Losing my ACP benefit due to no data usage

I received an email saying I will lose my ACP benefit if I don't use my internet. I checked my data usage and it doesn't show i used internet the whole month of october, even though, I've been using it every day. I spoke to a person and she said they will send an email to xfinity, but that does not guaranteed me that it will be fixed. Why is my data usage not showing?  My ACP will be cancel in November 6. I don't understand why data usage is not appearing and I've seen many people complaining about the same issue. This seems like a shady thing to do.