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Friday, September 6th, 2019 3:00 PM


ANSWERED: How to Set Up Your Comcast Email Address with an Email Program

Ready to get started using your Comcast email? No problem. Our web-based Xfinity Connect page comes setup and ready for you to use. But if you prefer using an email program instead, these settings will have you up and running in no time!

Please note:

  • We do not support the use of port 25 for sending email. If you use an older email program (Outlook Express, Outlook, Mac Mail, etc.), this might impact your ability to send email. Learn more about port 25.
  • Using third-party email programs to access your email can potentially expose your Xfinity ID and password to fraud and other risks. We recommend you access your Comcast email by going to Xfinity Connect and clicking Email.
  • Comcast email service requires an Xfinity ID and password when sending messages. If you’re getting an error while sending an email, please follow the instructions below for your specific program type to verify your settings.

Email Set-Up

Learn More About Port Numbers and POP vs. IMAP

When you're setting up your email, your program will ask for some information about email "protocols." Here are a couple of things to know:

  • Port Numbers:Your email port is how email moves from one email server to another. To protect your security and help prevent spam, we don't support port 25. If you're using an older email program like Outlook Express, Outlook, or Mac Mail, you may have trouble sending email.Learn more about port 25.
  • POP vs. IMAP:POP (Post Office Protocol) and IMAP (Internet Message Access Protocol) are two different ways to get email in your email program. We recommend using IMAP for your Comcast email. POP can cause problems when checking your mail from more than one phone or computer because POP removes the mail from our server and delivers it to your device. IMAP makes it easier to sync your email on multiple devices because your folders and mail remain on our server until you move or delete them with your device. With IMAP, the email changes you make on one device, like your smartphone, are reflected on your other devices, like your laptop.

    But if you'd still like to use POP, use these settings in your email program:
    • Incoming Mail Server
    • Incoming Mail Server Port Number:995 (POP3 with SSL)
      • Incoming Mail Server Port 110 is no longer supported. Make sure to use port 995 instead. You can check this in your email program's Settings, Advanced Settings or Preferences menu.
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