Official

Accepted

Unanswered

Advanced Filters

Search Results (242.4K)

Relevance

Accepted Solution

Official Solution

Closed

Can I get access to the cable that ends 1/4 mile from my residence???

I requested a cable drop with a outlet located on the pole where the cable ends. The tech. showed up as scheduled and refused to provide a cable drop.  I supposed he declined my request as there is no buildings, enclosures, or electrical service at the requested location.  I tried to expl

Question

195

7

0

Accepted Solution

Official Solution

Closed

iPhone 13 Pro Shipping Times?

I pre-ordered an upgrade for iPhone on Friday. I know it's a bit soon but has anyone seen the 'Shipped' status update yet? Ordered a gold color w/ 256gb if that matters. Thanks!

Question

15K

124

Accepted Solution

Official Solution

Closed

Replace Modem

Hello! I have been having a lot of intermittent connectivity issues with various devices all dropping at different times. It's a pretty old Comcast modem.  What is the process to try and replace this at one of the Xfinity stores? Do I need to contact support first, or can I bring it in somewhe

Question

586

2

0

Accepted Solution

Official Solution

Closed

Difference in download speeds on computer vs Apple streamer.

Overall very happy with new download speeds on my current "Blast" level plan. I was getting a consistent 126 down and 12 up on my new Dell AIO, hardwired to the latest XFinity moden/router.  Now after the latest upgrade I am seeing consistent speeds of 500-600 down and the usual 12 up.  H

Question

93

1

0

Accepted Solution

Official Solution

Closed

Has anyone been able to apply with Xfinity for the EBB?

I keep getting error messages. I've tried calling and chatting, and they tell me the ONLY way is the Xfinity EDD step 3 button. Is my only answer to switch providers? The EBB discount is good at all my other options,  but I'd hate to have to switch. 

Question

11.4K

49

Accepted Solution

Official Solution

Closed

Incorrect Billing

I set up a new plan in-store with Xfinity who told me there was a 10$ eco bill discount if I set it up through the routing number instead of credit/debit. I set up the routing number in-store but both email confirmation and online still reflect a 5$ discount.

Question

105

1

0

Accepted Solution

Official Solution

Closed

lower monthly bill

Hello, I would like to lower my bill or find another plan with similar speeds for a decent price. Tank you

Question

176

3

0

Accepted Solution

Official Solution

Closed

DVR recording "on the go" but I didn't do that

Tried to watch a show on DVR but get the message that it's on my mobile device and needs to be returned to the DVR in order to watch on my TV. I don't have a mobile device to watch on, and never transferred or designated DVR recordings to watch "on the go". All my recordings say the same thing. What

Question

675

6

0

Accepted Solution

Official Solution

Closed

Managing your Xfinity Account online

We recently resolved an issue that was preventing Xfinity Flex customers from managing their Xfinity services on Xfinity My Account. All Flex customers should now be able to manage their Xfinity services through My Account online or through the My Account app, including browsing or adding additional

Question

19.3K

24

0

Accepted Solution

Official Solution

Closed

Drop Russian TV

As the whole world has united to stop Russia from the crime against humanity, dropping Russian TV channels is a way to stop Comcast subscribers sponsoring Russian government. What is the best way to submit this request?

Question

4.4K

18

Accepted Solution

Official Solution

Closed

Free Peacock

Why am I reading an online news article claiming Xfinity is taking away customers free access to Peacock premium? This had better not be true! Xfinity charges a small fortune for their services and this small perk was the absolute least they could do for us loyal customers!

Question

1.4K

10

Accepted Solution

Official Solution

Closed

UNSEND an Email

Previous post dated 2020 stated the UNSEND function on emails was not available in Comcast email. Considering it is now 2023, and it is standard function in other email clients, is this option available now? Thanks..

Question

294

1

0

Accepted Solution

Official Solution

Closed

DM Email Notification Not Working

I am new to DMs. I have not been able to receive email notifications for DMs.  Platform (forum) notifications for DMs are working.  Both ‘Email’ and ‘Platform’ checkboxes for ‘New direct message received’ in ‘Notification & Preference’ option are checked.  The email address in my

Question

307

13

0

Accepted Solution

Official Solution

Closed

Flex

I changed my service for a lower bill. I was sent a flex that I was not informed that I would be receiving. I do not want it. Also, the package it was delivered in was not sealed and open on one end. And my bill has not reflected the lower charge

Question

351

2

0

Accepted Solution

Official Solution

Closed

Where is my password for my Xfinity cable/modem router?

I'm trying to log into my Xfinity cable modem/router (I want to see what wireless channels it's using), but I don't have a password for it. Where do I find the password? There's a password printed on the side of the router, but that's just for the wireless access. Thanks.

Question

1.1K

1

0

Accepted Solution

Official Solution

Closed

Metv not working

Why is Metv not working? Champaign, llinois

Question

23.2K

21

Accepted Solution

Official Solution

How Do I Upgrade to XB8?

I would like to upgrade to the XB8 to take advantage of my devices with wifi 6E. How do i request one?

Question

36

2

0

Accepted Solution

Official Solution

Closed

Direct messages

How do i get access to Direct messages

Question

2.5K

2

Accepted Solution

Official Solution

Closed

HBOMax on TV shows purple screen not loading

We were able to watch a whole movie on 12/22 and now we are unable to login to watch another. It doesn’t even show the login screen. It says “you are connecting to a 3rd party” and then nothing, a purple screen. I can open and watch a movie thru HBOmax on my phone and laptop but not on the TV. We ha

Question

13.6K

10

Accepted Solution

Official Solution

Closed

Xfinity beta channel on Roku is not working getting error 500

Getting error 500 on xfinity beta channel app on Roku after opening and trying to initialize

Question

5.8K

1

0

forum icon

New to the Community?

Start Here