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Announcing New Community Specialists!

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We understand, fundamentally, Community is a peer to peer channel where customers can ask questions, share answers on areas they have expertise and help learn from each other. There are also times where another customer may not be able to help and there is an opportunity for our team to step in, provide an answer and/or take actions to resolve an issue. We’re excited to announce that we’ve expanded the team that engages directly in our Help & Support Forum.

 

If you’ve been around the forum for some time, or if you’re just getting started, you may have noticed some responses come from “Official Employee” users. The existing group of “Official Employees” come from a number of internal teams including: Care; Strategy; Product; Field Technicians; Leadership; and an extensive list of other functional areas within our organization. We appreciate the expertise and specialized knowledge these employees share and we’re also excited to grow our internal group here to support customer care issues.

 

The list of people currently supporting Community from our Digital Care Team includes:

 

Username: ComcastAlan

Role: Forum Manager
Year I Joined Comcast: 2014
Hometown: Buffalo, NY
Fun Fact/What I like to do in my free time: Husband, proud dad of 2, humble fan of: Bills, Sabres, ASU, and the Red Sox (lived in Boston for 7 years).
Favorite Xfinity Product/Service: X1; It’s amazing to watch all the new things that continue to be added to the platform. I’m a regular user of things like Netflix on X1, live home/away HD season-long sports packages, remote I can talk to, there is always something new coming down the pike.

 

Username: ComcastJohnL

Role: Forum Admin
Year I Joined Comcast: 2006
Hometown: Walnut Cove, NC
Fun Fact/What I like to do in my free time: Conduct Wine seminars, most things outdoors that does not require manual labor.
Favorite Xfinity Product/Service: Internet


Username: ComcastJK

Role: Forum Developer
Year I Joined Comcast: 2007
Hometown: Denver, CO
What I like to do in my free time: Fishing
Favorite Xfinity Product/Service: Xfinity Internet

 

Username: ComcastJessie

Role: Forum Admin
Year I Joined Comcast: 2014
Hometown: Denver, CO
Fun Fact/What I like to do in my free time: I lived in South Carolina for 11 years. I like Camping, Fishing, Hiking, Painting, Drawing, Reading, Going to the theater, and Bingeing TV shows.
Favorite Xfinity Product/Service: I love X1 and all it has to offer. My XR11 voice remote is so awesome!!!

 

Username: ComcastIrma

Role: Forum Care Supervisor
Year Joined Comcast: 2011
Hometown: Littleton, Colorado
Fun Fact/What I like to do in my free time: Love Dove Dark Chocolate/ I like to spend time with family, riding a bike, going to the beach in the summer.
Favorite Xfinity Product/Service: X1 and Internet are both awesome!

 

Username: ComcastFrancisc

Role: Forum Analyst
Year Joined Comcast: 2010
Hometown: Somewhere in Puerto Rico
Fun Fact/What I like to do in my free time: Running video game tournaments, play a lot of video games, streams to twitch from time to time.
Favorite Xfinity Product/Service: Xfinity Internet, back in Puerto Rico the fastest internet I had was 5 mbps.

 

Username: ComcastJacob

Role: Forum Care (Business Services)
Year Joined Comcast: 2013
Hometown: Denver, CO
Fun Fact/What I like to do in my free time: I love hiking and spending time outdoors.
Favorite Xfinity Product/Service: X1

 

Username: ComcastZach

Role: Forum Care
Year Joined Comcast: 2011
Hometown: Cedar Rapids, IA
Fun Fact: I am a Certified Personal Trainer
Favorite Xfinity Product/Service: X1

 

Username: ComcastPhill

Role: Forum Care
Year I Joined Comcast: 2011
Hometown: Denver, CO
Fun Facts: I am a gamer, cold/hot glass worker and student.
Favorite Xfinity Product/Service: High speed Internet

 

Username: ComcastMatt

Role: Forum Care
Year Joined Comcast: 2011
Hometown: Bridgeton NJ
What I like to do in my free time: Carpentry
Favorite Xfinity Product/Service: Internet

 

Username: ComcastDanB

Role: Forum Care
Year I Joined Comcast: 2013
Hometown: New Orleans, LA
Fun Fact/What I like to do in my free time: I’m a former NBA prospect/Watching Anime
Favorite Xfinity Product/Service: X1

 

Username: ComcastJoeTru

Role: Forum Care
Year I Joined Comcast: 2009
Hometown: Denver, CO
What I like to do in my free time: Digital Photography, Mixing Music, and Collecting Batman Comics & Collectibles
Favorite Xfinity Product/Service: Xfinity Home Phone/Voice 2Go

 

Username: ComcastAmir

Role: Forum Care
Year I Joined Comcast: 2013
Hometown: Denver, CO
Fun Fact/What I like to do in my free time: Die hard Broncos Fan, coaching/playing sports is life!
Favorite Xfinity Product/Service: Xfinity TV is awesome! Xfinity internet is way faster than the rest!

 

Username: ComcastShane

Role: Forum Care
Year I Joined Comcast: 1999
Hometown: Mesa, AZ
Fun Fact/What I like to do in my free time: I am licensed pyro technician and do professional fireworks shows. I love my dogs (2 Beagles, 1 Great Dane) and I enjoy my time with them.
Favorite Xfinity Product/Service: XH of course, following that would be Internet and Comcast Digital Voice Service.

 

Username: ComastKenF

Role: Forum Care
Year I Joined Comcast: 2015
Hometown: Wilmington, NC
Fun Fact: I am a twin and I once had a dream that I was on the show “Sister Wives”
Favorite Xfinity Product/Service: Video- particularly the XFINITY stream App

 

Username: ComcastElla

Role: Forum Care
Year I Joined Comcast: 2014
Hometown: Tashkent, UZ
Fun Fact/What I do in my free time: Never ridden a bike / My 3 favorite activities – sleep, read, and sing
Favorite Xfinity Product/Service: In love with Comcast Internet speed

 

Username: ComcastChe

Role: Forum Care
Year I Joined Comcast: 2014
Hometown: Detroit, MI
Fun Fact/What I like to do in my free time:
I am a parent to a son who loves playing basketball and has dreams of becoming a Lawyer.
I was born in Denver, CO and raised in Detroit, MI.
I played basketball during my middle school and high school years, including Detroit PAL and AAU teams.
After moving back to Denver in 2006, I became a basketball coach for a youth team (including my son) while completing college for Radio/TV Broadcasting (graduated 2007).
Favorite Xfinity Product/Service: XFINITY Home Security / X1

 

Username: ComcastMax

Role: Forum Care
Year I Joined Comcast: 2015
Hometown: Philadelphia, PA
What I like to do in my free time: I play card games and study coding.
Favorite Xfinity Product/Service: XFINITY Stream




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