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Xfinity Mobile FAQs
Xfinity Mobile FAQs Find answers to your questions about Xfinity Mobile. FAQs What is Xfinity Mobile? We're America’s most reliable 5G network combined with the most WiFi hotspots nationwide. With access to millions of hotspots, you can save more on your phone bill every month — and save your data f
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We need to report to Business authority and sue
My data went up 30 Giga never used and they are charging me $676 for an amount of data that I really don’t use this is suspicious with this company if interested send via text to this number [Edited: "Personal Information"] this just happened when I talked yesterday 05/18/2024 and I explained to the
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Customer Service
Xfinity suddenly is claiming that I have gone way over my data limit when my household activities have not changed. In a typical month, we use less than 900 GB. In December they claim we used over 1500GB. I have a Netgear C7000v2 Gateway modem/router
Data usage not accurate
This will be my 3rd attempt at trying to get some type of assistance as to why all the sudden we’re going over our limit every month for the past 3 months. Your ad says that only 5% of your customers go over the 1.2 terabytes. In July, i paid my bill everything was fine. The end of August i was told
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Add unlimited data to my internet service
The links provided by the Xfinity assistant and Xfinity website don't work. I was unable to reach a human agent in the Xfinity assistant, it keeps replying with the same things.
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Customer Service
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Mobile 3 GB Shared data - gone?
I was on a 3gb shared plan with my husband's and my phones. I had to switch my account to a new address and when I did I was switched to a 1 gig shared plan. I did not ask to be switched. There is no option for a 3 gig any longer. I thought current customers were grandfathered into their plans. I co
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Plan
I have a lot of the same concerns that most have expressed here. I have been a Comcast customer for over 40 years and switched to Xfinity Mobile in June 2017 when it was first offered here. It was great since I rarely used mobile data and I saved a l
New mobile 'by the gig ' rates
Been an Xfinity Mobile customer since right after it was launched.. We got a great ideal for $12 for two lines ( plus had to buy phones of course) and we share 1GB data . We use WIFI and rarely need to turn data on so this is perfect for two senior citizens. Got an email recently that says..........
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Check connected devices
For the last few months our data usage has shot up way above normal. I want to be able to see connected devices to see if anything is connected that shouldn’t be, but the app doesn’t work. On the “My Account” app I click the “View connected devices” link and a pop up tells me I need to install the “
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Xfinity App
So looks like my HUGE spike in August and the same trend I am seeing for September isn't something I am only experiencing. I will contact the Quality Assurance as suggested but after reading these posts I am holding out zero hope that it will be fix
Sudden spike in data usage
I just got off the phone with an agent after disputing my current data usage trends and I'm fuming. I have been with Comcast/Xfinity for YEARS. I have never gotten close to reaching my data limit. I've never gone over 700GB in a month, ever. Starting last month, February, my data usage spiked and we
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billing
I changed my service to an internet only plan back in september, but without my authorization it got changed back to a plan including tv service. I'm thinking it might have happened when I was on the phone troubleshooting internet outage and they asked if I wanted to upgrade my plan and I said no. A
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Billing
I called this number 18558468376 and spoke to customer service. I told them I did used my internet and for some reason the data usage is not showing this month of october. I received an email saying my ACP will end because I have not use xfinity inte
Losing my ACP benefit due to no data usage
I received an email saying I will lose my ACP benefit if I don't use my internet. I checked my data usage and it doesn't show i used internet the whole month of october, even though, I've been using it every day. I spoke to a person and she said they will send an email to xfinity, but that does not
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I've contacted the security assurance team and every other team at Xfinity about this exact issue only to be ignored. The security assurance team's exact response to me and I quote "Contact us again when your data goes over the 1.2TB limit". Last mon
Sudden huge increase in internet data usage
I have been a Comcast/Xfinity customer for over 20 years. I got an alert this month that I’m exceeding my 1225GB plan. I’ve historically used 125-200GB. I haven’t been home much this month. What is happening?
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Hello, I have recently had the same issue occur to me. Yesterday, at 12:08 AM, I receive an email that said I had used 75% of data, then 9 hours later at 9:12 AM, an email stating I had used 90% of data. Then 4 hours later at 3:21 PM, that I had used
Sudden increase in home internet data usage
Hi there, I received an email on Feb/6 from Xfinity notifying me that I have used up 75% (or 0.9TB) of my monthly data allowance of 1.2TB. Yesterday night, I received another email notifying me that I have used 100% of my month data allowance, and I am now being charged $10/50GB for additional data
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@patriciaet My team can help you with your data usage concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if n
DATA USAGE ISSUE- UNJUSTIFIABLE SPIKE/DOUBLING OF DATA
My account has been impacted by this artificially inflated/doubled data metering issue, which Comcast has acknowledged is currently plaguing many customers and is apparently being worked on by your Engineering team (per this support thread: https://forums.xfinity.com/conversations/customer-service/d
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Hello, @user_9ab463. I hope you're having a great Saturday morning. I apologize for the concern this email notification has caused you. Normally, this type of alert is simply to make you aware of the data usage but not limiting you from continue usin
I received an email that we have almost used all of our data but I have the unlimited plan so I’m confused.
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ATTENTION XFINITY, The same thing has been happening to me. I have a guest network and use a wifi extender. All of a sudden and for almost three months now I have had multiple unknown devices join my network and if I don't block their access immediat
Suspicious/Unknown devices connecting to my network. How to DISCONNECT or BLOCK them?
I checked the App and website as well as Google and the only "solution" is to go INTO SAID DEVICE's settings and disconnect it manually. But I don't have access to that because I obviously don't recognize the devices. And there's like 40+ of them!! Is there a setting that I can do from MY Xfinity Ap
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Thanks for your response. I have my own netgear nighthawk modem and google nest as my router. No coax or any other gadget. Literally nothing has changed in our internet usage. all comcast wants to say is to buy unlimited data plan! I need to know wha
file complaint against frustrating customer service and no interest in troubleshooting data usage glitch
I called back to discuss the data usage spike in last two months "For last two months, comcast is showing spike in my internet usage. We have not added new devices and I have usage data from my router, which doesn't add up to the usage of my devices." The person on phone kept repeating multiple time
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I have personally been experiencing the sign-in process for Xfinity getting slower and slower for at least 6 months. I hope that Xfinity realizes they are the ONLY company that I've ever experienced this. Based on this thread, there are a LOT of oth
Why is your website so slow?
The xfinity site has always been bad but is getting worst and worst. I cant even make a simple payment. The website is super slow. I click to make a payment and the window just stay blank. I never have any issues with otehr sites but always, always have an issue with xfinity site. You really need to
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Just before going to bed last night at 10pm EST I checked my usage.......the meter had already changed from Oct. to Nov. despite 2 hrs. remaining which I found very odd. This morning I got up at 8 and despite the fact Nothing [edit all caps] w
Xfinity data usage spikes and breakdown of devices
I have noticed that Xfinity data usage spikes during 2023 while my habits have remained the same. I called the customer service and they seem to dodge that they have to defer to level 1 and level 2 etc. Also, I have asked them how they calculate the usage and they could not explain. The app used to
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Accepted Solution
Hello @ggibas45 and thanks for bringing this concern to us here at the Xfinity Community Forums. I appreciate your questions about using over the 1.2 TB of data provided monthly. You can find more information on this subject here: What will happen if
Does the Internet Data usage Courtesy Month have a limit?
I'm moving data from an external hard drive that I'm concerned may fail to another external hard drive that is backed up to the cloud. I'm currently close to the 1.2TB monthly limit, and I have about another 2TB to move. Is there a limit for the Courtesy Month? Can I go above the 1.2TB by another 2T
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I am getting alerts all the time now saying that I am going over in data charges. They have charge me $70 a month for this. I have called customer service and have chatted online to multiple people and have received no answers. Where are the daily re
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Sudden huge increase in internet data usage
I have been a Comcast/Xfinity customer for over 20 years. I got an alert this month that I’m exceeding my 1225GB plan. I’ve historically used 125-200GB. I haven’t been home much this month. What is happening?
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