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ANSWERED: How to stop unwanted calls to your Xfinity Home Phone

Xfinity Voice Spam Blocker controls and settings

Identify and stop unwanted calls with our new spam blocker, so you only talk to the people who matter. Control is put into your hands as you choose which types of calls you want to block and which to send to voicemail, helping put an end to the nuisance calls in your life.

Spam Blocker’s default settings will order calls in the following manner:

  • High Spam Risk calls will be blocked.
    • Blocked calls will not have the ability to leave a voicemail.
    • No call notification will be sent.
  • Medium Spam Risk calls will be sent to voicemail.
    • Calls sent to voicemail will not ring.
  • Low Spam Risk calls will be allowed.
    • Risk label will be displayed with incoming notification.

Note: Calls that would be sent to voicemail will be allowed for customers who don’t have voicemail on their account.

Manage Spam Blocker settings

  1. Sign in to Xfinity Voice using your Xfinity ID and password.


  2. Click the Settings (wheel) settings wheel icon iconin the upper-right corner and select Settings to see your voice preferences.
  3. Select Call Blocking.
    Settings screen with Call Blocking highlighted

  4. Adjust Spam Blocker settings accordingly.

Use the Call Screening feature with Xfinity Voice

Call Screening allows you to create a list of up to 200 callers who will receive an announcement saying you aren't available.

Please note that this feature is separate from Anonymous Call Rejection, which blocks calls from callers who have their Caller ID information suppressed. (Learn more about using anonymous call rejection with Xfinity Voice).

Note: Call Screening is not included with the Xfinity Voice Unlimited Saver plan.

Manage Call Screening

FROM YOUR HOME PHONE

ACTIVATE CALL SCREENING
  1. Lift the receiver and listen for the dial tone.
  2. Press*60.
  3. Follow the prompts to activate the feature and to add, delete or review the numbers on your list.
    • When creating your list, include the area code for local and long distance numbers.
    • To block calls from the last number that called you, press#when prompted.

DEACTIVATE CALL SCREENING
  1. Lift the receiver and listen for the dial tone.
  2. Press*80.
  3. When prompted, press3to turn the feature off.

ONLINE

IF YOU HAVE XFINITY VOICE AND XFINITY INTERNET
  1. Sign in to the Xfinity Voice Call Blocking Settings page using your Xfinity ID and password.
  2. Enter a telephone number and click Add to block the number; to remove a block, click on the trash icon next to an existing number.
  3. Click the checkbox for Block Anonymous Calls to add Anonymous Call Rejection.

Note: You can also block a number by locating it in the Call History screen or Voicemail screen (if a voicemail was left) and selecting Block Caller > Confirm.

IF YOU HAVE XFINITY VOICE ONLY
  1. Sign in to the Xfinity Voice Call Blocking Settings page using your Xfinity ID and password.
    • If you don't have an Xfinity ID and password, sign in using your Xfinity Voice telephone number and voicemail password.
    • You'll see a message about Xfinity Voice.
      • Click Register to register your Xfinity ID.
        • This will allow you to access your Voice account through the Xfinity Voice website.
    • Note: If you don't click Register, you'll be automatically redirected to the registration page.
  2. Enter a telephone number and click Add to block the number.
    • To remove a block, click on the trash icon next to an existing number.
  3. Click the checkbox for Block Anonymous Calls to add Anonymous Call Rejection.

Note: You can also block a number by locating it in the Call History screen or Voicemail screen (if a voicemail was left) and selecting Block Caller > Confirm.

Call Screening guidelines

  1. The following numbers cannot be added to your Call Screening list:
    • Your Xfinity Voice/home telephone number.
    • Telephone numbers beginning with area codes 900, 500, 700, or 976.
    • Telephone numbers with extension 555.
    • 911 telephone numbers.
    • 411 telephone numbers.
  2. Long distance numbers may be added to your list. Enter the 10-digit number to block the number (area code plus seven-digit number).
    • Do not enter a 1 at the beginning of the number.
  3. Call Screening cannot be turned on unless there is at least one number on your Call Screening list.
  4. Call Screening does not rely on Caller ID to operate.
    • Inbound callers who have blocked their Caller ID will still be blocked.
  5. The Call Screening feature takes priority over other features such as Anonymous Call Rejection and Call Forwarding.
    • For example:
      • If you have Anonymous Call Rejection activated, a caller from a number on your Call Screening list will receive a message stating you are not available instead of a message requesting that the Caller ID information be unblocked.
      • If you have Call Forwarding activated, a caller from a number on your Call Screening list will receive a message stating you are not available and the call will not be forwarded.

Use the Anonymous Call Rejection feature with Xfinity Voice

Anonymous Call Rejection is a feature designed to cut down on unwanted calls by automatically rejecting calls from numbers with Caller ID blocked. This includes all calls where the calling party has set their name to "Anonymous," "Private," "Unavailable" or "Null."

Callers who block the display of their name and number will hear an automated recording saying you're not accepting calls with Caller ID blocked. The message instructs them to unblock their Caller ID and dial you again. This feature is included at no additional cost with our Xfinity Voice Unlimited, Unlimited Select, and Local With More calling plans.

This feature is enabled by default for all new and existing Xfinity Voice users with a qualifying call plan.

Anonymous Call Rejection is not guaranteed to detect or protect against all unwanted calls, and while legitimate calls ordinarily include Caller ID information, there is a risk that wanted calls lacking Caller ID information may inadvertently be blocked.

You may opt out of this feature by following the instructions provided further below.

Use Anonymous Call Rejection

FROM YOUR HOME PHONE

DEACTIVATE ANONYMOUS CALL REJECTION
  1. Lift the receiver and listen for the dial tone.
  2. Press *87 and listen for a confirmation tone indicating the feature has been canceled.

RE-ACTIVATE ANONYMOUS CALL REJECTION
  1. Lift the receiver and listen for the dial tone.
  2. Press *77 and listen for a confirmation tone indicating the feature has been activated.

ONLINE

  1. Sign in to Xfinity Voice Call Blocking Settings using your Xfinity ID and password.
  2. In the Anonymous Calls Rejection (ACR) section, select the Block all anonymous calls box.
    Call Blocking screen with Block all anonymous calls box selected.

We’ve also made display updates to this feature on the Xfinity Voice website.

  • All calls will display as Blocked, instead of Missed.
  • The Caller ID name will display as Anonymous, instead of Private, Unavailable, or Null.
    Caller ID displayed as Anonymous at the bottom of the list.

    Connect mobile app Call Log screen with Anonymous and Blocked statuses.

Notes:

  • Anonymous Call Rejection is not included with the Xfinity Voice Unlimited Saver plan and basic additional lines.
  • If you’ve enabled both the Anonymous Call Rejection and Selective Call Forwarding features, anonymous calls will be rejected first rather than forwarded.

​ ​

How To Stop Unsolicited Robocalls to Your Home

Learn how to use Nomorobo with your Xfinity Voice Service.

Sign Up for Nomorobo

  1. Go to nomorobo.com/signup.
  2. Select Internet Landline from the list of options.
    Phone types and protection choices.

  3. On the next page, select Let me choose my carrier from a list.
    Enter the phone number you wish to protect and select the bottommost words in red.

  4. Choose Comcast Xfinity as your landline carrier.
    Options to select your internet landline provider.

  5. Enter your email address and click Start Blocking Robocalls NOW!
    Complete registration by entering your email in the space provided and clicking the red button, Start Blocking Robocalls NOW!

  6. You’ll get an email with a link to activate Nomorobo.
  7. Click the Click Here to Setup Nomorobo button and continue as directed.
    Welcome to Nomoboro setup process.

Set Up Nomorobo

  1. Once you click the link from your email, you'll be re-directed to the Nomorobo website.
  2. Select Click here to get started.
    Nomorobo welcome page.

  3. Provide some basic information about your landline phone, then click Next.
    Spaces to enter information about your phone.

  4. Open the Xfinity Voice website.
  5. Follow the instructions as outlined on the Nomorobo website.
    Instructions outlining what you'll need to do next.

  6. After you have completed those steps, go back to the Nomorobo website.
  7. Select I'm ready. Call me now to perform a test call.
    Robocall protection verification call page.

  8. You'll get a call to verify that the service is set up correctly.
    • Wait until the third ring to pick up the phone.

Nomorobo will now screen incoming phone calls to your Xfinity Voice telephone number and automatically hang up if a call is determined to be from an illegal robocaller or telemarketer. Your phone will ring once, letting you know that the robocall has been stopped.

Disable Nomorobo

To disable Nomorobo, simply return to the Advanced Call Forwarding menu in Xfinity Voice Settings and click the trash icon next to the Nomorobo phone number.

The field for NOMOROBO has a trashcan icon to its far right.

FAQs

I've enabled and verified Nomorobo on my phone. What do I do now?
Continue to use your phone like normal. All you'll need to do is to wait for the second ring to answer the phone for incoming calls, as Nomorobo needs the first ring to detect robocallers. If you only hear one ring and then it stops, you know a robocaller was just blocked.

​ ​

​Additional Resources:

​Change Spam Blocker Settings - ​​https://www.xfinity.com/support/articles/change-spam-blocker-settings​

​Anonymous Call Rejection Feature with Xfinity Voice - ​​https://www.xfinity.com/support/articles/rejecting-anonymous-calls​

​Call Screening Feature with Xfinity Voice - ​​https://www.xfinity.com/support/articles/call-screening

​Call Types That can be Blocked with Xfinity Voice - ​​https://www.xfinity.com/support/articles/restricting-calls​

​Caller ID Blocking Feature with Xfinity Voice - ​​https://www.xfinity.com/support/articles/caller-id-blocking-by-line​​ ​

​Stop Unsolicited Robocalls to Your Home - ​​https://www.xfinity.com/support/articles/nomorobo​

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