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Hello @user_ 0921c4.We added ShopHQ HD to our Limited Basic. Now you can watch this channel in higher definition. Note: This channel is available only as an Internet Protocol (IP) network. Customers must have HD service and a compatible X1 TV Box or
Is Shop HQ now a premium Channel? How much is the charge?
Hello, @user_1817a1! These are all good questions and I appreciate the details you provided along with them! 1. Wired connections are always stronger because it's a solid connection between the modem and the connecting device. We do always recomm
Netgear CP6250 vs NETGEAR Cable Modem CM700 combo?
Hi, I recently upgraded to a 800mbps plan. With my old modem + router combo (Netgear CP6250) I am getting 540mbps wired. I bought a new m
Hello, @pam53! Thank you very much for connecting with us here on our Community forum! We appreciate your loyalty and business of 47 years! That is quite amazing! We are sorry to hear you are not happy with your new promotion. We are happy to take a
Promotion Ended - Bill increased $29.00
LONG time customer here (since 1974!!). Contacted Customer Retention yesterday and spent some time speaking to Kelly. I explained that I needed
Great question! Unfortunately, there is no estimated time in which the home will be made fully serviceable. I know your time is valuable, so I want to ensure we make this as easy as possible and save you time. Our highly trained technicians are worki
Been trying to get my address added for 2 weeks
I’m currently moving into new construction and have had a ticket in for weeks to get my new address added so I can order service. Still no resolution
Good afternoon, @user_ca2861 I appreciate you taking the time to reach out to our expert team here on our Forums page to let us know about the recent service issues you have been experiencing. I am sorry to hear that this is impacting your day an
Internet outages - may lose job because of it
I have been an Xfinity customer for about a year now. My wife is works from home and we cannot get reliable internet service, she may lose her job an
Hi there, @user_2f1469. I'm so sorry to hear about the service issues in your area lately. Have you confirmed the interruptions on our Status Center pagehttps://comca.st/3zna4bR? There you can also apply for an adjustment for your time without servic
Are these nightly outages going to be a regular thing?
Just to make sure we cover all the bases, have you already tried these troubleshooting steps? If not, please give them a try and let us know if it does the trick! Audio Doesn't Match Picture To troubleshoot this issue: Verify/dis
Audio sync 4k box
Anyone find a fix for the Audio lagging in expert mode, Dolby digital, and Dolby Digital +? When I set the output to Stereo the problem goes away.
Hi, @ming1 and any others seeking assistance. This thread is over 5 months old and is considered to be a dead thread. Please create a new thread outling your issue and we can assist there. This thread will now be closed.
how do i switch back to paper billing? says to click on settings-don't see that
Hey there, @terry.lau, thanks for reaching out through Xfinity Forums regarding the issue with your Stream app being in HD. We definitely want to make sure you have access to watching your favorite shows in the best quality. I would be happy to take
Xfinity Stream App resetting to SD
I am running the app in a Roku stick, it worked great for over 2 years but this week when I select HD channels via the "Last Watched" option, it takes
Hey there, thank you so much for updating us. We are very sorry to hear about your experience with our Xfinity Mobile services. I will ensure to document the feedback in regard to your experience with us. Don't hesitate to reach out in the future if
Anyone else have issues activating after porting a number to Xfinity Mobile?
I ported a number from an unlocked and current Verizon account iphone 12 on 12/30/20 and here it is 1/2/21, 72 hours after I started the activation pr
Hi there, @user_ea172f. Thanks for reaching out on our Forums. We have multiple payment processing centers throughout the country. To ensure that you are sending your payment into the correct one, you will need the payment address from your billing s
What is mailing address
Hello @user_0948df, thank you for taking the time to reach out to us to share your ideas and feedback. We are always looking for ways to improve our features and services to meet the diverse needs of our customers. We do have a feature called Downtim
Add ability to unpause network devices for a set amount of time
Can Xfinity add the ability to unpause network devices for a set amount of time and then automatically re-pause devices? Helpful for child device tim
Hello @pmv1631, thank you for reaching out to us on our community forums. Could you please send our team a private message with your full name and full address? Our team would like to take a further look at this issue. To send a Private Message, ple
Problem with last watched function
The last watched function in the Roku Xfinity app has a bug in it that causes the SD version of a channel and the HD version of a channel to be swappe
In that case, our team wants to take a deeper look at those recordings. Could you please send our team a private message with your full name and full address? To send a Private Message, please click on the chat icon in the top-right corner of the sc
Pixelation and skipping during DVR playback
I see that many customers are having trouble with DVR playback pixelation and skipping. Please contact me with a remedy.
Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there!
Other plans for existing customers
Recently my triple play promotion ended and due to the significant price increase I would like to review other plan options or will need to think abou
Greetings, @user_0a544b! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your bill, but you have definitely come
Mysterious box add on to bill
A few weeks back a tech came out to my house as my xFi app determined that we needed a visit from a tech due to internet issues. When the issues bega
Greetings, @user_fac126! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your data, but you have definitely come
I have a lot of devices on my internet and am constantly getting messages about going over my data. Is there any way I can increase my data so that I
That is a great question! It is best to return as soon as possible to avoid unreturned equipment fees. Luckily, we have made the process a bit easier for you despite the closing of many businesses and the many stay-at-home orders we all must abide by
How long do I have to return the xfinity equipment after my service ends?
Hello @ndc3289i, thank you for reaching out to us on our community forums. Our team can most definitely assist with adding unlimited data to your account. Could you please send our team a private message with your full name and full address? To send
Cannot add unlimited data (xFi Complete) to my account
About two weeks ago, I learned both that I could pay a bit more than what I was paying to get faster 1Gbps (1000Mbps down/30Mbps up) service on the xf
I am very sorry about that. Here are detailed steps to direct message us: • Click "Sign In" if necessary • Click the direct message icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to l
Charged $10.00 for the additional data provided over your data usage plan.
Charged $10.00 for the additional data provided over your data usage plan. What about all the months and 25+ years I did not go over a