Losing my ACP benefit due to no data usage

I called this number 18558468376 and spoke to customer service. I told them I did used my internet and for some reason the data usage is not showing this month of october. I received an email saying my ACP will end because I have not use xfinity internet this month, which is not true i use my internet every day. I cannot attach images here unfortunately of the email. The xfinity representative said she will send an email saying that I still use my internet, but I don't know if that will fix it. 

@Jmejia1995 Could you please direct message us your full name and address so I can take a look at your account? 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I did already i messaged, but it keeps giving me options that have nothing to do with my issue.  

It would be best to contact our Data Usage experts at
1-888-565-4329 they have the proper tools to help investigate data usage. 

@user_tk1srk - We can help! I've responded to your original post detailing this issue, and look forward to helping out in a direct chat message. Talk to you there!