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user_z562ba
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Tuesday, September 3rd, 2024 3:40 AM

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Add unlimited data to my internet service

The links provided by the Xfinity assistant and Xfinity website don't work.

I was unable to reach a human agent in the Xfinity assistant, it keeps replying with the same things.

Question

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Updated 

10 months ago

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EG

Expert

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111.3K Messages

10 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBenjaminM

Official Employee

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2.2K Messages

10 months ago

 

user_z562ba Hello! Thank you for reaching out to us here on our Community Forum. We are sorry youv'e had some difficulty getting help but we'll be happy to assist you from here. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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XfinityOrlandoM

Official Employee

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2.2K Messages

10 months ago

Thanks for reaching out to us I'm glad we were able to resolve your concerns on adding them limited data. Feel free to reach out to us anytime and thank you for being the best part of Xfinity

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