Question
As an Xfinity Voice customer, you have several call blocking options available to you. You can choose the types of calls that come into your home and restrict others from being made. This will prevent you from getting unwanted calls and unwanted charges on your bill.
Block Unsolicited Robocalls
Block unsolicited robocalls with Nomorobo, a service available with Xfinity Voice. See how to stop unsolicited Robocalls to learn to set it up below.
Blocking of Calls to 900/976 Numbers
All calls to 900/976 numbers are automatically blocked. There is no charge for this service and the block can't be removed.
Blocking of Collect Calls and Bill to Third Party Calls
You can also block collect calls and bill to third party calls.
Xfinity Voice Spam Blocker Controls and Settings
Identify and stop unwanted calls with our new spam blocker, so you only talk to the people who matter. Control is put into your hands as you choose which types of calls you want to block and which to send to voicemail, helping put an end to the nuisance calls in your life.
Spam Blocker’s default settings will order calls in the following manner:
- High Spam Risk calls will be blocked.
- Blocked calls will not have the ability to leave a voicemail.
- No call notification will be sent.
- Medium Spam Risk calls will be sent to voicemail.
- Calls sent to voicemail will not ring.
- Low Spam Risk calls will be allowed.
- Risk label will be displayed with incoming notification.
Note: Calls that would be sent to voicemail will be allowed for customers who don’t have voicemail on their account.
Manage Spam Blocker Settings
- Sign in to Xfinity Voice using your Xfinity ID and password.
- Click the Settings (wheel)
icon in the upper-right corner and select Settings to see your voice preferences. - Select Call Blocking.
Adjust Spam Blocker settings accordingly
Use the Anonymous Call Rejection Feature With Xfinity Voice
Anonymous Call Rejection is a feature designed to cut down on unwanted calls by automatically rejecting calls from numbers with Caller ID blocked. This includes all calls where the calling party has set their name to "Anonymous," "Private," "Unavailable" or "Null."
Callers who block the display of their name and number will hear an automated recording saying you're not accepting calls with Caller ID blocked. The message instructs them to unblock their Caller ID and dial you again. This feature is included at no additional cost with our Xfinity Voice Unlimited, Unlimited Select, and Local With More calling plans.
This feature is enabled by default for all new and existing Xfinity Voice users with a qualifying call plan.
Anonymous Call Rejection is not guaranteed to detect or protect against all unwanted calls, and while legitimate calls ordinarily include Caller ID information, there is a risk that wanted calls lacking Caller ID information may inadvertently be blocked.
You may opt out of this feature by following the instructions provided further below.
Using Anonymous Call Rejection From Your Home Phone
Deactivating Anonymous Call Rejection
- Lift the receiver and listen for the dial tone.
- Press *87 and listen for a confirmation tone indicating the feature has been canceled.
Re-Activating Anonymous Call Rejection
- Lift the receiver and listen for the dial tone.
- Press *77 and listen for a confirmation tone indicating the feature has been activated.
Using Anonymous Call Rejection Online
- Sign in to Xfinity Voice Call Blocking Settings using your Xfinity ID and password.
- In the Anonymous Calls Rejection (ACR) section, select the Block all anonymous calls box.
We’ve also made display updates to this feature on the Xfinity Voice website.
- All calls will display as Blocked, instead of Missed.
- The Caller ID name will display as Anonymous, instead of Private, Unavailable or Null.
Notes:
- Anonymous Call Rejection is not included with the Xfinity Voice Unlimited Saver plan and basic additional lines.
- If you’ve enabled both the Anonymous Call Rejection and Selective Call Forwarding features, anonymous calls will be rejected first rather than forwarded.
Use the Call Screening Feature With Xfinity Voice
Call Screening allows you to create a list of up to 25 callers who will receive an announcement saying you aren't available.
Please note that this feature is separate from Anonymous Call Rejection, which blocks calls from callers who have their Caller ID information suppressed.
Note: Call Screening is not included with the Xfinity Voice Unlimited Saver plan.
Manage Call Screening From Your Home Phone
To Activate Call Screening
- Lift the receiver and listen for the dial tone.
- Press *60.
- Follow the prompts to activate the feature and to add, delete or review the numbers on your list.
- When creating your list, include the area code for local and long distance numbers.
- To block calls from the last number that called you, press # when prompted.
To Deactivate Call Screening
- Lift the receiver and listen for the dial tone.
- Press *80.
- When prompted, press 3 to turn the feature off.
Manage Call Screening Online
If You Have Xfinity Voice and Xfinity Internet
- Sign in to the Xfinity Voice Call Blocking Settings page using your Xfinity ID and password.
- Enter a telephone number and click Add to block the number; to remove a block, click on the trash icon next to an existing number.
- Click the checkbox for Block Anonymous Calls to add Anonymous Call Rejection.
Note: You can also block a number by locating it in the Call History screen or Voicemail screen (if a voicemail was left) and selecting Block Caller > Confirm.
If You Have Xfinity Voice Only
- Sign in to the Xfinity Voice Call Blocking Settings page using your Xfinity ID and password.
- If you don't have an Xfinity ID and password, sign in using your Xfinity Voice telephone number and voicemail password.
- You'll see a message about Xfinity Voice.
- Click Register to register your Xfinity ID.
- This will allow you to access your Voice account through the Xfinity Voice website.
- Note: If you don't click Register, you'll be automatically redirected to the registration page.
- Enter a telephone number and click Add to block the number.
- To remove a block, click on the trash icon next to an existing number.
- Click the checkbox for Block Anonymous Calls to add Anonymous Call Rejection.
Note: You can also block a number by locating it in the Call History screen or Voicemail screen (if a voicemail was left) and selecting Block Caller > Confirm.
Call Screening Guidelines
- The following numbers cannot be added to your Call Screening list:
- Your Xfinity Voice/home telephone number.
- Telephone numbers beginning with area codes 900, 500, 700 or 976.
- Telephone numbers with extension 555.
- 911 telephone numbers.
- 411 telephone numbers.
- Long distance numbers may be added to your list. Enter the 10-digit number to block the number (area code plus seven-digit number).
- Do not enter a 1 at the beginning of the number.
- Call Screening cannot be turned on unless there is at least one number on your Call Screening list.
- Call Screening does not rely on Caller ID to operate.
- Inbound callers who have blocked their Caller ID will still be blocked.
- The Call Screening feature takes priority over other features such as Anonymous Call Rejection and Call Forwarding.
- For example:
- If you have Anonymous Call Rejection activated, a caller from a number on your Call Screening list will receive a message stating you are not available instead of a message requesting that the Caller ID information be unblocked.
- If you have Call Forwarding activated, a caller from a number on your Call Screening list will receive a message stating you are not available and the call will not be forwarded.
How To Stop Unsolicited Robocalls to Your Home
Sign Up for Nomorobo
- Go to nomorobo.com/signup.
- Select Internet Landline from the list of options.
- On the next page, select Let me choose my carrier from a list.
- Choose Comcast Xfinity as your landline carrier.
- Enter your email address and click Start Blocking Robocalls NOW!
- You’ll get an email with a link to activate Nomorobo.
- Click the Click Here to Setup Nomorobo button and continue as directed.
Set Up Nomorobo
- Once you click the link from your email, you'll be re-directed to the Nomorobo website.
- Select Click here to get started.
- Provide some basic information about your landline phone, then click Next.
- Open the Xfinity Voice website.
- Follow the instructions as outlined on the Nomorobo website.
- After you have completed those steps, go back to the Nomorobo website.
- Select I'm ready. Call me now to perform a test call.
- You'll get a call to verify that the service is set up correctly.
- Wait until the third ring to pick up the phone.
Nomorobo will now screen incoming phone calls to your Xfinity Voice telephone number and automatically hang up if a call is determined to be from an illegal robocaller or telemarketer. Your phone will ring once, letting you know that the robocall has been stopped.
Disable Nomorobo
To disable Nomorobo, simply return to the Advanced Call Forwarding menu in Xfinity Voice Settings and click the trash icon next to the Nomorobo phone number.
FAQs
I've enabled and verified Nomorobo on my phone. What do I do now?
Continue to use your phone like normal. All you'll need to do is to wait for the second ring to answer the phone for incoming calls, as Nomorobo needs the first ring to detect robocallers. If you only hear one ring and then it stops, you know a robocaller was just blocked. If the phone continues ringing, you can answer it.
Will this block my doctor's office, prescription reminders, school closings, weather advisories, etc.?
No. The only numbers that are blocked are reported, illegal robocallers.
A robocaller still called me. What happened?
Occasionally, a robocaller or telemarketer will slip through, as Nomorobo must constantly adapts to their changes in tactics. If you do get a robocall, please report it here.
Does Nomorobo work with Unlimited Saver and Local With More customers?
No. At this time, Nomorobo isn’t compatible with Xfinity Voice Unlimited Saver or Local With More call plans.
What about political and charity calls?
Nomorobo does block political robocalls. You can enable or disable this feature by clicking Edit next to your number when signed into your account on the Nomorobo website. Nomorobo doesn’t block charity calls.
Who can I contact with more questions?
If you have any other questions, comments or suggestions, send an email to support@nomorobo.com.
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