New mobile 'by the gig ' rates

Thanks so much for the information. I am more upset now hearing what you were told. The $12 a month was part of the 'agreement' for the early XM customers so now we are at the mercy of Xfinity for any and all increases in the future.  I don't recall any 'fine print' that they could raise the cost at their discretion. We were not qualified for the ACP but on fixed income and  seniors on SS.. We don't get out much and rely on all things Xfinity for 'entertainment'. The TV/internet/landline is almost $300 and they are offering us promotion packages like they have done over the years. Having the $12 for XM was a blessing but not NOW!  I fear more increases to come and nothing we can do about it. We are at their mercy and there seems to be little of that.

Just got my new bill and has increased from $12 to $20. So much for grandfathering !

@BobbySevenSevenSeven​ Yep, well said...greedflation!  A 66% price increase overnight?  So much for reasonable inflation.  They blew it out of the water.  Gotta please those stock holders :(

Hello @user_5pdbrg, thank you for taking the time to reach out on social media.  I understand your concern with the price increase, and I'd like the opportunity to check into that for you.

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Your company needs to have a plan for seniors on a fixed income that does not go up in price just because you are greedy.  We got our mobile phones from you and don't even use data but paid for the 1 GB.  And now you have raised the price for the second time since we got our phones.  Just like your tv services, we don't watch many channels but to have certain channels we have to buy the package we have.   It is just plain and clear this business is for profit, not for the customer.

Thanks Amira, Not happy about such a big increase for those who really should be 'grandfathered' as some of the very first X Mobile customers. If these types of big jumps in cost continues its going to make many of us switch to other carriers who are offering  better and better rates for unlimited data. We left our perfect T-Mobile  service to take advantage of the new X Mobile service  which was free then and then it was $12 and now its $20. Where does this end?

@TerriB I completely understand where you're coming from when pricing increases, I've had Xfinity Mobile since 2018 and just upgraded my line last year. I held out from changing generation plans, until I had to upgrade my phone. The feedback in regard to our "grandfathered" customers is great for me to pass along as we are always looking for ways to improve. 

When I received the price increase email I decided to switch to Visible. They still had a New Year's special running for $20 (taxes & fees incl.) for 2 years with unlimited data! It's cheaper than the new Xfinity Mobile by the gig rate will be (with taxes). Mint Mobile is running a deal for $15 a month (taxes & fees incl.) which includes 5GB of data per month.

I suspect Verizon increased their MVNO fees to Xfinity. Thus the price increase. Hard pressed to find anything now that will cost less than $20-25 a month. Per line.

@TerriB​ when I first signed up, the first 100mb of data was free. It was a slap to go from no charge to $12, now to $20!

Hi @DaveO3 Thank you for your comment on the thread regarding by the gig. You have provided great information. Here is also a link that is regarding by the gig. Please check out How does By the Gig work?

@DaveO3​ 

Mine went from $12 to $20. Really irritating about this and irritated how difficult it is to get a straight answer from Xfinity. Will begin my search for a new carrier.

@DaveO3​ yeah, Xfinity online statement says new customers, I've had cellphone coverage about 10 years. I've been bumped from free, to, $12, to $20!

@DaveO3​ this is not true.  We are existing customers and have been with them for years and we got the price increase.

@DaveO3​ Not true. My gig cost went up from $15 to $20.

@BobbySevenSevenSeven​ I don't believe that what Dave said was accurate based on what Xfinity Rep said on here and what you heard from the call center. Dave used another effective date.  The one we got in the email was May 1st not March 22 so I think he is not talking about the same rate 'package' you and I have. We will know soon enough with the next billing cycle. If he is right we can clap clap clap.

FYI   This is on my  XM billing page....

By the Gig prices are increasing

Our By the Gig data options will change to $20/mo for 1 GB, $35/mo for 3 GB, $65/mo for 10 GB, and $20 per additional GB if you  go over your data usage. You’ll see this updated pricing on your first billing statement after May 1.

I agree with you, TerriB.   The March 22nd date was throwing me off, too - and the emails you and I and God only knows how many other people received say the first of May, and make no mention of grandfathering, one way or the other.     That alone is somewhat bad business - as of course many Customers would wonder about it.    

But yes, I will be clapping, too - if Dave is right once the bill for May is generated!  

Fingers crossed!

Bob

Greetings, @BobbySevenSevenSeven, and all other users. I wanted to tap in and share that as of 3-22-24; all new Xfinity Mobile Customers will be on the new 5th Gen plans, and can't change to a previous one. 

Existing customers currently on our second-generation, third-generation, or fourth-generation plans can switch to the fifth-generation plan by logging in to their account through the Xfinity app, xfinitymobile.com, or by contacting Xfinity Mobile. Current customers who switch to the fifth-generation plan will have 30 days to request to be switched back to their previous price plan.
 

An added benefit to the fifth-generation plans is that customers on the By the Gig fifth-generation price plan will continue to have HD (720p) streaming included making it the perfect option for customers who stream frequently away from home over their devices. I hope this info helps!

Just got my new bill and has increased from $12 to $20. So much for grandfathering !

@TerriB​ 

Mine went up. 

@No_Smoking​ Our plan went from 12 to 15 and now to 20.   And we don't use our data.  Only use wi-fi.  They are just greedy.  We can complain all we want but they aren't going to change it.  They aren't going to go to the "people in charge".  They will keep raising the price whether we like it or not.  They don't care.

According  to the what  @XfinityAmira  posted above..........the pricing is indeed changing  for all customers.

@DaveO3​ 

Mine went up

@DaveO3​ that's a lie.  It has changed!!  Stop telling people that.

@user_5ltf3s​ mine went up

I saw the exact same banner and its been there for a few weeks.. It would not break their bank by keeping those who have had XM since the beginning at $12 . It didn't take them long to take us from the  initial offer of  $0 to get us to  take the service and then jumped it to $12.  We should have known that was just the beginning and pushed for a 'grandfather' clause. Now we are at their mercy in the same boat with all the users.

@TerriB​ 

It’s May and my bill went to $20

@BobbySevenSevenSeven​ Not sure where Dave gets his info from but you are right.  We got the increase.

@user_5ltf3s​ I am so disappointed in them and angry that they are doing this to those of us who have been with Mobile since the beginning. Would not hurt their bottom line to grandfather us and would go a long way to their image. Its bad enough that the cable package goes up a lot every single year and for the package we have they can offer no promotions. The alternative packages to replace what we have does not the channels we just have to have...boo hiss.....so we are stuck all the way around . Almost $300 for the cable package with so many channels we do not want/need.

@TerriB [Edited: "Soliciting"] I can't believe that people are paying $300-$350 or more a month for cable service. That is downright ridiculous!!

Oh, that stinks!  

Well, thank you for the heads up.    

Yesterday, I got an email with listing of Xfinity's current channels and prices, and after my coffee kicks in, will be looking to see if that holds in sorry surprises that are not grandfathered, too - as well as looking for an even cheaper package, if one exists.     I still haven't sorted out adjusting my tight budget for the higher mobile data, the full loss of the ACP benefit after this month, and a rent increase for my apartment.    I just wish an antenna on my patio would pull in more than a few channels, but the city skyscrapers a few blocks away cause interference.      

@BobbySevenSevenSeven​ I totally understand. We are senior citizens on fixed income and our cable is our only entertainment.  Can't afford vacations anymore and don't enjoy going to the movies  for several reasons so we wait for them to come on cable. We have same issue you do with getting over the air signals and its so frustrating. AND NOW on top of the ever increasing cable bill which is now almost $300 they  are now almost doubling the mobile service we have had since they started offering it. Would it really hurt their bottom line if they treated their long time customers better instead of giving all the goodies to the newbies. We have had their service for over 35 yrs.

They don't care, the bottom line is money for them.

@DaveO3 In that document link you provided it states:

• Effective March 22, 2024, By-the-Gig data will be sold in 1 GB increments at $20 per GB. New and existing customers who elect to add lines to their plan will be charged a one-time $25 per line set-up fee.

For some reason they are leaving OLD information in that disclosure. The above statement is at the bottom. There is not going to be any grandfathered anything!

The additional GB rates for the older plans do not say minimum of $12 or $15, so I think that they are grandfathered. We will not know for sure until someone goes over their first 1GB.

We are definitely in the same boat!    I well remember switching to XM back when under 100mb was free - and then being disappointed when that was done away with.    I don't like having options removed at the same time overall charges go up, and agree with your premise that perhaps we very low data users are being made to carry some of the cost of those who use huge amounts.    

@erm54​  You hit all the nails on the head and then some. We have never even used anything close to the 100MB of data you mentioned. Usually we use zero . It seems  those of us who are looooong time customers and  among the first to sign up for XM  are  being punished for using WIFI only even though they brag about their WIFI coverage /hotspots, etc.  They are taking away all that made us go over to XM in the first place. We should be grandfathered at $12....period. With the monthly cable bill going higher and higher its the least they could do and their bottom line would not suffer.....I am sure of that. The other thing is that no one at Comcast will see what we are posting here. They don't seem to monitor any of it let alone share our concerns with mgmt. We are also thinking strongly of going back to our previous carrier T-Mobile or maybe Consumer Cellular.

Hi, @TerriB! Thank you for contacting us about the recent price adjustments to Xfinity Mobile plans. We understand that price changes can be frustrating, and we appreciate you bringing your concerns to our attention. The cost of providing reliable, high-speed mobile service continues to rise due to factors like network upgrades and investments in new technologies. These investments are crucial for ensuring we can continue to deliver the best possible experience for our customers, including fast data speeds, wider coverage, etc. We know you have choices when it comes to mobile providers, and we believe Xfinity Mobile still offers a compelling value. Here are some of the benefits of staying with us:

- Seamless Integration: Enjoy the convenience of having your Xfinity Mobile service seamlessly integrated with your existing Xfinity services, making it easier to manage your bills and accounts.
- Great Network Coverage: We offer a powerful and reliable network that keeps you connected wherever you go.
- Competitive Pricing: While there have been adjustments, we remain committed to offering competitive prices on our mobile plans. Additionally, we can explore options that may better fit your individual needs.
- Valuable Features: Our plans come with various features like more than one data option to fit your household needs, over 22 million mobile hotspots, etc.

We'd be happy to review your current plan and explore options that might be a better fit for your budget and usage needs. Please feel free to contact us directly by call or text to 1-888-936-4968, using our Secure Online Chat where an Xfinity Mobile expert is available 24/7, or visit your local Xfinity store to discuss alternative plans. We appreciate your understanding!

@erm54​ I so agree with you.  That is how our plan started too.  And their canned responses don't address any of the things you have brought up.  Especially the fact we don't use their data.  But if you look at your account they will tack on 0.1 GB being used each cycle.  

@XfinitySara​ No, there's no human available, neither on the phone nor in chat.

All we can do is try to keep the pressure on Comcast to grandfather us, as should be. Probably will have no effect. Seems we small data users are not profitable for them. 

They just want to simplify accounting by pushing everyone to unlimited

I've been here since the early days of 100 mb free days for 2 lines, 

what a deal! Then 1 gig 2 lines $12, still a great deal, and the still 2 lines for 15 still looked awesome to me. My may bill is $20 and some change for 2 lines, whatta deal! Got rid of my $75.00 a month Landline in 2018. Me and the wife each have our own phone at guess what? $20 and some change per month. Mad at Xfinity Mobile? Nope, I feel I am doing just fine.

@davdri, we appreciate you using the community forums page and sharing your personal experience with the service. Please let us know if you have any questions that we can look into for you.

@davdri​ More than likely you are not on a fixed income like many of the seniors responding here.   

Ouch !  I just hate it when things change  

still confused about the billing statement:

============================

1GB shared data is $12/month

 additional shared GB 7GB is $20/GB

so the total for "By the Gig" = 12+140=$152

============================

Does it mean only the "additional shared GB" is changed to $20 and the first 1GB still remains at $12?

@longtime_customer​ It could be that your billing cycle was in the middle of the price changes. So the first part was charged at the old $12 rate and the overages occured after at the $20 per gig. The new rates are $20 for the first gig, and $20 per additional. I'm curious, did you not receive an email and or text that you were close to reaching your 1GB limit? Also, do you go over like this often? If so, you should consider switching to an unlimited plan to avoid these over charges.

@DreamSayerZ interesting, are you saying the first 1GB was earlier thus still $12/GB and the additional shared GB was later thus different price? Anyway the data usage changed from month to month, the reason I did not switch to the xfinity unlimited because comcast support told me that I was grandfathered this $12 price, if changed to unlimited then I can never change it back to $12 again. Now that grandfather passed away, at least it is time to find another one for data with esim. 

@longtime_customer​ Yes, I suspect billing period in between the price changes. I would have that confirmed with XM billing though. If you are going over your 1gb plan often, might be better to be on an unlimited plan. Unless only going over a little, and not often. If you are looking to switch your service, Visible by Verizon has an unlimited plan for $25 month. Taxes included. Same network at XM and easy to switch with eSim. You can also try them for 15 days free without a credit card. I switched and very happy w/service.