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what is the minimum download speed !!!BASED ON MY PLAN!!!

I fully understand that speeds can vary due to type of modem, Internet traffic, yada yada yada. My question has nothing to do with the actual service to my home.   Please keep this in mind as you respond. Thank you ahead of time, saving us all time and trouble. I would like to know what is

Question

 • Your Home Network

585

6

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HBO Max content won't play through my secondary box

I can access the HBO Max app with my secondary TV box, but none of the content will play. It plays through my primary box.

Question

 • X1

2.6K

15

0

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Apple Watch 5 Series Cellular Activation

I have had nothing but issues and poor customer service since signing up for Xfinity Mobile.  I thought finally I was to the point where I have no need to contact them again for anything, but not the case.  I have been back and forth with multiple reps trying have an Apple Watch added to my account.

Question

 • Xfinity Mobile

7.2K

67

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xfi advanced security unavailable

is it just me or is it down at the moment?

Question

 • Your Home Network

3.4K

24

0

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Managing your Xfinity Account online

We recently resolved an issue that was preventing Xfinity Flex customers from managing their Xfinity services on Xfinity My Account. All Flex customers should now be able to manage their Xfinity services through My Account online or through the My Account app, including browsing or adding additional

Question

 • Flex

18.5K

24

0

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Upload file to post

I can't upload my attachments for my post ? It doesn't ask me to choose a photo or file and when I tap to upload nothing happens .  I was able to do it in past posts ? 

Question

 • Getting Started

29

2

0

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Turning off AP isolation also known as client isolation

I bought a Google Nest Mini. It says I need to shut off AP isolation or customer isolation in order to connect this newly purchased device.  Please help me figure how to achieve this on my modem! I went to settings but nothing matched!

Question

 • Xfinity App

1.3K

1

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Xi-6(a) vs XiOne-sc(a)

I changed my service and received another flexbox, when I already have one. The model is different though. I'm wondering if it's even worth setting up the new device and dealing with activating steps for all my streaming apps etc. I currently use the Xi-6(a) model which I received last year and they

Question

 • Flex

1.4K

1

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free apps

How do I tell which of the many apps are free and which I have to subscribe separately to?

Question

 • Channels and Programming

134

2

0

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NFL Redzone App

Is there an app to watch NFL Redzone on an iPad? It seems like the NFL Network app is the answer, but it doesn’t include Xfinity as a service provider in order to be able to sign in. TIA.

Question

 • Channels and Programming

2.9K

2

0

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Drop Russian TV

As the whole world has united to stop Russia from the crime against humanity, dropping Russian TV channels is a way to stop Comcast subscribers sponsoring Russian government. What is the best way to submit this request?

Question

 • Channels and Programming

3.7K

18

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Where is my password for my Xfinity cable/modem router?

I'm trying to log into my Xfinity cable modem/router (I want to see what wireless channels it's using), but I don't have a password for it. Where do I find the password? There's a password printed on the side of the router, but that's just for the wireless access. Thanks.

Question

 • Your Home Network

404

1

0

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Apple TV app looping me back to activation screen repeatedly

Unlike all the other apps I access through Xfinity, the Apple TV app doesn't activate properly on my TV. I follow all the steps to sign into my Apple TV account, and if I go to my PC, I can see that Apple knows my TV by "name" and model. But every time I enter the code provided successfully via my c

Question

 • X1

4.8K

34

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Possible Scam

Received a phone call the other day that looked like a scam number but I answered it because I thought I recognized the last 4 numbers. I had said hello 3 times and I was about to hang up when a Indian sounding guy started talking saying he was with Xfinity. He asked if my name was so and so and I s

Question

 • Customer Service

60

1

0

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Access not Authorized You signed in successfully, but you must be an Xfinity user to enjoy this serv

Losing my mind with the lack of service response from Comacst. Yesterday, self-installed television service without issue.  Downloaded app to set up Wifi router.  Logged in with username/password only to receive this error message:  "Access not Authorized. You signed in successfully, but you must be

Question

 • Xfinity App

33.5K

19

0

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Signing in to Apple TV via Comcast's 3rd party app feature

I have subscribed to Apple TV through Comcast's recent offer and am unable to log in to Apple TV via Comcast's 3rd party app menu. It presents me with log-in screen and as I initiate that via my mobile device (I already have an Apple ID) it "loops" by indicating on my iPhone that I'm logged in but r

Question

 • Channels and Programming

2.2K

17

0

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Has anyone been able to apply with Xfinity for the EBB?

I keep getting error messages. I've tried calling and chatting, and they tell me the ONLY way is the Xfinity EDD step 3 button. Is my only answer to switch providers? The EBB discount is good at all my other options,  but I'd hate to have to switch. 

Question

 • Billing

10.2K

49

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Scam?

I just received a call from an "Unknown Caller" claiming to be from Comcast/Xfinity. They asked for my name and I never confirmed it was me. He then states that they discovered that someone has been tampering with my firewall and asked if someone has been trying it. I then asked him what account the

Question

 • Customer Service

4K

15

0

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Apple tv

Was announced in October there would be Apple TV on X1 Box. Is there a date yet for it to begin, still waiting.

Question

 • X1

666

9

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how to turn off the voice that reads what is showing in the guide

We updated our box and remote. Now whenever we go to the guide, the voice prompt starts reading the guide.  We want to turn that feature off.  How do we do that?

Question

 • Channels and Programming

4.7K

4

0

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