Contributor
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3.1K Messages
New mobile 'by the gig ' rates
Been an Xfinity Mobile customer since right after it was launched.. We got a great ideal for $12 for two lines ( plus had to buy phones of course) and we share 1GB data . We use WIFI and rarely need to turn data on so this is perfect for two senior citizens.
Got an email recently that says...........................
"As we work to bring you the best possible service, we regularly review our offerings and adjust them as needed. Today, we're reaching out with two updates on your Xfinity Mobile plan.'
First, we want to let you know that starting May 1, 2024, the cost of By the Gig data will increase to:
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$20/mo for 1 GB |
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$35/mo for 3 GB |
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$65/mo for 10 GB |
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PLEASE tell me that this does NOT apply to the plan we have.
Thanks
BobbySevenSevenSeven
Contributor
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77 Messages
6 months ago
I had the same question, and was told it applies to all XM Customers. I having being paying $12 for 1GB, but rarely used even a tenth of that each month, as I am largely housebound and use my wifi.
I have Xfinity/Comcast for internet, too - and am dependent up the ACP (Affordable Connectivity Program), which provided $30.00 a month towards internet for qualifying low-Income Americans. Because Congress has let funding for ACP lapse, the last $30.00 grant is for this month (April).
So, May brings me a $30.00 higher internet bill, and an $8.00 increase in mobile data.
The data increase seems like a tech version of greedflation to me, and is very poorly timed, given that so many Customers are simultaneously facing loss of ACP benefits.
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XfinityAmira
Official Employee
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3.7K Messages
6 months ago
Hello @TerriB! We appreciate you taking the time to reach out about this Xfinity Mobile billing concern/question. We really can't thank you enough for being a loyal and long-time customer with us, you're truly valued.
I can confirm that the information regarding the cost of By the Gig data increasing is correct, and will apply starting May 1st. As an Xfinity Mobile customer myself, I do understand your concerns, and we do apologize for any inconvenience or frustration this may cause you. I will absolutely get your feedback passed along to our Xfinity Mobile management team.
In the meantime, you may want to consider upgrading to the fifth-generation data plan pricing which could offer more savings based on their data usage. Please follow this link https://www.xfinity.com/mobile/learn/plan/details?INTCMP=ILC:plan_unl, for more information. You can also contact our Xfinity Mobile support center through any of the following methods for more information:
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DaveO3
Problem Solver
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755 Messages
6 months ago
GOOD NEWS: Based on the latest disclosure statement below, it is pretty clear that XM is NOT increasing the by the gig rate for existing customers. However it is not 100% clear whether you can add by the gig lines without both the noted $25 activation fee and a change to the new $20 monthly rate?
The rate increase was effective on March 22nd, 2024, so new accounts from that date forward would not actually be charged the new $20 to a credit card until May at the earliest (one month + 20 days).
My month just ended on the 9th, and my account shows $12 for the new month.
https://www.xfinity.com/mobile/policies/broadband-disclosures
(edited)
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BobbySevenSevenSeven
Contributor
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77 Messages
6 months ago
Thank you, Dave03. It would have been nice if the email I received from Xfinity two weeks ago clarified if my account were grandfathered. (see attached excerpt)
Based on that email and info from someone at the call center, my conclusion was that I indeed would be paying more after May. I sent a complaint letter but have not heard back.
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No_Smoking
Visitor
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7 Messages
6 months ago
I just wanted to add my discontent with the change too. We've had our plan for $12 for a very long time too and the jump to $20 is a bit shocking. As for plans being "grandfathered in", this is nothing new, and has been done before. The 1 gig plan has increased from 12 to 15 before, and our plans stayed at the 12 dollar rate.. So I'm not really sure why it can't stay the same for existing customers all the same.
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DaveO3
Problem Solver
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755 Messages
6 months ago
Pricing is not changing for existing customers.
see my earlier post.
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BobbySevenSevenSeven
Contributor
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77 Messages
6 months ago
Okay, so it's Wednesday at sun-up, and I just paid the April XM bill. Across the top of my account display on my desktop computer is a banner that clearly advises of the By-The-Gig price increase for May. As with the email, I see no asterisk or fine print mentioning people in existing plan agreements being grandfathered.
[Image Removed: "Personal Information - Full Name"]
(edited)
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user_5ltf3s
22 Messages
5 months ago
Just got my new bill and has increased from $12 to $20. So much for grandfathering !
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user_5ltf3s
22 Messages
5 months ago
Just got my new bill and has increased from $12 to $20. So much for grandfathering !
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user_5ltf3s
22 Messages
5 months ago
Completely agree. Really, really disappointed in Comcast. I have been a loyal customer for over 25 years.
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user_xyxl17
1 Message
5 months ago
So I just looked at our billing cycle and the new bill is at $20 per gig. We had been on the 12 plan since it started. I’m not happy.
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DaveO3
Problem Solver
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755 Messages
5 months ago
I guess that we now know that the first 1GB for by the gig plans is $20 for everyone. Based on the disclosure statement, supposedly additional gigabytes will continue at the grandfathered rates per the disclosure below.
https://www.xfinity.com/mobile/policies/broadband-disclosures
I just switched to Tello.
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erm54
Contributor
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85 Messages
5 months ago
I have a lot of the same concerns that most have expressed here.
I have been a Comcast customer for over 40 years and switched to Xfinity Mobile in June 2017 when it was first offered here. It was great since I rarely used mobile data and I saved a lot of money over my old AT&T service. When I switched to XM I paid $0 per month for mobile data since they only charged the $12 IF you used more than 100Mb of mobile data during the billing period, which I never did. Then they did away with the first 100Mb mobile data for free and I had to pay $12 per month. Then when I switched to a new phone 2 years ago I had to switch to a 5G plan and the price went up to $15 per month. All this and I still use less than 100Mb mobile data per month! Not I will be paying $20 per month and I will still be using less than 100Mb mobile data per month.
The pricing they now charge seems to want to force people to unlimited data plans - which when you don't use that much data - WHY?
It is also apparent that they are forcing those of us who use virtually no mobile data to pay for the cost of those who do use huge amounts. Pricing for mobile data usage should be based on actual mobile data usage, not on subsidizing those who use more in 1 month than I do in 2 years.
I have NEVER streamed any video over mobile data on any mobile phone I've had and never plan to do that. At home I use Wi-Fi on the phone only and have the apps which might use large amounts of data all set to only do so over Wi-Fi, never with mobile data.
They obviously have no desire to any longer offer plans to those of us who use very low amounts of mobile data.
I understand that the cost of all services are going up, so paying more in 2024 than I was in 2017 is expected. But - if you take what I paid initially and what I will pay starting this month for service and fees, it represents a 837% increase in my bill for using 1 mobile phone and less than 100Mb mobile data per month.
But there are a lot of other providers now that offer very competitive, or even cheaper plans, than XM is offering. For the first time since I switched in 2017 I am seriously considering changing providers.
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CrazyChemist
2 Messages
5 months ago
As I just saw the increase ($30 to $35 for 3 GB) reflected in my new bill, I added a second eSIM from a different carrier to my phone. They have 5GB of data with unlimited calls to US, Canada and Mexico for $25 month to month or $15/month with a yearly bulk payment.
So your new plan is neither in line with the market or in any way competitive.
I will keep XFinity as a backup (downgraded to 1 GB) for a month or so to see where we are reception-wise, but even that (having both) is cheaper and offers more data than XFinity.
and I have been a customer since you started and I am also using your Internet Service.
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longtime_customer
16 Messages
5 months ago
this month I had more than 7GB data and shocked to see my bill for shared data alone is $20*7=$140, speechless, time to search better one?
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