Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (442.7K)
Accepted Solution
Official Solution
Closed
Apple TV app looping me back to activation screen repeatedly
Unlike all the other apps I access through Xfinity, the Apple TV app doesn't activate properly on my TV. I follow all the steps to sign into my Apple TV account, and if I go to my PC, I can see that Apple knows my TV by "name" and model. But every time I enter the code provided successfully via my c
Question
•
X1
Accepted Solution
Official Solution
Closed
Drop Russian TV
As the whole world has united to stop Russia from the crime against humanity, dropping Russian TV channels is a way to stop Comcast subscribers sponsoring Russian government. What is the best way to submit this request?
Question
•
Channels and Programming
Accepted Solution
Official Solution
Closed
Modem restarts at least 3 times per night
It's in the title. I have dealt with this for a while and only this past week have a tried to actually address it because it's becoming very frustrating. Typically i noticed this while gaming, my internet would drop randomly for a few seconds and then pick back up. It usually happened fast enough th
Question
•
Your Home Network
Accepted Solution
Official Solution
Closed
Upload file to post
I can't upload my attachments for my post ? It doesn't ask me to choose a photo or file and when I tap to upload nothing happens . I was able to do it in past posts ?
Question
•
Getting Started
Accepted Solution
Official Solution
Closed
Modem compatibility with 900 Mbps plan
Online there is conflicting information about the Motorola MB7621 compatibility with the 900 Mbps plan. Can someone clarify if this modem will "handle" this speed? Thanks.
Question
•
Your Home Network
Accepted Solution
Official Solution
Closed
Can't locate response to my post
I received an email that my post on Mobile voice mail recently received replies but when I click on the View on Community box I get a 404 Error Page.
Question
•
Getting Started
Accepted Solution
Official Solution
Closed
Store Pickup
I opted to pick up my modem in store 2 days ago but I haven't gotten anything after the "Your Xfinity order has been confirmed and will be ready for pickup soon" text. How long does it usually take for in-store pickup?
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
HBOMax on TV shows purple screen not loading
We were able to watch a whole movie on 12/22 and now we are unable to login to watch another. It doesn’t even show the login screen. It says “you are connecting to a 3rd party” and then nothing, a purple screen. I can open and watch a movie thru HBOmax on my phone and laptop but not on the TV. We ha
Question
•
On Demand
Accepted Solution
Official Solution
Closed
Existing customer promotion
I just got a phone call, supposedly from Comcast/Xfinity, offering me a reduced monthly bill for the next two years if I paid 4 months in advance. They gave me a phone number of 888-203-6795 for the "Billing department" to call and verify that the promotion is real, and they gave me a code to presen
Question
•
Billing
Accepted Solution
Official Solution
Closed
COMCAST E-MAIL SERVER DOWN - ALL 2024 AND HALF OF 2023 EMAILS DISAPPEARED
When I looked at my phone this morning it showed 20+ emails. A half hour later when I went to read my e-mail - they were all gone. I checked several other folders and ALL EMAILS FROM 2024 PLUS EMAILS GOING BACK TO JUNE of 2023 are GONE!!!! I looked online and the Comcast e-mail server is down but I
Question
•
Accepted Solution
Official Solution
Closed
HBO Max content won't play through my secondary box
I can access the HBO Max app with my secondary TV box, but none of the content will play. It plays through my primary box.
Question
•
X1
Accepted Solution
Official Solution
Closed
How Do I Upgrade to XB8?
I would like to upgrade to the XB8 to take advantage of my devices with wifi 6E. How do i request one?
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
UNSEND an Email
Previous post dated 2020 stated the UNSEND function on emails was not available in Comcast email. Considering it is now 2023, and it is standard function in other email clients, is this option available now? Thanks..
Question
•
Accepted Solution
Official Solution
Closed
Unable to cancel my internet service.
Today was my 3rd attempt to cancel my internet service while keeping my TV service. It was on 6/25/24, 7/2/24, and today. Each time I received a confirmation from a live agent in the chat and even promised a call back. Last call back still did not resolve the cancellation and today i did not even ge
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
Is there a way to mark xinity emails as READ?
The link: https://connect.xfinity.com/faq/email.html#markReadUnread shows several ways to mark an email as Unread. Even though the link title shows .........#markReadUnread I am unable to find any mention in the article about how to mark an email as "READ". Am I missing something in the article, or
Question
•
Accepted Solution
Official Solution
Closed
on demand message need to upgrade to X1
Message viewed On Demand stating the loss of some networks/stations unavailable without upgrading to X1. I have a non-X1 cable box with a monthly package add on: Digital Preferred including On Demand programing. If I don't upgrade to X1 does this mean I can't see some of my stations On Demand anymor
Question
•
On Demand
Accepted Solution
Official Solution
Closed
Xi-6(a) vs XiOne-sc(a)
I changed my service and received another flexbox, when I already have one. The model is different though. I'm wondering if it's even worth setting up the new device and dealing with activating steps for all my streaming apps etc. I currently use the Xi-6(a) model which I received last year and they
Question
•
Flex
Accepted Solution
Official Solution
Closed
MeTv Cartoon Channel
On 06/25/2024 Metv toons channel will be launched, will Xfinity be carrying it and will it be on my account. If not then when will it be made available?
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
how to turn off the voice that reads what is showing in the guide
We updated our box and remote. Now whenever we go to the guide, the voice prompt starts reading the guide. We want to turn that feature off. How do we do that?
Question
•
Channels and Programming
Accepted Solution
Official Solution
Closed
lower monthly bill
Hello, I would like to lower my bill or find another plan with similar speeds for a decent price. Tank you
Question
•
Customer Service
