ANSWERED: How to contact Comcast?

​***Created by our ​​ Community Experts​​ & Community Users***​

​ ​

​The Xfinity Forums are a ​​peer-to-peer help community​​. This means that you are mostly talking to other paying customers​​ just like you. T​​here is an outstanding team of ​​Official Employees​​ assisting in these forums, but they are primarily here to help with things that other users (customers) may not be able to help with. ​

​ ​

​Although our users and Official Employees work very hard to answer questions in a timely fashion, ​​forum employee support​​ ​​is not real-time.​​ ​​Employee response time varies by staffing and workloads. ​​We ask, ​​please don't send private messages directly to any user including employees, moderators or Experts unless specifically asked to do so by that user. ​​We will not be able to provide assistance in this manner.​​ ​​Rather, ask for help in the proper public forum and await a response.​​ ​

​ ​

​When posting please let us know what your exact problem is and what you would like for a solution. ​

​We understand that you may be frustrated, and we want to help.​​ ​​Clear and concise information is imperative to getting a solution as quickly as possible​​. ​​If we need to ask for clarification, it can increase the time it takes to resolve your issue. ​

​ ​

​Threats, name-calling, and abusive behavior is unhelpful and contrary to the ​​forum ​​guidelines​​ and the ​​forum acceptable use policy​​.​​ ​​Remember, your written words are read by real people, all deserving of respectful communication. Before you press "post" ask yourself, "Would I be okay with this if someone else had written it?"​

​ ​

​If you need immediate assistance you can always contact us directly in the following ways:​

​ ​

​Phone:​​ 1-800-XFINITY (1-800-934-6489)​

​Schedule a Call Back:​​ ​​https://www.xfinity.com/support/schedule-callback​

​Chat:​​ ​​https://support.xfinity.com/chat​

​Facebook:​​ ​​https://www.facebook.com/comcast/​​ ​

​Twitter: ​​https://twitter.com/XfinitySupport​​ or by using @XfinitySupport there.​

​ ​

​ ​

​Xfinity Mobile Contact Info​

​Phone: ​​1-888-936-4968​

​Text: ​​1-888-936-4968​

​Chat: ​​https://www.xfinity.com/mobile/support​​  (click "Chat" at the bottom of the page)​

​Facebook: ​​https://www.facebook.com/xfinitymobile/​

​Twitter: ​​https://twitter.com/xfinitymobile​​ or by using ​​@XfinityMobile​

​ ​

​These methods will provide you with immediate contact with one of our knowledgeable Comcast support staff​

​ ​

​Thank you for visiting our community!​

​ ​