Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (430.1K)
Accepted Solution
Official Solution
Closed
Apple Watch 5 Series Cellular Activation
I have had nothing but issues and poor customer service since signing up for Xfinity Mobile. I thought finally I was to the point where I have no need to contact them again for anything, but not the case. I have been back and forth with multiple reps trying have an Apple Watch added to my account. I
Question
•
Plan
Accepted Solution
Official Solution
Closed
Xi-6(a) vs XiOne-sc(a)
I changed my service and received another flexbox, when I already have one. The model is different though. I'm wondering if it's even worth setting up the new device and dealing with activating steps for all my streaming apps etc. I currently use the Xi-6(a) model which I received last year and they
Question
•
Flex
Accepted Solution
Official Solution
Closed
How am I supposed to pay my bill when I can't log in to the website?
I would assume that XFinity would like to pay my bill every month, on time. Yet, I can't log in to their website for the second month in a row. I've manage to theoretically pay through the Assistant, which is a piece of useless garbage. And when I try to get to an agent through it, it takes multiple
Question
•
Sign-In and Account Management
Accepted Solution
Official Solution
Closed
lower monthly bill
Hello, I would like to lower my bill or find another plan with similar speeds for a decent price. Tank you
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
Xfinity beta channel on Roku is not working getting error 500
Getting error 500 on xfinity beta channel app on Roku after opening and trying to initialize
Question
•
Xfinity Stream App
Accepted Solution
Official Solution
Closed
on demand message need to upgrade to X1
Message viewed On Demand stating the loss of some networks/stations unavailable without upgrading to X1. I have a non-X1 cable box with a monthly package add on: Digital Preferred including On Demand programing. If I don't upgrade to X1 does this mean I can't see some of my stations On Demand anymor
Question
•
On Demand
Accepted Solution
Official Solution
Closed
Can't locate response to my post
I received an email that my post on Mobile voice mail recently received replies but when I click on the View on Community box I get a 404 Error Page.
Question
•
Getting Started
Accepted Solution
Official Solution
Closed
Pick up
How long does xfinity hold equipment.?
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
Modem compatibility with 900 Mbps plan
Online there is conflicting information about the Motorola MB7621 compatibility with the 900 Mbps plan. Can someone clarify if this modem will "handle" this speed? Thanks.
Question
•
Your Home Network
Accepted Solution
Official Solution
Closed
HBO Max content won't play through my secondary box
I can access the HBO Max app with my secondary TV box, but none of the content will play. It plays through my primary box.
Question
•
X1
Accepted Solution
Official Solution
Closed
Replace Modem
Hello! I have been having a lot of intermittent connectivity issues with various devices all dropping at different times. It's a pretty old Comcast modem. What is the process to try and replace this at one of the Xfinity stores? Do I need to contact support first, or can I bring it in somewhere? Tha
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
what is the minimum download speed !!!BASED ON MY PLAN!!!
I fully understand that speeds can vary due to type of modem, Internet traffic, yada yada yada. My question has nothing to do with the actual service to my home. Please keep this in mind as you respond. Thank you ahead of time, saving us all time and trouble. I would like to know what is the MINIMUM
Question
•
Your Home Network
Accepted Solution
Official Solution
Closed
Private message
How do I send the private message?
Question
•
Getting Started
Accepted Solution
Official Solution
Closed
How do I search for forum posts?
How do I search for forum posts?
Question
•
Getting Started
Accepted Solution
Official Solution
Xfinity Stream functions not accessible Technical support cannot fix!!!
Cannot access Recordings on Xfinity Stream functions plus keep receiving this message when clicking on My Itinerary: "Sorry were having some trouble. Check back later". For several months ongoing. Technical support cannot fix!!! e
Question
•
Xfinity Stream Website
Accepted Solution
Official Solution
Closed
Here we go again. Comcast purposefully doesn't cash checks on time
I sent my payment a full month before Comcast cashed it and then they charged $10 late fee. Deceptive and dishonest practices. Shame on you.
Question
•
Billing
Accepted Solution
Official Solution
Closed
I bought a router on ebay
I bought a router from ebay, xfinity XB8-T that previous owner did not return and was charged for it. They sold it to make some of their money back. Can i activate it?
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
Apple TV app looping me back to activation screen repeatedly
Unlike all the other apps I access through Xfinity, the Apple TV app doesn't activate properly on my TV. I follow all the steps to sign into my Apple TV account, and if I go to my PC, I can see that Apple knows my TV by "name" and model. But every time I enter the code provided successfully via my c
Question
•
X1
Accepted Solution
Official Solution
Closed
Is there a way to mark xinity emails as READ?
The link: https://connect.xfinity.com/faq/email.html#markReadUnread shows several ways to mark an email as Unread. Even though the link title shows .........#markReadUnread I am unable to find any mention in the article about how to mark an email as "READ". Am I missing something in the article, or
Question
•
Accepted Solution
Official Solution
Closed
UNSEND an Email
Previous post dated 2020 stated the UNSEND function on emails was not available in Comcast email. Considering it is now 2023, and it is standard function in other email clients, is this option available now? Thanks..
Question
•
