1 Message
I received an email that we have almost used all of our data but I have the unlimited plan so I’m confused.
1 Message
I received an email that we have almost used all of our data but I have the unlimited plan so I’m confused.
EG
Expert
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110.1K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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1.9K Messages
2 years ago
Hello, @user_9ab463. I hope you're having a great Saturday morning. I apologize for the concern this email notification has caused you. Normally, this type of alert is simply to make you aware of the data usage but not limiting you from continue using your internet service when you have unlimited data.
I'd be more than happy to review your account to see exactly what this email is about. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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