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ANSWERED: How to stop unwanted calls to your Xfinity Home Phone

Question

 

I keep getting a lot of unwanted phone calls on my Xfinity home phone, how do I make this stop?

 

Answer

 

Xfinity Voice Spam Blocker Controls and Settings

Identify and stop unwanted calls with our new spam blocker, so you only talk to the people who matter. Control is put into your hands as you choose which types of calls you want to block and which to send to voicemail, helping put an end to the nuisance calls in your life.

Spam Blocker’s default settings will order calls in the following manner:

  • High Spam Risk calls will be blocked.
    • Blocked calls will not have the ability to leave a voicemail.
    • No call notification will be sent.
  • Medium Spam Risk calls will be sent to voicemail.
    • Calls sent to voicemail will not ring.
  • Low Spam Risk calls will be allowed.
    • Risk label will be displayed with incoming notification.

Note: Calls that would be sent to voicemail will be allowed for customers who don’t have voicemail on their account.

Manage Spam Blocker Settings

  1. Go to Xfinity Connect and click Voice at the top of the screen. (You may be directed to sign in first.)

  2. Click the Settings (wheel) settings wheel icon icon in the upper-right corner and select Settings to see your voice preferences.
  3. Select Call Blocking.
    Settings screen with Call Blocking highlighted

  4. Adjust Spam Blocker settings accordingly.

 

Anonymous Call Rejection 

Anonymous Call Rejection is a feature designed to cut down on unwanted calls by automatically rejecting calls from numbers with Caller ID blocked. This includes all calls where the calling party has set their name to "Anonymous," "Private," "Unavailable" or "Null."

Callers who block the display of their name and number will hear an automated recording saying you're not accepting calls with Caller ID blocked. The message instructs them to unblock their Caller ID and dial you again. This feature is included at no additional cost with our Xfinity Voice Unlimited, Unlimited Select, and Local With More calling plans.

This feature is enabled by default for all new and existing Xfinity Voice users with a qualifying call plan.

Anonymous Call Rejection is not guaranteed to detect or protect against all unwanted calls, and while legitimate calls ordinarily include Caller ID information, there is a risk that wanted calls lacking

Caller ID information may inadvertently be blocked.

You may opt out of this feature by following the instructions provided further below.

Using Anonymous Call Rejection From Your Home Phone


Deactivating Anonymous Call Rejection

  1. Lift the receiver and listen for the dial tone.
  2. Press*87and listen for a confirmation tone indicating the feature has been canceled.

Re-Activating Anonymous Call Rejection

  1. Lift the receiver and listen for the dial tone.
  2. Press*77and listen for a confirmation tone indicating the feature has been activated.

Using Anonymous Call Rejection Online

  1. Sign in to Xfinity Voice Call Blocking Settings using your Xfinity ID and password.
  2. In the Anonymous Calls Rejection (ACR)section, select the Block all anonymous calls box.
    Call Blocking screen with Block all anonymous calls box selected.

We’ve also made display updates to this feature on the Xfinity Voice website.

  • All calls will display as Blocked, instead of Missed.
  • The Caller ID name will display as Anonymous, instead of Private, Unavailable or Null.


    Connect mobile app Call Log screen with Anonymous and Blocked statuses.

Notes:

  • Anonymous Call Rejection isnotincluded with the Xfinity Voice Unlimited Saver plan and basic additional lines.
  • If you’ve enabled both the Anonymous Call Rejection and Selective Call Forwarding features, anonymous calls will be rejected first rather than forwarded.

 

Call Types That can be Blocked with Xfinity Voice

As an Xfinity Voice customer, you have several call blocking options available to you. You can choose the types of calls that come into your home and restrict others from being made. This will prevent you from getting unwanted calls and unwanted charges on your bill.

Block Unsolicited Robocalls

Block unsolicited robocalls with Nomorobo, a service available with Xfinity Voice. See how to stop unsolicited Robocalls to learn to set it up.

Blocking of Calls to 900/976 Numbers

All calls to 900/976 numbers are automatically blocked. There is no charge for this service and the block can't be removed.

Blocking of Collect Calls and Bill to Third Party Calls

You can also block collect calls and bill to third party calls.

Sign Up for Nomorobo

  1. Go to nomorobo.com/signup.
  2. Select Internet Landline from the list of options.
    Phone types and protection choices.

  3. On the next page, select Let me choose my carrier from a list.
    Enter the phone number you wish to protect and select the bottommost words in red.

  4. Choose Comcast Xfinity as your landline carrier.
    Options to select your internet landline provider.

  5. Enter your email address and click Start Blocking Robocalls NOW!
    Complete registration by entering your email in the space provided and clicking the red button, Start Blocking Robocalls NOW!

  6. You’ll get an email with a link to activate Nomorobo.
  7. Click the Click Here to Setup Nomorobo button and continue as directed.
    Welcome to Nomoboro setup process.

Set Up Nomorobo

  1. Once you click the link from your email, you'll be re-directed to the Nomorobo website.
  2. Select Click here to get started.
    Nomorobo welcome page.

  3. Provide some basic information about your landline phone, then click Next.
    Spaces to enter information about your phone.

  4. Open the Xfinity Voice website.
  5. Follow the instructions as outlined on the Nomorobo website.
    Instructions outlining what you'll need to do next.

  6. After you have completed those steps, go back to the Nomorobo website.
  7. Select I'm ready. Call me now to perform a test call.
    Robocall protection verification call page.

  8. You'll get a call to verify that the service is set up correctly.
    • Wait until the third ring to pick up the phone.

Nomorobo will now screen incoming phone calls to your Xfinity Voice telephone number and automatically hang up if a call is determined to be from an illegal robocaller or telemarketer. Your phone will ring once, letting you know that the robocall has been stopped.

Disable Nomorobo

To disable Nomorobo, simply return to the Advanced Call Forwarding menu in Xfinity Voice Settings and click the trash icon next to the Nomorobo phone number.

The field for NOMOROBO has a trashcan icon to its far right.

FAQs

I've enabled and verified Nomorobo on my phone. What do I do now?
Continue to use your phone like normal. All you'll need to do is to wait for the second ring to answer the phone for incoming calls, as Nomorobo needs the first ring to detect robocallers. If you only hear one ring and then it stops, you know a robocaller was just blocked. If the phone continues ringing, you can answer it.

Will this block my doctor's office, prescription reminders, school closings, weather advisories, etc.?
No. The only numbers that are blocked are reported, illegal robocallers.

A robocaller still called me. What happened?
Occasionally, a robocaller or telemarketer will slip through, as Nomorobo must constantly adapts to their changes in tactics. If you do get a robocall, please report it here.

Does Nomorobo work with Unlimited Saver and Local With More customers?
No. At this time, Nomorobo isn’t compatible with Xfinity Voice Unlimited Saver or Local With More call plans.

What about political and charity calls?
Nomorobo does block political robocalls. You can enable or disable this feature by clicking Edit next to your number when signed into your account on the Nomorobo website. Nomorobo doesn’t block charity calls.

Who can I contact with more questions?
If you have any other questions, comments or suggestions, send an email to support@nomorobo.com.

Caller ID Blocking Feature 

Did you know you could block the receiving party's Caller ID from displaying your name and number? It's perfect for when you need to make an anonymous phone call. With Caller ID Blocking, your name and number appears either as "Private" or "Anonymous" on the other person's Caller ID displays. Use it to anonymously make phone calls or to protect your unlisted number.

Sometimes, the receiving party blocks calls marked "Private." When this happens, you can temporarily cancel Caller ID Blocking.

How To Change Your Caller ID Blocking Default Setting

There are two types of Caller ID Blocking available:


Want to switch to Caller ID Blocking Per Line? Chat with us.

Note: Caller ID Blocking is automatically disabled for calls made to public emergency hotlines, poison-control lines, and 911 services. Do not attempt to manually disable Caller ID Blocking (such as by dialing *82) for these calls.

How To Block a Single Call (Use Caller ID Blocking Per Call)

If you did not sign up for Caller ID Blocking Per Line, you can still activate Caller ID Blocking when you want to block your number from appearing on an outgoing call. Your name and number will be marked "private" or "anonymous" each time you use this feature.

  1. Listen for the dial tone on your phone.
  2. Press*67.
  3. You will hear a confirmation tone, and then a dial tone again.
  4. After you hear a second dial tone, enter the number you wish to call .
  5. Your name and number will be blocked for the current call only.
  6. After you hang up, your next call will display your name and number on the receiving party's Caller ID unless the*67feature used again.

Note: If the receiving party has Anonymous Call Rejection activated, you will get a message instructing you to un-block your call. In this case, hang up and dial the number directly without using*67.

How To Unblock a Single Call (Use Caller ID Blocking Per Line)

To cancel Caller ID Blocking Per Line for one call:

  1. Lift the receiver and listen for the dial tone.
  2. Press*82.
  3. You will hear a confirmation tone, and then a dial tone again.
  4. Dial the number you wish to call.
  5. Your name and number will appear on the called party's Caller ID display for that call only.
  6. After you hang up, your next call will not display your name and number on the receiving party's Caller ID unless the*82feature used again.

Caller ID Blocking Guidelines

  • You do not need to have Caller ID on your home phone to use Caller ID Blocking.
  • Features such as Call Return that allow the receiving party to return a call to a private caller will do so without giving the private caller's name and number.

Call Screening Feature

Call Screening allows you to create a list of up to 25 callers who will receive an announcement saying you aren't available.

Please note that this feature is separate from Anonymous Call Rejection, which blocks calls from callers who have their Caller ID information suppressed. (Learn more about using anonymous call rejection with Xfinity Voice).

Note: Call Screening is not included with the Xfinity Voice Unlimited Saver plan.

Manage Call Screening From Your Home Phone

To Activate Call Screening

  1. Lift the receiver and listen for the dial tone.
  2. Press *60.
  3. Follow the prompts to activate the feature and to add, delete or review the numbers on your list.
    • When creating your list, include the area code for local and long distance numbers.
    • To block calls from the last number that called you, press # when prompted.

To Deactivate Call Screening

  1. Lift the receiver and listen for the dial tone.
  2. Press *80.
  3. When prompted, press 3 to turn the feature off.

Manage Call Screening Online

If You Have Xfinity Voice and Xfinity Internet

  1. Sign in to the Xfinity Voice Call Blocking Settings page using your Xfinity ID and password.
  2. Enter a telephone number and click Add to block the number; to remove a block, click on the trash icon next to an existing number.
  3. Click the checkbox for Block Anonymous Calls to add Anonymous Call Rejection.

Note: You can also block a number by locating it in the Call History screen or Voicemail screen (if a voicemail was left) and selecting Block Caller > Confirm.

If You Have Xfinity Voice Only

  1. Sign in to the Xfinity Voice Call Blocking Settings page using your Xfinity ID and password.
    • If you don't have an Xfinity ID and password, sign in using your Xfinity Voice telephone number and voicemail password.
    • You'll see a message about Xfinity Voice.
      • Click Register to register your Xfinity ID.
        • This will allow you to access your Voice account through the Xfinity Voice website.
    • Note: If you don't click Register, you'll be automatically redirected to the registration page.
  2. Enter a telephone number and click Add to block the number.
    • To remove a block, click on the trash icon next to an existing number.
  3. Click the checkbox for Block Anonymous Calls to add Anonymous Call Rejection.

Note: You can also block a number by locating it in the Call History screen or Voicemail screen (if a voicemail was left) and selecting Block Caller > Confirm.

Call Screening Guidelines

  1. The following numbers cannot be added to your Call Screening list:
    • Your Xfinity Voice/home telephone number.
    • Telephone numbers beginning with area codes 900, 500, 700 or 976.
    • Telephone numbers with extension 555.
    • 911 telephone numbers.
    • 411 telephone numbers.
  2. Long distance numbers may be added to your list. Enter the 10-digit number to block the number (area code plus seven-digit number).
    • Do not enter a 1 at the beginning of the number.
  3. Call Screening cannot be turned on unless there is at least one number on your Call Screening list.
  4. Call Screening does not rely on Caller ID to operate.
    • Inbound callers who have blocked their Caller ID will still be blocked.
  5. The Call Screening feature takes priority over other features such as Anonymous Call Rejection and Call Forwarding.
    • For example:
      • If you have Anonymous Call Rejection activated, a caller from a number on your Call Screening list will receive a message stating you are not available instead of a message requesting that the Caller ID information be unblocked.
      • If you have Call Forwarding activated, a caller from a number on your Call Screening list will receive a message stating you are not available and the call will not be forwarded.

Additional Resources:

Change Spam Blocker Settings - https://www.xfinity.com/support/articles/change-spam-blocker-settings

Anonymous Call Rejection Feature with Xfinity Voice - https://www.xfinity.com/support/articles/rejecting-anonymous-calls

Call Screening Feature with Xfinity Voice - https://www.xfinity.com/support/articles/call-screening

Call Types That can be Blocked with Xfinity Voice - https://www.xfinity.com/support/articles/restricting-calls

Caller ID Blocking Feature with Xfinity Voice - https://www.xfinity.com/support/articles/caller-id-blocking-by-line

Stop Unsolicited Robocalls to Your Home - https://www.xfinity.com/support/articles/nomorobo

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