Xfinity Support's profile

Official Employee


64 Messages

Tuesday, February 20th, 2018 10:00 AM


ANSWERED: How to contact Comcast?

***Created by our Community Experts & Community Users***


The Xfinity Forums are a peer-to-peer help community. This means that you are mostly talking to other paying customers just like you. There is an outstanding team of Official Employees assisting in these forums, but they are primarily here to help with things that other users (customers) may not be able to help with. 


Although our users and Official Employees work very hard to answer questions in a timely fashion, forum employee support is not real-time. Employee response time varies by staffing and workloads. We ask, please don't send private messages directly to any user including employees, moderators or Experts unless specifically asked to do so by that user. We will not be able to provide assistance in this manner. Rather, ask for help in the proper public forum and await a response. 


When posting please let us know what your exact problem is and what you would like for a solution. 

We understand that you may be frustrated, and we want to help. Clear and concise information is imperative to getting a solution as quickly as possibleIf we need to ask for clarification, it can increase the time it takes to resolve your issue. 


Threats, name-calling, and abusive behavior is unhelpful and contrary to the forum guidelines and the forum acceptable use policy. Remember, your written words are read by real people, all deserving of respectful communication. Before you press "post" ask yourself, "Would I be okay with this if someone else had written it?"


If you need immediate assistance you can always contact us directly in the following ways:


Phone: 1-800-XFINITY (1-800-934-6489)

Schedule a Call Back:



Twitter: or by using @XfinitySupport there.



Xfinity Mobile Contact Info

Phone: 1-888-936-4968

Text: 1-888-936-4968

Chat:  (click "Chat" at the bottom of the page)


Twitter: or by using @XfinityMobile


These methods will provide you with immediate contact with one of our knowledgeable Comcast support staff


Thank you for visiting our community!


I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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