1 Message

Saturday, March 18th, 2023 6:17 PM


​I changed my service to an internet only plan back in september, but without my authorization it got changed back to  a plan including tv service. I'm thinking it might have happened when I was on the phone troubleshooting internet outage and they asked if I wanted to upgrade my plan and I said no.​

​Also in January in February my data usage was under the 1.2 T limit, but I was charged overage fees.​

​How do I get the service changed back to internet only? It will not let me remove the tv services.​




98.2K Messages

5 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee


643 Messages

5 days ago

@user_7e0be5 Thank you for reaching out. I can understand the frustration. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.


To send a "Direct Messager" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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