at your address, you can sign in to your Xfinity account to view and pay your bill online. You can also chat with Xfinity Assistant or use the Xfinity app for mobile devices, whic

***Updated 8/12/2026*** In certain On Demand menus included in the Xfinity X1 On-Screen Guide, you can filter and sort programs to narrow your choices or customize your view. Just follow the instructions below: Filter your X1 On Demand menu Press the xfinity button on your remote.Use the right arrow

***5/27/2026*** Xfinity WiFi Gateways and Routers are all-in-one devices that deliver internet and voice connectivity, whole-home WiFi coverage, network security, control, and speed for the ultimate connected experience. General features of our latest devices, the Xfinity WiFi Gateway and Routers, i

***Updated 9/2/2026*** ***Created by our Community Experts*** If you are eligible for a rewards card, check the status here: https://xfinityincentivetracker.com/ Use your account number, it will show a time line that tells you how close you are to receiving your rebate. If for some reason the on-lin

​ ​***Updated 9/2/2026*** ​ ​ ​***Created by our ​​ Community Experts​​***​​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​​Don't panic! A crazed Comcast technician hasn't lost his/her marbles. The line is known as a​​ ​​drop. ​​Temporary​​ ​​drops are typically orange. Techs will sometime run temporary drops so cus

***Updated 8/17/2026*** Learn how to manage your Xfinity Home system using the touchscreen – the control center that offers simple touch navigation and an easy-to-use interface. Arm and disarm your system, view live video from your cameras, change settings on devices such as Lights and Thermostats,

***Updated 9/1/2026*** We know there are times when you may need to change the ownership of an account. For example, you may need to handle the account of a family member or friend deployed in the military, or your roommate may be moving out. We’re here to help — just contact us. In the event of an

***Updated 9/1/2026*** ***Created by our Community Experts & Community Users*** The Xfinity Forums are a peer-to-peer help community. This means that you are mostly talking to other paying customers just like you. There is an outstanding team of Official Employees assisting in these forums, but they

***Updated 9/1/2026*** Regional Sports Network Fee The Regional Sports Network Fee is an itemized charge that you'll see on your bill. This charge is not a government-mandated fee and will increase from time to time. It's based on our costs of providing the regional sports networks that we carry on

***Updated 8/13/2026*** The iHeartRadio app on X1, Xumo Stream Box, and Xumo from Xfinity allows you to listen to music from your favorite artist’s radio or from more than 800 live radio stations over a wide range of genres. To use the iHeartRadio app, you'll need: A compatible Xfinity X1 TV Box, Xu

***Updated 9/1/2026*** As an Xfinity customer, you can give others access to your account and let them do some things, like pay bills, add or cancel services, and use Xfinity apps. The account owner or Primary user can pick who can access the account and what they can do. You can have up to seven us

***Updated 9/1/2026*** You can pay your bill online using Apple Pay in the Safari web browser with a compatible Apple device. To use Apple Pay, you must first add a credit or debit card to your Apple Wallet. How to pay your bill using Apple Pay Go to customer.xfinity.com/#/billing/payment in the Saf

***Updated 4/28/2026*** If you use a third-party email application (Outlook, Apple Mail, Thunderbird, etc.) through a POP connection, you're now required to use a secure mail server. You can no longer utilize POP Port 110. This will help you better protect your email and Xfinity credentials from bei

​ ​***Updated 8/30/2026*** ​Question​ ​ ​​ O​​ur voicemail indicator on our home phone is perpetually on even with no messages. Needs to be reset or resolved please​ ​ ​​ ​​ ​ ​ ​​Answer​ ​ ​ ​***Created by our Community***​ ​ ​​ ​ ​ ​​1. Go Here: ​​https://connect.xfinity.com/voice/settings/voicema

***Updated 8/19/2026*** If your touchscreen is frozen, you can restart it by removing the power and battery. Most often, this fixes the issue. What you'll need Xfinity Home touchscreen.Phillips-head screwdriver (for some models). Restart TCHT2AA0 Touchscreen Remove the stand.Take out the battery.Unp

***Updated 5/17/2026*** Many things can affect your WiFi connection. If your WiFi isn’t working well, try these steps: Use the Xfinity app to troubleshoot.Chat with the Xfinity Assistant on your computer.Try the tips listed below. Customers who rely on non-verbal communication have access to dedicat

***Updated 4/28/2026*** Find out which ports are blocked by Xfinity and Comcast services, and why. Ports on the internet are like virtual passageways where data can travel. All information on the internet passes through ports to get to and from computers and servers. When a certain port is known to

***Updated 4/22/2026*** Using a VPN connection with Xfinity Internet is just one of the many benefits for Comcast customers. All xFi Complete customers can enable Advanced Security on the go through the Xfinity app and benefit from safe browsing and data protection (Xfinity VPN). Advanced Security o

​Qu​​estion​ ​ I have no Internet access. ​​I've noticed that the US and DS buttons on the modem are blinking, which they didn't do before. What does this mean?​ ​ ​ ​Answer​​ ​ ​***Created by our ​​ Community Experts​​***​ ​ ​ ​The modem's lights are a visual indication of its current status. It is

Question How does the Xfinity Internet Data Usage Plan work? Answer Plan overview Xfinity Internet comes with 1.2 TB of internet data per month. If you use more than 1.2 TB in a month, your account may become subject to overage charges. To learn more, see what happens if you use more than 1.2 TB in