Visitor
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1 Message
billing
I changed my service to an internet only plan back in september, but without my authorization it got changed back to a plan including tv service. I'm thinking it might have happened when I was on the phone troubleshooting internet outage and they asked if I wanted to upgrade my plan and I said no.
Also in January in February my data usage was under the 1.2 T limit, but I was charged overage fees.
How do I get the service changed back to internet only? It will not let me remove the tv services.
EG
Expert
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98.2K Messages
5 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityTimothyA
Official Employee
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643 Messages
5 days ago
@user_7e0be5 Thank you for reaching out. I can understand the frustration.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Messager" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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