Xfinity Support's profile

Official Employee


60 Messages

Friday, March 20th, 2020 7:00 AM


ANSWERED: How to Use a VPN with Your Xfinity Internet Service

Using a VPN connection with Xfinity Internet is just one of the many benefits for Comcast customers.

All xFi Complete customers can enable Advanced Security on the go through the Xfinity app and benefit from safe browsing and data protection (Xfinity VPN). For more information, see theAdvanced Security on the go FAQs.

Advanced Security on the go (Xfinity VPN)

Enabling Advanced Security on the go will install a VPN profile on your compatible Android or iOS mobile device. The VPN connection will be established automatically when your device connects to an unsecured WiFi network.

If you’re experiencing connectivity issues you think are related to the secure VPN connection outside of the home and you have Advanced Security on the go enabled on your device, try disabling the feature from the Xfinity app. If you’re unable to access the Xfinity app, you can delete the VPN profile from your device. For directions on how to do this, seeUsing Advanced Security on the go.

Using a third-party VPN

A VPN is a method by which you can encrypt your data so that your physical location, identity and online activity cannot be discovered, even on a public wireless network. You can use a VPN connection just as long as it’s for your personal, non-commercial use, and it doesn’t violate our applicable terms of service and policies.

While we don’t provide technical support for third-party VPNs, we've provided some helpful information here. If you need help setting up, using or troubleshooting your third-party VPN outside of the details provided below, please contact your third-party VPN provider.

For successful operation of Advanced Security on the go, it’s recommended that you remove any third-party VPN software from your device.

Additional Resources

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
No Responses!
forum icon

New to the Community?

Start Here