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Metv not working
Why is Metv not working? Champaign, llinois
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Channels and Programming
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Modem restarts at least 3 times per night
It's in the title. I have dealt with this for a while and only this past week have a tried to actually address it because it's becoming very frustrating. Typically i noticed this while gaming, my internet would drop randomly for a few seconds and then pick back up. It usually happened fast enough th
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Your Home Network
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how to turn off the voice that reads what is showing in the guide
We updated our box and remote. Now whenever we go to the guide, the voice prompt starts reading the guide. We want to turn that feature off. How do we do that?
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Channels and Programming
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Canceling Internet Service After Paying the Bill
Hello, I am a little confused about how the service period and service cancellation work and was wondering if someone could help me with it My internet service period is from the 20th to the 19th of next month, and I pay my bills on the 6th. I am planning on moving out of my current house on the 11t
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Billing
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Xfinity beta channel on Roku is not working getting error 500
Getting error 500 on xfinity beta channel app on Roku after opening and trying to initialize
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Xfinity Stream App
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Modem compatibility with 900 Mbps plan
Online there is conflicting information about the Motorola MB7621 compatibility with the 900 Mbps plan. Can someone clarify if this modem will "handle" this speed? Thanks.
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Your Home Network
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Root Sports being dropped from Popular TV package
Thanks for nothing Xfinity! Forcing us to upgrade just to watch our local baseball team and other local sports. Leaving you after 20 years. Hello Fubo.
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Channels and Programming
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Vudu fandango screen
My cable tv keeps getting interrupted by the VUDU FANDANGO screen (pops up every 10 seconds) and then goes to a black screen. How so I get this to stop? It has been happening continually since I started the tv and cable box this morning
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X1
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what is the minimum download speed !!!BASED ON MY PLAN!!!
I fully understand that speeds can vary due to type of modem, Internet traffic, yada yada yada. My question has nothing to do with the actual service to my home. Please keep this in mind as you respond. Thank you ahead of time, saving us all time and trouble. I would like to know what is the MINIMUM
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Your Home Network
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Correct WiFi password not being recognized?
We have been unable to connect to wifi and every time we try to reconnect it says our password is incorrect. No one has changed the password, I can see that on our account it is the same. We have restarted the gateway, we unplugged it for a few minutes, we tried using the original password on the bo
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Your Home Network
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Is there a way to mark xinity emails as READ?
The link: https://connect.xfinity.com/faq/email.html#markReadUnread shows several ways to mark an email as Unread. Even though the link title shows .........#markReadUnread I am unable to find any mention in the article about how to mark an email as "READ". Am I missing something in the article, or
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COMCAST E-MAIL SERVER DOWN - ALL 2024 AND HALF OF 2023 EMAILS DISAPPEARED
When I looked at my phone this morning it showed 20+ emails. A half hour later when I went to read my e-mail - they were all gone. I checked several other folders and ALL EMAILS FROM 2024 PLUS EMAILS GOING BACK TO JUNE of 2023 are GONE!!!! I looked online and the Comcast e-mail server is down but I
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Apple Watch 5 Series Cellular Activation
I have had nothing but issues and poor customer service since signing up for Xfinity Mobile. I thought finally I was to the point where I have no need to contact them again for anything, but not the case. I have been back and forth with multiple reps trying have an Apple Watch added to my account. I
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Plan
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Existing customer promotion
I just got a phone call, supposedly from Comcast/Xfinity, offering me a reduced monthly bill for the next two years if I paid 4 months in advance. They gave me a phone number of 888-203-6795 for the "Billing department" to call and verify that the promotion is real, and they gave me a code to presen
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Billing
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Tv and app out
Does anyone know what’s going on with this outage? Is there an eta for returned service?
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Channels and Programming
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Drop Russian TV
As the whole world has united to stop Russia from the crime against humanity, dropping Russian TV channels is a way to stop Comcast subscribers sponsoring Russian government. What is the best way to submit this request?
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Channels and Programming
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Upload file to post
I can't upload my attachments for my post ? It doesn't ask me to choose a photo or file and when I tap to upload nothing happens . I was able to do it in past posts ?
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Getting Started
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Has anyone been able to apply with Xfinity for the EBB?
I keep getting error messages. I've tried calling and chatting, and they tell me the ONLY way is the Xfinity EDD step 3 button. Is my only answer to switch providers? The EBB discount is good at all my other options, but I'd hate to have to switch.
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Billing
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Will my contract be automatically renewed?
Hi! I had a 24-month deal on the price for my internet plan, however, in the agreement Xfinity emailed me, it says it’s a “12 Month Term Customer Contract”. My 24-month discounted rate will end next week on 3/25, however since I’ve had service for the past 2 years, I’m wondering if Xfinity has been
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Customer Service
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Xfinity Target Promotion Scam
I encountered a sophisticated scam where individuals impersonating Xfinity representatives contacted me. Alarmingly, they bypassed standard two-factor authentication and instead verbally confirmed my identity using readily available personal information, including my address, phone number, Xfinity a
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Customer Service
