Hello @user_ 0921c4.We added ShopHQ HD to our Limited Basic. Now you can watch this channel in higher definition. Note: This channel is available only as an Internet Protocol (IP) network. Customers must have HD service and a compatible X1 TV Box or

Hello, @user_1817a1! These are all good questions and I appreciate the details you provided along with them! 1. Wired connections are always stronger because it's a solid connection between the modem and the connecting device. We do always recomm

Hello, @pam53! Thank you very much for connecting with us here on our Community forum! We appreciate your loyalty and business of 47 years! That is quite amazing! We are sorry to hear you are not happy with your new promotion. We are happy to take a

Great question! Unfortunately, there is no estimated time in which the home will be made fully serviceable. I know your time is valuable, so I want to ensure we make this as easy as possible and save you time. Our highly trained technicians are worki

Good afternoon, @user_ca2861 I appreciate you taking the time to reach out to our expert team here on our Forums page to let us know about the recent service issues you have been experiencing. I am sorry to hear that this is impacting your day an

Hi there, @user_2f1469. I'm so sorry to hear about the service issues in your area lately. Have you confirmed the interruptions on our Status Center pagehttps://comca.st/3zna4bR? There you can also apply for an adjustment for your time without servic

Just to make sure we cover all the bases, have you already tried these troubleshooting steps? If not, please give them a try and let us know if it does the trick!   Audio Doesn't Match Picture To troubleshoot this issue: Verify/dis

Hi, @ming1 and any others seeking assistance. This thread is over 5 months old and is considered to be a dead thread. Please create a new thread outling your issue and we can assist there. This thread will now be closed.

Hey there, @terry.lau, thanks for reaching out through Xfinity Forums regarding the issue with your Stream app being in HD. We definitely want to make sure you have access to watching your favorite shows in the best quality. I would be happy to take

Hey there, thank you so much for updating us. We are very sorry to hear about your experience with our Xfinity Mobile services. I will ensure to document the feedback in regard to your experience with us. Don't hesitate to reach out in the future if

Hi there, @user_ea172f. Thanks for reaching out on our Forums. We have multiple payment processing centers throughout the country. To ensure that you are sending your payment into the correct one, you will need the payment address from your billing s

Hello @user_0948df, thank you for taking the time to reach out to us to share your ideas and feedback. We are always looking for ways to improve our features and services to meet the diverse needs of our customers. We do have a feature called Downtim

Hello @pmv1631, thank you for reaching out to us on our community forums. Could you please send our team a private message with your full name and full address? Our team would like to take a further look at this issue. To send a Private Message, ple

In that case, our team wants to take a deeper look at those recordings. Could you please send our team a private message with your full name and full address? To send a Private Message, please click on the chat icon in the top-right corner of the sc

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there!

Greetings, @user_0a544b! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your bill, but you have definitely come

Greetings, @user_fac126! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your data, but you have definitely come

That is a great question! It is best to return as soon as possible to avoid unreturned equipment fees. Luckily, we have made the process a bit easier for you despite the closing of many businesses and the many stay-at-home orders we all must abide by

Hello @ndc3289i, thank you for reaching out to us on our community forums. Our team can most definitely assist with adding unlimited data to your account. Could you please send our team a private message with your full name and full address? To send

I am very sorry about that. Here are detailed steps to direct message us:   • Click "Sign In" if necessary   • Click the direct message icon  • Click the "New message" (pencil and paper) icon   • Type "Xfinity Support" in the to l