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Pick up
How long does xfinity hold equipment.?
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Customer Service
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How am I supposed to pay my bill when I can't log in to the website?
I would assume that XFinity would like to pay my bill every month, on time. Yet, I can't log in to their website for the second month in a row. I've manage to theoretically pay through the Assistant, which is a piece of useless garbage. And when I try to get to an agent through it, it takes multiple
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Sign-In and Account Management
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How Do I Upgrade to XB8?
I would like to upgrade to the XB8 to take advantage of my devices with wifi 6E. How do i request one?
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Customer Service
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Will my contract be automatically renewed?
Hi! I had a 24-month deal on the price for my internet plan, however, in the agreement Xfinity emailed me, it says it’s a “12 Month Term Customer Contract”. My 24-month discounted rate will end next week on 3/25, however since I’ve had service for the past 2 years, I’m wondering if Xfinity has been
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Customer Service
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Canceling Internet Service After Paying the Bill
Hello, I am a little confused about how the service period and service cancellation work and was wondering if someone could help me with it My internet service period is from the 20th to the 19th of next month, and I pay my bills on the 6th. I am planning on moving out of my current house on the 11t
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Billing
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I bought a router on ebay
I bought a router from ebay, xfinity XB8-T that previous owner did not return and was charged for it. They sold it to make some of their money back. Can i activate it?
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Customer Service
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Metv not working
Why is Metv not working? Champaign, llinois
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Channels and Programming
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Free Peacock
Why am I reading an online news article claiming Xfinity is taking away customers free access to Peacock premium? This had better not be true! Xfinity charges a small fortune for their services and this small perk was the absolute least they could do for us loyal customers!
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Customer Service
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ESPN+
This has been asked before but when will ESPN+ be added to the X1 box. Disney and Comcast announced together last fall that ESPN+ and Disney+ would be added in the first quarter of 2021 which is ending next week. There is a message on the X1 box that Disney+ is coming and that we will be notified wh
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Channels and Programming
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Apple TV app looping me back to activation screen repeatedly
Unlike all the other apps I access through Xfinity, the Apple TV app doesn't activate properly on my TV. I follow all the steps to sign into my Apple TV account, and if I go to my PC, I can see that Apple knows my TV by "name" and model. But every time I enter the code provided successfully via my c
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X1
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Apple Watch 5 Series Cellular Activation
I have had nothing but issues and poor customer service since signing up for Xfinity Mobile. I thought finally I was to the point where I have no need to contact them again for anything, but not the case. I have been back and forth with multiple reps trying have an Apple Watch added to my account. I
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Plan
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Managing your Xfinity Account online
We recently resolved an issue that was preventing Xfinity Flex customers from managing their Xfinity services on Xfinity My Account. All Flex customers should now be able to manage their Xfinity services through My Account online or through the My Account app, including browsing or adding additional
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Flex
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how to turn off the voice that reads what is showing in the guide
We updated our box and remote. Now whenever we go to the guide, the voice prompt starts reading the guide. We want to turn that feature off. How do we do that?
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Channels and Programming
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Xfinity beta channel on Roku is not working getting error 500
Getting error 500 on xfinity beta channel app on Roku after opening and trying to initialize
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Xfinity Stream App
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Direct messages
How do i get access to Direct messages
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Getting Started
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Stream App volume fluctuations (low to really loud)
For the past maybe month or so there has been some very annoying and concerning volume fluctuations watching the stream app through Roku. (multiple tvs, multiple channels). It corrects itself when I hop out and go back in however late at night when I am sleeping and the volume skyrockets it wakes me
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Xfinity Stream App
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Root Sports being dropped from Popular TV package
Thanks for nothing Xfinity! Forcing us to upgrade just to watch our local baseball team and other local sports. Leaving you after 20 years. Hello Fubo.
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Channels and Programming
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Drop Russian TV
As the whole world has united to stop Russia from the crime against humanity, dropping Russian TV channels is a way to stop Comcast subscribers sponsoring Russian government. What is the best way to submit this request?
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Channels and Programming
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Forum editor ignores edit attempts
The Forum editor has started ignoring Comment and Reply edits, perhaps as a result of the changes which added the "Drop files here, or browse" option below the editor window. The first post in a topic seems OK, but later Comments cannot be edited. By that I mean the Forum editor works fine for me wh
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Getting Started
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Can't locate response to my post
I received an email that my post on Mobile voice mail recently received replies but when I click on the View on Community box I get a 404 Error Page.
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Getting Started
