XfinityJessie's profile

Administrator

 • 

5K Messages

Thu, May 16, 2019 3:00 PM

Closed

ANSWERED: How to change your Comcast billing date

Question

 

How do I change my Comcast billing date?

 

 

Answer

 

 

If you need a one-time payment extension we are happy to review your payment arrangement options. Please start a new post with your request in our Xfinity Forum Billing board.

 

**Note**: Please don't include any personal information in your public posts. Also, don't forget to include the date of when you would like to make this extension/when you can make your payment. 

 

 

 

Are you an Xfinity Home, Xfinity Internet, Xfinity TV, and/or Xfinity Voice customer and need to change the monthly due date for your bill? You can do so online from your account. Read below to get started. At this time, Xfinity Mobile customers are unable to change their monthly due date.


Note: To be eligible for moving your bill’s due date, you must have completed at least one billing cycle, and your bill must not be currently past due. Once you change your bill’s due date, you will need to stay in that cycle for at least six months.

Before you get started changing your due date, here are a few things to keep in mind:

  • You can choose a new bill due date online in My Account or in the Xfinity My Account app for mobile (you may be asked to sign in using your Xfinity ID and password).
  • Your account needs to be up to date, with no overdue balances.
  • Changing your due date won't cause late fees.
  • After you make the request to change your due date, you can check its progress on My Account.
  • Your next bill may come sooner or later than normal.
    • This is a "transition" bill and may be higher or lower than a normal bill.
  • Your new due date takes effect on the second bill after your request is completed.
  • If you have automatic payments set up, they'll automatically update to match your new due date.
  • The change needs to be made by the person in the home with the "primary" username Xfinity ID (usually who your account is under).
  • If you are an existing customer who recently moved, you will get a new account and will need to go through at least one billing cycle before changing your bill’s due date.

If you don’t need instructions, go right to choosing a new due date for your bill in My Account.



Change Your Monthly Bill Due Date Online in My Account

  1. Sign in to My Account.
    Image of Xfinity account Welcome Screen

  2. On the Overview tab, you’ll see a banner that tells you Your latest bill is ready. Click Go to billing.
    Image of Your Latest Bill Screen including date and amount of bill with buttons for Make a payment and Go to billing.

  3. Under Common Solutions on the Billing page, click Bill and Payment Settings.
    Image of the Common Solutions screen with options including Bill and Payment Settings, View Bill History, Service Rates in Your Area, and Change Plan.

  4. Scroll down to Billing Cycle. Then, click Edit next to Bill due date.
    Example of Billing Cycle screen with bill due date and current billing cycle listed.

  5. Choose the new date by clicking the drop-down menu next to New bill due date.
    Note: If you use automatic payments, the 29th, 30th and 31st will not be selectable in the menu (some months don't have these dates).
    Image of Choose a New Bill Date screen including drop down menu to select a new date and with buttons to Cancel or Continue.

  6. On the next page, you'll see your current bill due date and the new date you’ve chosen. You’ll also see a breakdown of the amounts of your bill until the change is officially made. This is because it takes two billing cycles for the new date to take effect. Click the Submit button to make the change.
    Image of the Review and Submit Changes screen with Current bill due date, New bill due date, and Changes to expect section including Current bill, One-time transitional bill, and First bill with new due date and with buttons to go Back or Submit changes.

  7. The next page will confirm your due date has been changed. Click Thanks, I’m Done to finish.
  8. You'll receive a confirmation email with your new due date. If you’re enrolled in automatic payments, the email will tell you when the automatic payments will be deducted from your account. If you’re not signed up for automatic payments, you’ll get an email listing your new bill due date along with other billing details.
    Xfinity screen showing that the monthly bill due date has been updated

    Monthly bill due date update screen with an option to enroll in automatic payments along the bottom.



Change Your Monthly Bill Due Date in the Xfinity My Account App for Mobile Devices

  1. Sign in to the Xfinity My Account app for mobile. Don't have the app yet? Download it now.
  2. Tap Manage billing preferences on the Overview page.
    Image of the Overview page including Account Information and Auto Pay Schedule.

  3. Tap Automatic payments.
    A list of billing preferences including automatic payments, saved payment methods and scheduled payments.

  4. You’ll see a banner: Want to change when your bill is due each month?
  5. Tap Get Started.
    A banner will help you get started changing your bill due date.

  6. Select your new bill due date and tap Continue.
    The Choose a New Bill Due Date screen is displayed.

  7. Review and confirm the changes, then tap Submit to accept them.
    The Review and Submit Changes screen is displayed.

  8. If you’re all set with your changes, tap Thanks I’m Done.
    The confirmation screen with new due date and with Thanks, I'm Done button is displayed.



Change or Cancel Your Request

Once you've requested the change, My Account will display a banner notification that lets you know the request is pending. While the request is pending, you can change or cancel this request by the date specified in the banner.

  1. Tap Manage billing preferences from the home page.
  2. Tap Automatic payments.
  3. Tap View Status in the banner at the top of the page.
    Image of the View Status screen including a notice that Automatic Payments are On

  4. The next page will show the details of your request.
    Image of request details screen including Bill Due Date Change Requested

    • To cancel the request entirely, click Cancel Request next to Change Status. You'll be asked to confirm the cancelation and notified that you will keep your current due date.
      Image of the Cancel the bill date change request? screen with buttons to Confirm Cancellation or Go Back

    • To change the due date, click Edit next to Current bill due date, and start the process over for choosing a new date.
      Image of Choose a New Bill Date screen.

Note: Once the status changes from Request pending to Request in progress, you'll need to wait six months to make further changes to your due date.



Frequently Asked Questions

Can I change my due date if I'm a new customer? What if I'm on a Seasonal Convenience Plan?
As long as you've already received your first full bill cycle statement, yes, you can change your bill due date. If your first bill was a partial bill cycle statement, you are not eligible to change your due date at this time.


How do I change my due date with the My Account app?
From the Overview page, tap Manage billing preferences, then Automatic payments. You’ll see a banner that asks if you Want to change when your bill is due each month? Tap Get Started.


How do I find out what my due date is now?
Go to My Account and you'll see it on the Overview tab.


How will I know if my "transition" bill will be more or less than my regular bill?
You'll see an estimate of your next bill while making your changes.


What if I sign out of My Account before I'm done making the change?
No worries! Your due date won't change. Sign back in to make the change.


Will changing my bill due date affect my future scheduled payments?
No, it won't affect any previously scheduled payments.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
No Responses!
forum icon

New to the Community?

Start Here