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Will my contract be automatically renewed?
Hi! I had a 24-month deal on the price for my internet plan, however, in the agreement Xfinity emailed me, it says it’s a “12 Month Term Customer Contract”. My 24-month discounted rate will end next week on 3/25, however since I’ve had service for the past 2 years, I’m wondering if Xfinity has been
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Customer Service
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COMCAST E-MAIL SERVER DOWN - ALL 2024 AND HALF OF 2023 EMAILS DISAPPEARED
When I looked at my phone this morning it showed 20+ emails. A half hour later when I went to read my e-mail - they were all gone. I checked several other folders and ALL EMAILS FROM 2024 PLUS EMAILS GOING BACK TO JUNE of 2023 are GONE!!!! I looked online and the Comcast e-mail server is down but I
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UNSEND an Email
Previous post dated 2020 stated the UNSEND function on emails was not available in Comcast email. Considering it is now 2023, and it is standard function in other email clients, is this option available now? Thanks..
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HBO Max content won't play through my secondary box
I can access the HBO Max app with my secondary TV box, but none of the content will play. It plays through my primary box.
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X1
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MeTv Cartoon Channel
On 06/25/2024 Metv toons channel will be launched, will Xfinity be carrying it and will it be on my account. If not then when will it be made available?
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Customer Service
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Signing in to Apple TV via Comcast's 3rd party app feature
I have subscribed to Apple TV through Comcast's recent offer and am unable to log in to Apple TV via Comcast's 3rd party app menu. It presents me with log-in screen and as I initiate that via my mobile device (I already have an Apple ID) it "loops" by indicating on my iPhone that I'm logged in but r
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Channels and Programming
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How Do I Upgrade to XB8?
I would like to upgrade to the XB8 to take advantage of my devices with wifi 6E. How do i request one?
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Customer Service
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Drop Russian TV
As the whole world has united to stop Russia from the crime against humanity, dropping Russian TV channels is a way to stop Comcast subscribers sponsoring Russian government. What is the best way to submit this request?
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Channels and Programming
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Apple TV app looping me back to activation screen repeatedly
Unlike all the other apps I access through Xfinity, the Apple TV app doesn't activate properly on my TV. I follow all the steps to sign into my Apple TV account, and if I go to my PC, I can see that Apple knows my TV by "name" and model. But every time I enter the code provided successfully via my c
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X1
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Seasonal plan
I would like to put my tv and internet on a seasonal plan, how do I go about it?
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Customer Service
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group emails
What is the limit for a group email addresses?
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Plan
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Forum editor ignores edit attempts
The Forum editor has started ignoring Comment and Reply edits, perhaps as a result of the changes which added the "Drop files here, or browse" option below the editor window. The first post in a topic seems OK, but later Comments cannot be edited. By that I mean the Forum editor works fine for me wh
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Getting Started
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Modem restarts at least 3 times per night
It's in the title. I have dealt with this for a while and only this past week have a tried to actually address it because it's becoming very frustrating. Typically i noticed this while gaming, my internet would drop randomly for a few seconds and then pick back up. It usually happened fast enough th
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Your Home Network
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Has anyone been able to apply with Xfinity for the EBB?
I keep getting error messages. I've tried calling and chatting, and they tell me the ONLY way is the Xfinity EDD step 3 button. Is my only answer to switch providers? The EBB discount is good at all my other options, but I'd hate to have to switch.
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Billing
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Xfinity Target Promotion Scam
I encountered a sophisticated scam where individuals impersonating Xfinity representatives contacted me. Alarmingly, they bypassed standard two-factor authentication and instead verbally confirmed my identity using readily available personal information, including my address, phone number, Xfinity a
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Customer Service
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Direct messages
How do i get access to Direct messages
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Getting Started
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lower monthly bill
Hello, I would like to lower my bill or find another plan with similar speeds for a decent price. Tank you
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Customer Service
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How am I supposed to pay my bill when I can't log in to the website?
I would assume that XFinity would like to pay my bill every month, on time. Yet, I can't log in to their website for the second month in a row. I've manage to theoretically pay through the Assistant, which is a piece of useless garbage. And when I try to get to an agent through it, it takes multiple
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Sign-In and Account Management
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HBOMax on TV shows purple screen not loading
We were able to watch a whole movie on 12/22 and now we are unable to login to watch another. It doesn’t even show the login screen. It says “you are connecting to a 3rd party” and then nothing, a purple screen. I can open and watch a movie thru HBOmax on my phone and laptop but not on the TV. We ha
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On Demand
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Root Sports being dropped from Popular TV package
Thanks for nothing Xfinity! Forcing us to upgrade just to watch our local baseball team and other local sports. Leaving you after 20 years. Hello Fubo.
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Channels and Programming
